Parity Training Ltd.
Edinburgh, Leeds, London, United Kingdom
http://www.paritytraining.com/

Customer Service Workshop

Improving levels of service so that each customer feels they are treated as an individual with unique needs rather than just being processed through a system is a challenge! This course looks at how this can be achieved. Course Objectives By the end of the workshop to enable delegates to: Understand the impression that they create with their customers; Identify different ways of creating rapp......
 

Working on a Help Desk can be quite busy and stressful with lots of different queries and questions being asked by callers. How can you keep your own energy, attention and commitment to these callers during busy times? Course Objectives By the end of the workshop to enable all delegates to: Understand how impact is generated and to evaluate their own personal impact over the telephone; Unders......
 

Dealing with complaints, queries or concerns can provide you with opportunities for further business - sound strange? This programme will show you how to deal effectively with all complaints together with how to truly engage with a customer and create further opportunities. We will cover both written and telephone complaints. This highly interactive programme will provide delegates with a blend......
 

Creating the Right Focus The importance of excellent customer service can not be undervalued. This course is specifically designed to provide ’Your Company Ambassador’, front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding o......
 

Write reports and messages that are clear and get results Develop your personal communications skills so that you can break down complex issues, write key messages and express your ideas, with clarity and brevity. The ability to write in a structured, reasoned way contributes to an organisation’s decision making processes and your personal successes. Communication is a key personal competence ......
 

Developing Effective Training Skills and Courses The effectiveness of training depends upon the trainer’s ability to transfer knowledge and understanding. This very effective two day course, designed for generic appeal will enable attendees to understand both the learning and training lifecycles. The learning cycle incorporates, exploring individual learning styles, developing appropriate......
 

Time cannot be created but it can be lost The time and priority management course has been designed on the premise that good time and priority management can be learnt. This is an essential and beneficial personal skill, one of the personal competencies required to be effective, contained in the MCI Personal Competency Model. This two day course will stimulate thoughts about personal approache......
 

The Win - Win Result Negotiation is a personal competence skill which can significantly improve an individual’s ability. Negotiating skills are needed in a range of situations, to manage staff within a team, customers or suppliers on the contract package including price, or to deliver a project within its objectives. This course is based on the Personal Competency Model within the MCI Man......
 

These workshops allow delegates to understand the key drivers in their most important relationships and how to use this knowledge to further improve the quality of their interactions. The course delivers 3 x 2 day workshops with a gap of three weeks between them. This will ensure that each delegate will be able to put into practice the learning from the sessions in a live environment working on......
 

Assertiveness is about the way we behave in our relationships with others. We all need to develop our relationships based on openness and honesty. We should do so by saying what we feel about things and what we would like to happen in normal situations. Assertive people are effective, vital and valued by others. If you want to take charge of situations and live life to the full, this course is ......
 

Managers are expected to be effective decision-makers because they have the responsibility for decisions they, and their teams, make. This course will enable managers, team leaders and team members to discover the techniques and skills of problem solving and decision-making using a number of tools designed to stimulate ideas, overcome problems and make sound, logical decisions that produce the ......
 

Contributing to the Organisation Personal effectiveness can be defined as a distinct set of behavioural competencies which are a group of skills embedded within all work-related activity. Being the Best relates to the behavioural aspects of the internationally recognised MCI Standards of Management Competence. You, as a manager, must know your own strengths, and maximise them, and identify you......
 

Pressure in life is essential; it’s the type of stuff which helps to motivate ordinary individuals into doing extraordinary things and achieving high levels of productivity. But, how do we harness that pressure and ensure that we are maintaining just the right level of stimulation in our jobs to achieve Peak performance? This programme helps to identify the numerous aspects which cost organisat......
 

Professionalism in IS Consultancy Throughout industry, managers rely upon the support of specialist IS consultants to help in all aspects of their business. Help may be obtained from external consultancies or from internal specialist staff. Regardless of the source, it is essential that the customer can differentiate between professionals who have achieved (and continue to achieve) a recognise......
 

Effective Communication and Understanding Relationships If you are going to be successful within business you need to be able to communicate effectively and understand your relationships with others. This course examines how we relate to others and identifies ways to improve these relationships and the communication that takes place within them. You will learn the technique of Transactional An......
 

Communication is vital for success in any business and in some situations we need to influence others in that communication. Being aware of how to influence effectively and having strategies to achieve positive outcomes will add value to communications and working relationships. Course Objectives This workshop is for individuals who want to positively persuade and influence in order to achiev......
 

Many people fear making a presentation. Yet In today’s business environment, supervisors, managers and group or team members often need to put across ideas and messages. Giving effective presentations is a personal competence that has to be mastered. Presentation is a part of Communication which is a key personal competence in the MCI Personal Competency Model (this is based on best-practi......
 

Senior Managers and Executives can be some of the most difficult people to develop for many reasons including the diverse nature of their development needs and the time constraints of their busy schedules and the demands of their roles. Executive coaching is an effective method of overcoming these barriers to development and delivers results. Course Objectives This programme will provide part......
 

“If you always do what you’ve always done you will always get what you’ve always got�This is a course that will allow each participant to make significant changes to those behaviours that they “have always done�to make sure that they “always get�the outcome they desire from their actions. The majority of the course focuses on the use of NLP (Neuro-Linguistic Programming) techniques to facili......
 

Effective communication is ensuring the content of the message that is to be delivered is received and understood by all concerned. It is a great temptation to believe that because the message makes sense to yourself that it will be clear to everyone else. This introductory course provides tools, techniques and practice for all those who need to make significant improvements in their communicat......
 

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