Procept Associates Professional Services Ltd.
Lagos, Nigeria
http://www.proceptnigeria.com/

IT Service Management Foundation V3 (Certificate)

ITIL V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the capability to meet the objectives and requirements of its customers and markets. Consequently, there is the need to determine the objectives and requirements for each service (service strategy), which will guide in its design (service design), transition into production (s......
 

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The main focus of this 5-Day ITIL V3 Service Manager ......
 

The Office of the Government Commerce, UK (OGC - the official owner of ITIL) commissioned a program to review the best practice framework (referred to as ITIL V2) for managing information technology and systems activities. The result was the launch of five core books in May 2007, referred to as ITIL V3, for service management practice. The 1-Day ITIL V3 Foundation Bridge Course is designe......
 

Information Technology has become a critical factor for corporate success, not only for e-business and e-commerce companies, but for private and public enterprises of all sectors. The often heavy investments needed for installing, operating and managing the IT infrastructure have become a serious issue, since IT service providers are facing tight constraints regarding human resources and ......
 

It’s more important than ever to effectively manage large-scale information technology systems when it comes to focusing your relationship on business customers and other users. Information Technology Infrastructure Library (ITIL) Service Management has now become the de-facto best practice worldwide to provide those high quality IT services. This 11-day ITIL Manager Certificate course wi......
 

This 3-day practitioner level course consists of dynamic, intensive, and interactive workshops to improve your techniques for defining service level management objectives, assessing your organization’s readiness, defining a Service Catalogue, facilitating the establishment of customer’s requirements and metrics, drafting a Service Level Agreement (SLA), and creating/reviewing Operational ......
 

This 3-day practitioner level course consists of dynamic and intensive interactive workshops to improve participants�skills of the techniques for detecting and managing incidents throughout the incident life cycle. This course also aims to show you the importance of Service Desk, its roles and responsibilities, its technologies and how it can be set up. PARTICIPANT EVALUATION “Excellen......
 

This 5-day practitioner level course consists of dynamic, intensive, and interactive workshops to enable participants to plan and implement configuration, change and release management processes. The course will enable you to plan for the identification and labeling of configuration items, design a configuration management database, design and implement an effective change control and re......
 

This 3-day practitioner level course consists of dynamic and intensive interactive workshops to improve your techniques for reactive and proactive identification and management of problems throughout their lifecycle. This course also enables you to distinguish between the following concepts �incidents, problems, known errors, request for change, and the planning for and the implementatio......
 

Information Technology has become a critical factor for corporate success, not only for e-business and e-commerce companies, but for private and public enterprises in all industry sectors. The often heavy investments needed for installing, operating and managing the IT infrastructure have become a serious issue, since IT service providers are facing tight constraints regarding human resou......
 

The Information Technology Infrastructure Library (ITIL) has now become the de-facto best practice worldwide for the provision of high quality IT services, which customers should demand, and organizations willing to provide. This 3-day course aims to improve your understanding of how IT services should be effectively and efficiently administered. During the course we will cover the object......
 

There are numerous risks that can threaten the continuity of your business. Besides environmental factors, or an unstable marketplace, have you considered computer viruses or crashes, an employee or vendor strike, earthquakes, power outages or even biological or chemical attacks? This 3-day course will help to ensure that your business operations continue to function in the event of a dis......
 

This 2-day course is designed to give Business Analysts the essential tools they need for three purposes: to better plan and control business analysis work; to better integrate their role and work efforts into a project delivery environment; and to be able to effectively manage projects that do not have a project manager. It covers the project management framework from initiating and plan......
 

The ability to write analytically and think critically are important skills for business analysis. The development of solid metrics is another key skill area that distinguishes strong business analysis. This intensive 2-day course focuses primarily on developing practical key analysis skills. It also covers other business analysis skills such as documentation, facilitation, and methodology......
 

We have designed an inclusive 3-day introduction to business analysis (BA) that will equip you with all the basic skills for performing effective analysis. You will learn valuable approaches to determine the business problem, root cause identification, solution definition strategy, business case preparation, requirements gathering and documentation, quality management and developing impl......
 

Virtual teams are a reality today. Most large organizations have multiple divisions and locations. Smaller companies may have team members working at different sites, and the current trend to working collaboratively with suppliers, partner organizations, and clients, gives more rise to the need to have diversely-located team members work effectively together. Virtual teams have many obsta......
 

Managing projects is all about managing change �for your customers, your community, your organization, and your delivery partners. This 2-day course goes beyond the basics, exploring what it takes for key project team players �project managers, business analysts, sponsors and team leads �to step up to the leadership and change challenges inherent in the most complex and demanding proj......
 

This advanced level 2-day course provides insights and strategies for managing multiple projects. You will learn how to schedule multiple projects so that minor delays in one project do not cause a domino effect requiring constant rescheduling of all projects. This course also provides techniques for increasing personal and corporate capacity for managing multiple projects, and helps you ......
 

Projects are the means through which organizations can achieve their goals and satisfy the needs of their clients. The ability to successfully implement projects is therefore critical to an organization’s profitability and overall level of performance. It is no wonder that project management skills and the integration of a sound project management culture, are key goals among leading orga......
 

Procurement management, and especially contract administration, have become essential project management skills in today’s trend of outsourcing all but the company’s core competencies. We will guide you through procurement practices, solicitation of bids, contract negotiations and provide a taste of contract law. This 2-day course will provide the basic tools required for projec......
 

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