Phoenix Training and Development
London, United Kingdom
http://www.phoenix-training.co.uk/

INTERPERSONAL SENSITIVITY

often people do not understand why their communications do not achieve desired results - instead of agreement and enthusiasm, there is misunderstanding, indifference or even hostility and work relations can become strained. This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different approach may be appro......
 

the usefulness of effective communication skills is that they can be applied to any working environment or situation. The techniques learnt on this course will help the participants to communicate effectively in a number of different environments. You will become more aware of how important good communication is and how situations can be affected by poor communication. The course is practical a......
 

the role of consultant places great responsibility and expectations upon individuals. Whether working directly on client site or not, the needs for professionalism and good communication go hand in hand with the commercial necessity for fee - generation. This two - day workshop has been specially designed to aid new consultants in making the step up, and approach their assignments with confiden......
 

this workshop focuses on the consultancy skills required by individuals that will assist them in their work with clients and people at all levels in different areas of their organisation. It will use a combination of discussion, self - analysis and case study tasks, along with practice on live issues. There will be plenty of opportunity throughout to share experience and try out different appro......
 

this workshop will help anyone who has been involved in a support or technical role to develop the necessary skills, styles and approach that lead to successful consultancy. It is a highly-interactive course, with exercises, discussion and case studies throughout....
 

the ability to negotiate is a core skill, which impacts on both our personal and professional lives. This module is based around assisting delegates to develop the confidence, self awareness and ability to plan effectively for formal and informal negotiations, keep control in the negotiation, identify others’ negotiating styles, adapt their approach appropriately and develop strategies for......
 

the course is designed for delegates with little experience in negotiation. The course focuses on the essential skills and stages involved. The objective of the course is to give the delegates the confidence to enter into negotiation, knowing the importance of such aspects as a win:win situation, how to protect yield and the use of concessions. It is a very practical course, giving the delegate......
 

to develop a voice that makes people sit up and listen. The human voice is the most powerful means of communication. While some possess the gift to engage, inspire, persuade and captivate, most of us don’t even consider the role our voices play in the business environment. However, with professional tuition you can ensure that you get your message across, whether in meetings, negotiations, pres......
 

to provide participants with the skills and confidence required to present effectively to a large audience. A special emphasis will be placed on ensuring that each presentation is delivered with real flair for the maximum impact....
 

at the end of the course, participants will be able to deliver an effective, comprehensive and persuasive presentation on any subject. We will develop existing presentation skills, and introduce new techniques enabling delegates to produce more complex and sophisticated presentations. A second trainer, with a theatre background, picks up on issues of delivery - use of voice, body language, conn......
 

a practical course in presentation based on creative techniques from the theatre. The workshop blends group exercises with individual feedback. Delegates will learn to speak persuasively and confidently, building their credibility and rapport with both clients and colleagues. They will develop their use of voice and body language for an effective, charismatic presence. The techniques can be app......
 

to provide participants with the skills required to present effectively to both groups and individuals, and most importantly to develop confidence which makes presenting so much easier and therefore more successful. The course comprehensively covers all the areas necessary to deliver presentations with real impact. Video analysis enables participants to analyse their own progress...
 

to teach participants how best to sell to media planners/buyers. The course aims to help the sales person understand the structure of an agency and how to use research most effectively to promote their product....
 

by the end of the course, attendees will have deeper understanding of what the exhibition stand can achieve and their role in the team; how the manning of the stand can best be planned and utilised and how the team members�individual efforts can contribute to the success of the whole. They will be motivated and geared up for success! The course is highly practical and full of interactivity. It......
 

the world of IT and telecoms is rapidly changing. Not only are technologies converging and changing but the way technology is sold is also changing. Salespeople have to be increasingly consultative and business - oriented in their sales activities and have to sell to a wider and more diverse group of decision makers. This course facilitates delegates to think through and develop winning behavio......
 

to enable participants to maximise revenue from the most crucial area: key accounts. It examines the best way of remaining in contact, re-identifying needs and building relationships that will pay dividends over a period of time....
 

to ensure that each individual has a clear understanding of the importance of their role in the overall sales process. This course has been designed to provide the participants with some essential sales techniques, as well as helping them to appreciate the contribution they are making to an organisation’s revenue generation....
 

to encourage participants to think more strategically about their approach to sales. The course aims to develop an awareness of the importance of analysis, research and forward thinking. It builds on existing sales skills as well as helping to improve participants�understanding of their client base and how both new and existing clients can be developed. The final aspect of the training focuses......
 

the main objective of this course is to help participants develop a positive closing mentality. It is designed to build on existing selling skills, although provision is made to review existing techniques to ensure uniformity. The course is highly interactive, ensuring that the delegates are confident using the skills discussed and are enthusiastic to put them into practice back in the work env......
 

to give the participants all the necessary skills for successful appointment making. The course not only helps to build confidence and motivation, but also to address the practical objections that can arise. Theory is backed up by role - play exercises at every opportunity....
 

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