Oak Tree Management & Training Ltd.
Birmingham, Bristol, Cambridge, Edinburgh, London, Manchester, Newcastle, Nottingham, United Kingdom
http://www.oaktree-training.co.uk/

Advanced QMS Auditor Lead Auditor

Managers of audit programmes and experienced auditors/lead auditors possessing a sound working knowledge of the ISO 9000:2000 series should strongly consider attending. This course can be tailored and delivered in company. Course Objectives By the end of the course you will be able to: Define QMS’s in relation to effective business performance Plan and conduct effective system......
 

People who wish to build on their experience in auditing procedures for conformance, and develop the skills necessary for auditing processes for effectiveness. Course Objectives By the end of the course you will be able to: State the benefits of auditing processes for effectiveness Describe processes in terms of: control, assurance and management principles Audit processes for ef......
 

In management roles today, not only does the manager need to have technical skills, they also need to have personal qualities such as initiative, adaptability, empathy and persuasiveness. These personal qualities are the skills of Emotional Intelligence. This is an introductory course, which highlights the skills of Emotional Intelligence and how they can be utilised to great effect in the ......
 

A one-day course which aims to develop safety in the work environment, and increase the participants�skills in anticipating, avoiding and managing aggressive behaviour towards themselves and their colleagues This course can be tailored and delivered in company. Course Objectives By the end of the course, participants will be able to: Identify early warning danger signals and adopt a......
 

Providing Customer Service is not always easy, Customers often have expectations, which are sometimes unreasonable or unrealistic. This course is designed to enable staff to deal with demanding situations in a more confident manner. This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- Identified areas which cause cust......
 

This course is designed for people who want to have more influence and authority when dealing with those senior to them. This course will be beneficial for PA’s, Line Managers, Middle Managers and anyone who needs tips on how to manage their manager This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- Learnt skil......
 

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success. Delegation can also be used as a motivational tool. This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- Understood the benefits of delegation Reviewed methods of deleg......
 

This course is designed to provide a realistic foundation for the development of counselling skills, developing listening skills, providing support to others to solve their own problems within the context of the workplace. This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- Demonstrated their understanding of the rol......
 

This one day course examines the causes of some workplace activities that can be stressful for you and it examines the impact on you and your colleagues�productivity. It offers you highly practical advice and will help you to deal with these situations and manage the sometimes conflicting needs of others effectively. It’s about how to improve and maximise your performance in the workplace . ......
 

Only for experienced presenters, this highly interactive workshop delivers constructive feedback, concentrating on how you can upgrade your skills for concise message delivery and learn how professional presenters control themselves and their audiences. This course can be tailored and delivered in company. Course Objectives By the end of this course you will be able to: Build a logic......
 

This course is about discovering your inner strengths and aspects of your personality you’ve never tried to harness in the workplace. This course will help you reach a new level of job satisfaction, empowerment, confidence and productivity It is suitable for ambitious people in any role who want to achieve more and feel more alive, empowered and satisfied at work This course can be tailored a......
 

This course is designed for anyone wishing to build strong working relationships with others. The course reviews ways to build rapport and respect by enhancing communication. This course can be tailored and delivered in company. Course Objectives Understood the concept of self-esteem and confidence Identified barriers to confidence and how to overcome them Reviewed methods of self......
 

Successful people in modern companies usually possess excellent technical skills, gained through years of education, training and on-the-job experience. What they frequently lack, however, are the important skills of dealing with people. Just like any other skills, they can be acquired through training and practice. This course is designed to increase delegates�self-awareness and equip them wi......
 

This course is designed for the senior management groups of organisations that would like to investigate the strategic benefits of adopting the EFQM model. The “Model for Business Excellence�is recognised as providing the key strategic framework and criteria for managing an organisation and identifying improvement opportunities regardless of the nature or size of that organisation and identify......
 

This participative course enables delegates to review techniques and practices via a structured workshop atmosphere encouraging them to look at their current function and how they spend their time now. Via group and syndicate exercises they can then make informed choices in how they could change the way they do things and guidance is given in improving their self organisation and use of their t......
 

This course is for anyone who manages or supervises others. One of the challenges which faces us as a ‘manager�is to understand what makes others tick and how to maximise their potential and performance. This course will enable you to identify what motivates individuals and teams, to enable you to get the best performance out of your team members. This course can be tailored and delive......
 

Being liked at work is fine until it means you find it difficult to say to people what you need to say, without feeling awkward. This one-day workshop allows participants to practice the skills of being assertive in a wide variety of situations. It also gets them to examine the beliefs that people have about not being assertive and explores ways of challenging those beliefs. This course can b......
 

This course is designed to help participants learn and practice the skill and techniques to plan, structure and write clear and logical reports, tenders, technical specifications, letters, scientific articles and instruction manuals which will achieve their intended outcome. Participants are requested where possible, to bring an example of a typical document they have to prepare or write at......
 

Designed for anyone with responsibility for taking the minutes at meetings, this course enables delegates to identify area which need to be noted, improve their listening skills and prepare minutes in a conventional format This course can be tailored and delivered in company. Course Objectives Prepare effectively for meetings Choose and use a suitable method of note taking Follow......
 

Although becoming a supervisor is the first step on the management ladder, it can often be the most difficult. The person who had previously been on the team, is suddenly put into a position of responsibility and may find it difficult to assert authority and motivate others. This practical lively course is designed to give delegates the vital leadership and managerial skills they need to su......
 

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