Parity Training Ltd.
Edinburgh, Leeds, London, United Kingdom
http://www.paritytraining.com/

Dealing with Difficult People

The vast majority of employees works hard and has a desire to perform well in their jobs. It is therefore necessary to be clear about goals and objectives, communicating them to the employee, giving continual feedback, and rewarding them when appropriate. However, when this sequence fails to produce the desired behaviour we expect, we often label the person who did not do what we expected a &qu......
 

The pace of change and complexity in the modern business world is ever increasing. In order to survive and prosper, organisations must develop internal climates where innovation and creative solutions thrive. This practical, yet highly creative programme explores what is involved in establishing such a business environment, and will demonstrate to delegates how to develop innovative and creativ......
 

Coaching is an essential skill in most organisations which, done well, can add significant value to individuals and the organisation. Course Objectives This programme will give you a good understanding of coaching if you have no formal experience and develop your coaching and feedback skills to have a positive impact on the development of others, increase their competence and confidence, and ......
 

Success in today’s organisation is closely geared to the ability to communicate. Many good ideas are lost because the writer failed to match the quality of the content with quality in their language and basic presentation. This course provides a framework to assist written communication and can be applied to all situations. The written word needs clarity and the use of good english. We wri......
 

Training can achieve better results than traditional methods by using accelerated learning techniques. Learning will be more effective and participants will be more engaged and motivated. Course Objectives This accelerated learning workshop will give trainers the ability to engage all delegates in the learning process whilst achieving more effective results than traditional training methods a......
 

Chartered Management Institute’s Level 2 Introductory Award Parity offers this certificated course from our Chartered Management Centre of Excellence. This programme is an Introductory Award based on the key roles of Self-development, Information & Communication, Organising Teamwork, Organising Resources, Effective Working Relationships, Team Development and Customer Service. These are taken f......
 

Knowing how to coach your team members so that their knowledge, skills and ability to generate results improves week on week, is a very difficult challenge. This programme concentrates on gaining consistency across different Team Leaders with their delivery of effective coaching to agents. Course Objectives To show that coaching is a systematic and continuous developmental process, and to pro......
 

Teams that work well together and are motivated as a group will perform to a higher standard and achieve better results. It is important develop this element of working to ensure performance reaches its potential. Course Objectives This programme will give a team of delegates the tools and techniques to build themselves into an effective, results oriented team that will get the job done. It w......
 

Effective performance management implemented consistently across a team, department and organisation will promote clear direction, improved behaviour, targeted development and motivated staff. It also forms the basis of fair and consistent remuneration processes in many organisations. Course Objectives This workshop will provide participants with an in-depth understanding of performance manag......
 

Achieving High Performance When you sit down and examine the people in your team you may often wonder what makes people act or behave in the way that they do. Motivation begins with the needs that exist within us all. Motivation is something that we all want more of. We need it on a daily basis to run our lives, to help others, to lead people and to reach our goals.The ability to motivate ours......
 

All organisations need to make the most of the human resources available to them. This course focuses on how to carry out successful appraisal interviews to review progress, assess performance, identify training needs and set targets & objectives with agreed deadlines. Course Objectives By the end of the programme to enable all delegates to: Fully explain the reasons for having a performance ......
 

Intensive course for Managers and Supervisors Managing staff effectively is one of the most rewarding aspects of management. Business, individual and team success comes from good management. This course addresses the fundamental knowledge and understanding of management, giving delegates a sound basis and methods for applying proven management practice. It does so by introducing the concepts a......
 

This programme is designed to provide leaders, managers, and change agents with the skills and knowledge that will enable them and their organisations to successfully resolve workplace conflicts, and lead difficult or challenging staff members. Participants will gain insight into a variety of style & preference indicators, including - Influencing, Stress and Conflict Management. They will learn......
 

Problems in the Work Place Most organisations recognise the value of taking a whole-person view of their staff. They realise that what happens to people outside work can have a profound impact on how they perform at work. Stress can be a difficult burden to carry, and without the opportunity to discuss pressures and to resolve situations, we sometimes just carry on until we reach breaking poin......
 

It is critical that organisations change - to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another. Why then do so many organisations fall short of successfully implementing change? Why do they fail to recognise that even the smallest change will have an immediate and often long-term imp......
 

Cultural Change is a feature of every successful organisations life-cycle. It will affect people at all levels. How individuals cope and deal with cultural change can of course be very different. For those who have been working in one of the many public sectors affected by government privatisation, the changes involved are very often profound. Private sector corporations face equally challengin......
 

First line managers play a key role in ensuring the smooth running and performance of their team and yet these positions are often filled through promotion within the team with little training provided to ensure a successful transition. This course has been developed to ensure that vital people management skills can be learnt and practiced in a safe but challenging environment. Course Objectiv......
 

Being able to communicate and articulate the organisations business mission and values and to motivate & lead a team to success are 2 critical competencies that differentiate the high performing manager from their low performing peers. This programme has been specifically designed to meet the demands of current and future leaders of people. During the next 5 days, delegates will be given the op......
 

Maximise the Performance from your Staff It is clear that improvement and personal growth can only come from structured and formal feedback on past and current performance. This course introduces participants to a structured appraisal system and allows them to develop the necessary understanding and skills to use it effectively with their staff to develop a focussed personal development plan w......
 

Full Compliance now mandatory The ISEB Certificate in Data Protection provides an entry point qualification for those with data protection responsibilities within their organisations. It provides an effective conversion route for those needing to update their knowledge of and practice under the 1998 Data Protection Act. Class room sessions are interspersed with real-life case studies, group di......
 

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