PROCEPT ASSOCIATES LTD.
Toronto, ON, Canada
http://www.procept.com/

LEADERSHIP, RELATIONSHIP, AND CHANGE: EXPLORING THE BEHAVIORAL ASPECTS OF PROJECT

Managing projects is all about managing change �for your customers, your community, your organization, and your delivery partners. This 2-day course goes beyond the basics, exploring what it takes for key project team players �project managers, business analysts, sponsors and team leads �to step up to the leadership and change challenges inherent in the most complex and demanding project......
 

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The main focus of this 5-Day ITIL V3 Service Manager Bri......
 

ITIL V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the capability to meet the objectives and requirements of its customers and markets. Consequently, there is the need to determine the objectives and requirements for each service (service strategy), which will guide in its design (service design), transition into production (service......
 

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The 1-Day ITIL V3 Foundation Bridge Course is designed......
 

Stimulated by the Project Management Institute’s (PMI) publication of The Standard for Portfolio Management, many of our corporate customers have been interested in how they can improve their portfolio management practices. Many of our project manager course participants are interested in looking up into the organization to see how projects and programs can be selected to align with corporate s......
 

This fundamental level 2-day or 3-day course is designed to give new project managers and project team members working in a construction environment the essential tools they need to deliver successful projects. This course utilizes a simple turnkey construction project that is developed through the complete project lifecycle, from initial project proposal and definition, through project i......
 

Multi-tasking is a necessary part of the business environment, but if not managed properly, can lead to confusion, duplication, frustration, stress, and loss of motivation. During this 1-day course you will learn to get the upper hand on the constant demands by applying specific techniques to prioritize projects and tasks, and use an analytical approach to manage your time. We will discuss ......
 

Virtual teams are a reality today. Most large organizations have multiple divisions and locations. Smaller companies may have team members working at different sites, and the current trend to working collaboratively with suppliers, partner organizations, and clients, gives more rise to the need to have diversely-located team members work effectively together. Virtual teams have many obstac......
 

This 2-day course is designed to help Business Analysts understand the need for and the concepts of testing, tools and techniques for testing, creating a test strategy and test plan, executing the test strategy and plan, evaluating test outcomes, and making recommendations for future testing....
 

The ability to write analytically and think critically are important skills for business analysis. The development of solid metrics is another key skill area that distinguishes strong business analysis. This intensive 2-day course focuses primarily on developing practical key analysis skills. It also covers other business analysis skills such as documentation, facilitation, and methodology ......
 

This 2-day course is designed to give Business Analysts the essential tools they need for three purposes: to better plan and control business analysis work; to better integrate their role and work efforts into a project delivery environment; and to be able to effectively manage projects that do not have a project manager. It covers the project management framework from initiating and planning t......
 

A major challenge of a business analyst is the ability to extract and document business requirements in plain business language and to get those business requirements translated into technical specifications. Another challenge that BAs often face involves the creation and implementation of business processes. In this 4-day course you will learn specific business analysis tools and techniques......
 

A major challenge of a Business Analyst is the ability to extract and document business requirements in plain business language and to get those business requirements translated into technical specifications. Another challenge that BAs often face involves the creation and implementation of business processes. In this 4-day course you will learn specific business analysis tools and techniques......
 

We have designed an inclusive 3-day introduction to business analysis (BA) that will equip you with all the basic skills for performing effective analysis. You will learn valuable approaches to determine the business problem, root cause identification, solution definition strategy, business case preparation, requirements gathering and documentation, quality management and developing impleme......
 

ITIL V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the capability to meet the objectives and requirements of its customers and markets. Consequently, there is the need to determine the objectives and requirements for each service (service strategy), which will guide in its design (service design), transition into production (s......
 

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The main focus of this 5-Day ITIL V3 Service Manager ......
 

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The 1-Day ITIL V3 Foundation Bridge Course is designe......
 

Information Technology has become a critical factor for corporate success, not only for e-business and e-commerce companies, but for private and public enterprises of all sectors. The often heavy investments needed for installing, operating and managing the IT infrastructure have become a serious issue, since IT service providers are facing tight constraints regarding human resources and ......
 

It’s more important than ever to effectively manage large-scale information technology systems when it comes to focusing your relationship on business customers and other users. Information Technology Infrastructure Library (ITIL) Service Management has now become the de-facto best practice worldwide to provide those high quality IT services. This 11-day ITIL Manager Certificate course wi......
 

This 3-day practitioner level course consists of dynamic, intensive, and interactive workshops to improve your techniques for defining service level management objectives, assessing your organization’s readiness, defining a Service Catalogue, facilitating the establishment of customer’s requirements and metrics, drafting a Service Level Agreement (SLA), and creating/reviewing Operational ......
 

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