Pollak Learning Alliance
Melbourne, Parramatta, Sydney, Australia
http://www.pollak.com.au/

Access 2007 Introduction

The Access Introduction courses will give you the skills and confidence to create databases that will help you manage and analyse your business data using the various tools available in Access. You will learn how to use the proper procedures for creating a database. You will also learn how to create tables, forms and reports from which you will extract information using filters and queries. ......
 

The TAA40104 Certificate IV in Training and Assessment qualification is the industry benchmark for workplace training and assessment in Australia. This program is designed for trainers and assessors who work within, or are looking to enter, a structured training or assessment environment. Programs within this program develop skills in creating safe and inclusive learning in the vocational educa......
 

This program brings extraordinary sales results through focusing on what your customers really want, not merely the products or services you have to offer. You will learn to use strategies to identify sales opportunities, and prepare and present solutions that meet customer needs. You will gain skills in building rapport with customers and examine tools and techniques to maintain lasting relati......
 

This program draws together the basics of excellent customer service, the concept of customer engagement, and creating remarkable customer experiences. You will appreciate the importance of creating a memorable experience to enhance customer loyalty. You will also learn how to respond with empathy in order to resolve difficult customer interactions. This program is beneficial for those in: ......
 

This program shows you how to improve your effectiveness at work through better time management. By examining the way you work, you will learn ways to translate your vision into long-term objectives and short-term goals. The program develops your ability to prioritise the urgent and important things in your life so you can return to work equipped to accomplish more than you normally do, with in......
 

It’s difficult to deal with the day to day pressures of work when you’re stressed. This program empowers you, energises and motivates you to take back control of your life. You will have the opportunity to assess the level of stress you are currently experiencing and identify the sources of stress in your life. Looking at the impact and symptoms of stress, you will explore tools and techniques ......
 

Being productive at work is a blend of good time management practices and using the right technology to support your day to day activities. This program helps you take control of your day through identifying goals, setting priorities, recognising obstacles and handling interruptions. You also learn how to use Microsoft Outlook more effectively so you can manage your email communication, organis......
 

Change surrounds us constantly and challenges the way we respond to events. This program explores our reactions to change and how to adapt quickly and productively. You will gain insights into your reactions to change and you will learn to apply practices that assist in making successful transitions in times of change. This program is beneficial for: Any person experiencing change in thei......
 

This program enables you to look at two sides of the innovation equation, the whimsical world of creativity and the logical process of turning creativity into innovation. You will learn practical skills to develop your creative ability and assist others to find theirs. You will also discover a process to identify valuable ideas and turn them into reality. This program is beneficial for: T......
 

Business etiquette is much more than just knowing which fork to use at a business lunch. This program explores a behavioural code of conduct that ensures that whatever business situation you find yourself in, you will know how to act in a professional and appropriate manner. You will develop your business communication skills to be more effective during networking opportunities, meetings, on th......
 

Ensuring a safe workplace is everyone’s responsibility. However, managers often have the specific responsibility of establishing, maintaining and evaluating the organisation’s Occupational Health and Safety policies, procedures and programs in their relevant work area, in accordance with legal requirements. This program develops your OHS knowledge, and your ability to plan and create a par......
 

Excellent project managers achieve results on time and on budget. Successful project completion involves great planning and effective communication throughout all stages of the project life cycle. Using internationally recognised guidelines as a framework, participants in this program learn to apply sound project management concepts and principles that ensure the project team is aware, committe......
 

Being a manager involves getting things done. Knowing what resources, systems and processes you need to achieve organisational goals is part of the role. This program focuses on developing, implementing and monitoring operational plans that support business objectives. Participants develop efficient and effective workplace practices that are in alignment with the organisation’s productivit......
 

Managers need to be able to prepare budgets and interpret financial data to get important information about the performance of their business areas. This program provides participants with an understanding of how financial information can help to achieve organisational goals. You will learn key financial concepts and terminology, and build skills in how to read, create and interpret financial r......
 

This program develops the skills required to lead and manage continuous improvement systems and processes in business today. There is particular emphasis on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. This program is beneficial for: Managers in frontline or mid-level manageme......
 

Leading and initiating change is vital to the life and growth of organisations. The way change is managed can have a dramatic effect on the success of the change initiative. In this program, you will discover strategies to generate change, deal with resistance, and learn techniques to lead your team through times of change. This program in beneficial for: Organisations about to experience......
 

Today, managers are expected to fit in with the corporate culture, demonstrate vision, communicate well, manage the people around them, enhance performance, build an environment that is invigorating and fun, and maintain a work-life balance �and all this is just part of the job! This program focuses on the skills and techniques you need to understand your personal leadership style, engage the ......
 

The transition into a leadership role is an exciting time, it can also be a daunting step as you encounter unknown situations and responsibilities. Developing the right skills is vital to making that transition a success. This program provides a practical framework in which participants learn about their individual leadership style and the key leadership behaviours that will lead themselves and......
 

Coaching capitalises on the potential of your team and provides opportunities for ongoing support and development. Unlike training or mentoring coaching enables the person being coached to find their own solutions to the challenges they face. This program provides participants with an understanding of key models and the required skills to effectively coach others into higher levels of performan......
 

Teams can create results that exceed what an individual can achieve on their own, but even the best laid plans and strategies can fall short if the team driving the plan is not well developed. In this program, leaders look the characteristics of high performing teams and learn how to create a cohesive, motivated, working unit that enjoys working together to successfully achieve business objecti......
 

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