Pultorak & Associates, Ltd.
Seattle, Washington, United States
http://www.pultorak.com/

MOF Changing Quadrant

MOF Changing Quadrant is a three-day instructor-led course designed to enhance students’ knowledge and understanding of the changing aspects and functions within an enterprise operations environment. The core service management functions covered in this course are: Change Management Configuration Management Release Management AUDIENCE The intended audience for MOF Changing Qua......
 

MOF CIR Essentials is designed to prepare students to deliver IT service and process improvement projects using two key elements of the Microsoft Operational Framework, (MOF) Continius Improverment Roadmap(CIR) toolkit, namely: the MOF Service Management Assessment and MOF Service Improvement Project. The MOF Process Model The MOF Team Model The MOF Risk Model AUDINECE The intended ......
 

MSF Essentials is a three-day instructor-led course designed to introduce students to the Microsoft Solutions Framework: AUDIENCE The intended audience for MOF Essentials is IT professionals responsible for planning, building, and deploying Microsoft solutions. PREREQUISITE There are no prerequisites for this course. EXAMINATION There is no Microsoft Certified Professional ......
 

MOF Essentials is a two-day instructor-led course designed to expose students to the three key elements of the Microsoft Operations Framework: The MOF Process Model The MOF Team Model The MOF Risk Model AUDIENCE The intended audience for MOF Essentials is IT professionals responsible for developing, supporting, and operating application-based IT services (e.g., messaging) and infras......
 

The ITIL Managers course schedule for 2007 is as follows: Q1 Feb 26 - Mar 2 Week One SQLsoft Mar 26 - 30 Week Two SQLsoft Apr 24 Revision Day Apr 25 - 26 Examination Dates Q2 May 21 - 25 Week One SQLsoft Jun 18 - 25 Week Two SQLsoft Jul 24 Revision Day Jul 25 - 26 Examination Dates Q3 Aug 20 - 24 Week One SQLsoft Sep 17 - 21 Week Two SQLsoft Oct 23 Revision Day ......
 

Pultorak & Associates’ Planning to Implement Service Management is an intensive two-day instructor-led course or 4-day facilitated workshop that is based on the core ITIL publication Planning to Implement Service Management. The course features: Concepts and techniques for implementing IT service management initiatives including Operations Assessments, Goals/Questions/Metrics, RACI M......
 

ITIL Practitioner includes the following instructor-led courses: Service Desk and Incident Management Change Management Release and Control Service Level Management Each of these courses offers practical guidance on process design and implementation. PREREQUISITE A strong knowledge of ITIL is recommended. In addition, those who will be taking the optional Certification exam a......
 

ITIL Essentials is an intensive two-day instructor-led course that: Provides a complete overview of All 11 ITIL components, including goals, key terms, responsibilities, and keys to success Prepares students to pass the ITIL Foundation exam Helps students leverage ITIL concepts and practices in their daily work PREREQUISITE There are no prerequisites for this course. INTENDED A......
 

The aim of this service is to help the IT organization come up with a strategy for moving into ITIL® V3 and help define and prioritize the problems to be solved and the opportunities to be capitalized on. This alignment of desired outcomes with the organizational and business priorities is very critical if this migration to ITIL® V3 is to be successful. PARTICIPANTS The following will be......
 

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from......
 

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from......
 

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represents the consensus derived fro......
 

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from......
 

Web-based infrastructures present several new and unique challenges to the IT organization. Embarking on this internet-centric journey without a well-defined framework of implementation can have disastrous effects to the enterprise. This seminar outlines both the unique and classic issues that surround web-based IT initiatives. It presents critical process solutions that can dramatically imp......
 

At the rate at which technologies come and go, many IT organizations are faced with the seemingly impossible task of keeping up with the required new product implementations and user-demands for new services and applications. IT practitioners, in a market where technology itself has become a business, can easily lose grasp of what information technology can and cannot do, now and in the future......
 

Software development success, where the software built meets the reliability requirements of IT customers, requires a comprehensive—and realistic—approach that addresses the people, processes, and technology dimensions of development. The fact that 80% of software projects fail is common knowledge. This seminar provides the uncommon knowledge behind why the other 20% succeed. Who should at......
 

As more customers look for services instead of the traditional pure-product offerings, many companies are faced with the daunting task of transitioning their company into a professional service organization. Tapping into the knowledge of 3 leading experts, this seminar provides a comprehensive guide to creating and managing quality services with superior margins. The full spectrum of professi......
 

Maximizing the value of IT and the success of your IT organization requires managing IT as an investment within a partnering approach h to working with IT customers. This is a rampant problem: 70% of IT organizations are still viewed by their business counterparts as cost centers, not value centers, and as supplier, not partners. This seminar provides practical guidance on implementing the bus......
 

Today’s Internet-centric IT environment has revolutionized how systems and applications are able to interact with each other through web services technologies. However, Web services technologies are evolving at breakneck speed, making it difficult to define strategies and make choices. This seminar provides a comprehensive, up-to-date roadmap for IT decision makers who needs to make good choi......
 

Achieving optimum levels of IT infrastructure stability, efficiency, and responsiveness requires a systems management process. This accessible, but comprehensive seminar describes how to develop, integrate, and manage robust, bulletproof processes, design, implement, and manage world-class infrastructures, organize for success in the “people�side of systems management, and implement proven sy......
 

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