Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
http://www.oaktree-training.co.uk/

Conflict Resolution and Personal Safety

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar ......
 

In the UK over a million people are employed as carers and millions more provide informal care and support for relatives and friends. The Department of Health has drawn up a code of practice acknowledging that everyone involved in care provision needs training to tackle the risk of Health Care Acquired Infection (HCAI). This new CIEH qualification is designed as an introduction to hygiene an......
 

Health and safety involves reducing the risks of accident and ill health associated with work activities, whether they affect employees, employers, the self-employed, visitors or the public. Accidents and illnesses can result in permanent disability or death, as well as short term incapacity for work. The supervisor is in an ideal and very responsible position where employees can be influenc......
 

The Management of Health and Safety at Work Regulations 1999 require employers to conduct suitable and sufficient risk assessments. The Level 2 Certificate in Risk Assessment provides formal recognition of an individual’s ability to undertake such a risk assessment in line with the Health and Safety Executive’s Five Steps to Risk Assessment. This course can be tailored and delivered in comp......
 

The Control of Substances Hazardous to Health Regulations 2002 (COSHH) require employers to control exposure to hazardous substances to prevent ill-health. The Level 2 Certificate in COSHH Risk Assessment provides formal recognition of an individual’s ability to undertake a COSHH risk assessment in line with the Health and Safety Executive’s Approved Code of Practice This course can be tail......
 

The Health and Safety (Display Screen Equipment) Regulations 1992 require employers to assess both the workstation and the working environment of employees who regularly use computer workstations. The Level 2 Certificate in DSE Risk Assessment provides formal recognition of an individual’s ability to undertake a DSE risk assessment in line with the Health and Safety Executive’s guidance to the ......
 

To enable participants to become more familiar with financial jargon, walk comfortably through the profit and loss, balance sheet and cash flow statements, and assess the financial health of a business through traditional ratios, considering both financial and non-financial risks. Course Contents Financial Analysis A framework Assessing financial health Financial Ratios Cal......
 

Designed for staff who are responsible for obtaining payment from clients. This course deals with telephone collection, looking at techniques, questioning skills and gaining a positive outcome without alienating the client This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- Identified the process for the collection o......
 

To Provide an overview of the legal system including: the legal relationship with customers, recognising and dealing with delinquent debtors, making appropriate decisions regarding recovery and enforcement and using the court system to its best advantage Course Contents Judgement �what next? Review of available enforcement actions Guidelines for choosing the right option How t......
 

To cover aspects of consumer debt collection and the law and regulations under the Consumer Credit Act 1974 and other statutes which have an impact on the consumer credit industry including the numerous regulations. In addition the new Consumer Credit Act 2006 will be reviewed. Course Contents The Consumer Credit Act 1974 The Act as a consumer protection device The scope of the A......
 

To provide a practical guide to insolvency and bankruptcy, it will explain how the introduction of both the Insolvency Act 2000 and the Enterprise Ace 2002 has imposed significant changes in insolvency procedures. Course Contents Introduction to Insolvency and Bankruptcy The history and principles of insolvency law Personal Insolvency Bankruptcy �debtors and creditors petition......
 

This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence. Course Contents Understanding your role in relationship management and m......
 

To equip staff in utility collections and callcentre roles with an understanding of how their role related to other internal processes so as to help them to maximise total customer value for their companies. To learn key collections and negotiation skills, including the opportunity to practice these during the course. Course Contents The Role of Credit in Utility Profitability Cos......
 

Over 50% of submissions to banks under Letters of Credit fail on first presentation, causing havoc in the cash flow of exporters nationwide. This is due to lack of experience or understanding in handling these very effective export payment instruments. Delegates will receive an update on the latest techniques and practices to assist all those involved in preparing and presenting Letters of Cr......
 

Within trade credit, effective appraisal and management of credit risk are the keys to a more productive collection effort, fewer and smaller bad debts and improved company profitability. Covering the subject in depth enables delegates to made effective decisions on credit risk and influence positively the profitability of their organisations. Course Contents The Need to Identify and C......
 

To enable delegates to improve or refresh their credit skills and develop awareness of credit analysis in today’s commercial environment and business to business organisations. Course Contents The scope of risk and credit management Credit analysis in business to business organisations The business model Credit decisions and sales-establishing harmony Introduction to interpr......
 

While primarily of interest to credit managers, it will present the credit control function as a profitable element of business to other company managers especially those in sales and finance. Course Contents How to develop a more strategic approach to credit management Seven essential factors of effective credit management �the elements of success How to ensure credit management......
 

To enable delegates to understand further and improve the practice and theory of modern credit appraisal. Course Contents Development of credit analysis in business to business organisations A detailed look at financial information, financial accounts and funds flow statements Risk ratios redefined to determine profitability, financial efficiency and liquidity External risk ......
 

To review, discuss and develop workable and proven applications that will strengthen areas of weakness, improve collection performance and generate significant cash flow benefits. The day will look at best commercial working practices and how they can be applied by local government to improve revenue. Course Contents Why credit management and not debt collecting? Cost of poor cash r......
 

Language and culture, political risks, incoterms, letters of credit, documentation, foreign exchange and international banking are just some of the features of export credit which make it so different from home trade. It will cover all of these topics, with particular emphasis on how and when to use Letters of Credit and how to avoid payment delays on open account trading. The importance of do......
 

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