Practical Training for Professionals
Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
http://www.ptp.co.uk/

Telephone Techniques - Incoming & Outgoing Calls

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. The Course Suits Any receiving incoming and/or making outgoing business calls that wish to improve their call handling skills. Training Benefits Greater confidence to make outgoing calls profess......
 

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. The Course Suits All staff who actively use the telephone as a means of promoting and/or selling goods or se......
 

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates. The Course Suits Any person involved in making appointments in the telephone wishing to hone their skills Training Benefits To improve calling techniques To enhance negotiating ski......
 

This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their listening skills to maximise their chances of generating new business leads. The Cour......
 

This advanced telephone prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. Training Benefits Greater confidence to make outgoings calls professionally Identify effective techniques for telephone prospecting Develop and refine an individual style Always get through to th......
 

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates. The Course Suits Any person involved in making/receiving calls to/from prospects and wishing to maximise the chances of winning business whilst building long lasting business relationships. Training......
 

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays. The Course Suits Anyone who makes outgoing calls and wants to maximize sale......
 

This Sales Negotiation Course offers delegates the opportunity to develop their negotiating skills and build confidence in those skills. The course looks at how to plan & prepare for sales negotiations and the structure and key techniques for successful negotiations. The Course Suits Any person involved in sales negotiations and/or anyone wishing to improve their negotiation techniq......
 

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: ’I think it’s too expensive,’ they will lose the sale so quickly, that they might as well have answered ’I couldn’t agree with you more!’ Similarly, goodwill is lost very quickly in a customer care environmen......
 

Negotiating to a satisfactory close. A crucial part of the sales process is the negotiation phase, and it is poor negotiating skills that most often lead to lost sales or a failure to maximise the potential of the sale. This course will offer delegates the confidence to plan a negotiation strategy and execute it to perfection. Seven methods to improve negotiating are taught, and the most common......
 

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home. The Course Suits Anyone who receives inco......
 

This advertising and promotion course analyses cold calling, mail-shots, telephone prospecting, advertising, packaging and many more promotional ideas. Delegates discover the world of semiotic (the study of signs) deconstruction. Analysing promotional materials to look at deeper/hidden messages that pictures, words, sounds and music convey. Once we know how to semiotically deconstruct other adv......
 

Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result, we review your current marketing activity and put together a marketing plan based on a combination o......
 

Whether you use an Ad Agency or do it yourself, this workshop will enable you to focus on the critical factors which determine advertising success. As competitive pressure increases the demands on marketing budgets it is essential that any advertising you run ‘hits the spot�and generates the level of response and financial return that you require. This workshop will help you ensure that your......
 

This brand building course introduces the fundamentals of brand identity and running a brand centre. Areas covered include: What makes a good brand? Objectives when interacting with the public The Course Suits Anyone who will be manning a stand at an exhibition or in a location open to the public. Training Benefits Understanding the value of brands Identify the best ways of inter......
 

This is a course designed to assist individuals and companies to benefit from the experiences and research of succcessful retail establishments. Public Houses have also benefited. The Course Suits Individuals and companies involved in retail activity who wish to maximise on their market share. Training Benefits An understanding of customers real needs and wants An understandi......
 

This course imitates the real two-stage process of qualification and presentation. Through a series of scenarios, delegates will practise their qualification techniques and then through planning, construct and deliver a presentation that will address the buyer’s needs. The Course Suits Any person involved in the sales process that wish to improve their qualification and presentation......
 

Business people in many disciplines find themselves having to sell. The technical specialist to the client, the finance expert to venture capitalists. The business owner having to win new business etc. This course has been designed for people with no previous training or experience in selling who need to gain practical skills fast. If the idea of selling makes you cringe but you know you have t......
 

This course investigates patterns of behaviour at work that impact on time management. The course focuses on planning, prioritising and reprioritising techniques, looking at time logs and other methods useful in the business environment. Delegates are shown how to make adjustments for improvement in handling paperwork, technology, interruptions, diary, journey planning and other time consumers.......
 

This is a Pro-active Major Account Management 2 day course. In many markets an increasingly large proportion of a company’s business comes from fewer and often large, progressive customers The Major Account. Mr. Pareto is alive, and thriving. In most companies, at least half of the revenues come from a few crucial accounts. This two-day course reveals the range of skills and techniques nee......
 

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