Parity Training Ltd.
Edinburgh, Leeds, London, United Kingdom
http://www.paritytraining.com/

Selecting and Managing External Suppliers

Managing third party suppliers With the increased emphasis on business continuity, enterprise service provision, e-commerce, applications management and service quality, more organisations are looking for a total supplier and contract management ’lifecycle’ approach. The approach should cover key events in managing the lifecycle from initiation to termination. A key aspect is the man......
 

Organisations globally, use the IT Infrastructure Library® of ’best practices in Service Management’ to provide consistently high quality IT services. Whilst courses exist explaining the individual processes that make up the ’core’ of the guidance (Service Support and Delivery) it is difficult to find best value learning experiences or advice on how to implement these proces......
 

This course closely follows the approaches recommended in the BS 25999-1: A Code of Practice for Business Continuity Management. By the end of the course, delegates will have a detailed understanding of all key components of business continuity management and be able to return to their organisation and make a significant contribution to the business continuity management process. This is a ‘Pra......
 

The Service Catalogue is critical to ensuring that IT services align with the needs of the business. By establishing and publishing standardised service offerings with associated service levels and costs the IT organisation can more effectively manage demand for services through the Service Catalogue discover how IT leaders can drive down costs while still achieving a high level of service. Lea......
 

This is a free-standing qualification which represents the final stage of training that leads to the ITIL “Expert in IT Service Management�qualification (after completion of the relevant phases of the Service Lifecycle and / or Service Capability modules that sit before it on the qualification road map). The purpose of this training module and the associated examination is to impart, test, and......
 

Candidates who have achieved the V1 or V2 IT Service Management Manager’s certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager’s Bridge Examination sat on the fifth day. Over the first four days delegates cover the subject areas within all five Lifecycle stages which are new to V3 and those existing subject areas of V......
 

Candidates who have achieved the V1 or V2 IT Service Management Manager’s certification can gain the V3 ITIL Expert certification by attending this course and successfully completing the Manager’s Bridge Examination sat on the fifth day. Over the first four days delegates cover the subject areas within all five Lifecycle stages which are new to V3 and those existing subject areas of V......
 

This course is aimed as those IT professionals who have a working need to understand and relate business requirements to the services IT provide and those responsible for agreeing and managing IT services. It may also be of interest to business managers seeking to develop a stronger working dialogue with their IT provider. The course will take participants through the entire lifecycle of develo......
 

The course is aimed at IT professionals who wish to develop specific, related key ITSM capabilities. This is achieved through acquiring a deeper, working understanding of how key aspects of service transition are practicably put into place across the Service Lifecycle. The course will help individuals understand the specifics of process integration, the roles and responsibilities performed by t......
 

The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. This Planning, Protection and Optimisation module focusses on: - A......
 

Service Transition focuses on introducing new or changed services into the "live environment" and the transition from development into live and the associated documentation, processes, procedures an early life support. The course includes a detailed look at Service Asset and Configuration Management, Knowledge Management, Change Management, Release and Deployment, Service Validation a......
 

The Service Lifecycle series will focus on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. Service Strategy focuses on Strategies, Policies and constraints: how to create and implement strategy, manage a service portfolio, perform financial management and determine return on investment. Course Objectives Candidates completing the course can expect ......
 

Service Operations focuses on supporting operations day-to-day. It will focus upon all of the functions and processes required to deliver effective and efficient services that have completed the Service Strategy, Design and Transition phases; Service Operations will deal with the day to day requirements of the business and how these should be handled and dealt with, ranging from the Service Des......
 

The Service Lifecycle series will focus on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. Service Design focuses on policy, planning and implementation through: availability, capacity, service continuity, service level management and outsourcing. ...
 

The latest version of ITIL® (IT Infrastructure Library v3) provides a detailed set of best practice for Service Management. The library is published in five core books and covers a range of practices including Strategy, Design, Transition, Operation and Service Improvement. This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while int......
 

Microsoft Project 2003 provides users with powerful tools for creating professional-looking project plans quickly and easily. The product provides ease of use by automating many common tasks, including the production of schedules, management of resources, recording of actual effort and the control of progress. Course Objectives At the end of the course, delegates will be able to prepare sch......
 

This two day course will enable users to manipulate the advanced features of Project 2003 in order to plan, track and customise a project. Users will also be able to manipulate project data between different applications. Course Objectives On completion of the course, delegates will be able to effectively utilise advanced features within Project 2003. These include scheduling by fixed work, f......
 

The ISEB Advanced Certificate in Programme and Project Support is a professional qualification that acknowledge the knowledge and skills of individuals working within a whole host of programme and project support office environments. It recognises the valuable contribution made by support staff within a successful project and/or programme management environment. To enable those responsible for......
 

Portfolio, Programme and Project Offices (P3O) is the latest best practice guidance from OGC. It was published in autumn 2008 and is accompanied by a qualification scheme. All change and the resulting value and benefits are delivered in organizations via project, programme and portfolio management. A P3O model provides a decision enabling/delivery support structure for all of the change within ......
 

All organisations and companies undergo continuous change and improvement as a natural process. Programmes represent major change. They are complex, difficult and carry substantial risk. Programme Management provides a framework for managing such change. It provides a sound basis for managing collections of related projects that deliver change and benefits to the business. Programmes involve ma......
 

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