Reed Learning
London, United Kingdom
http://www.reedlearning.co.uk/

Negotiation Skills for Buyers Workshop

Conduct negotiations with confidence and achieve better outcomes for your business. This course uncovers the process, practice and psychology of negotiations for those involved in regular purchasing decisions for their organisation. You will rehearse skills during the workshop and leave with a new perspective on handling your supplier relationships. Course Overview �Win/Win: Everybody ta......
 

This course is about devising communication plans that stand out among the 1500 commercial messages an individual receives in a day. The course will help you evaluate and revise your existing plan, looking at new systems, technology and best practice. This course gives delegates a set of immediately useful tools that can be utilised the very next day Course Overview �The communications ......
 

This course will equip delegates with the principles of building the reputation of their organisation through an effective PR strategy and how to minimise the impact any bad press may have on this. Delegates will learn the tricks of getting press releases noticed, making sure they fulfil their objectives and gain maximise exposure. The course also covers how to stretch your marketing budget usi......
 

Customer Relationship Management (CRM) is a business philosophy, not just a technology. Practising CRM helps you stay close to existing customers and win new ones. This course provides an overview of this philosophy and the techniques and systems required to put it into practice. Course Overview �Define customer relationship management to understand what it involves �Improve the way y......
 

This course teaches you how to keep a cool head in the planning, delivery and closing of a negotiation. You will learn how to assess and manage risks should agreement fail, read the non-verbal signals being given out, manage the emotional and behavioural elements, make your bid assertively and secure the desired outcome Course Overview �Research techniques for assessing position and opti......
 

Have you ever felt overwhelmed by how much you had to do, or felt you were allocating too much time to tasks that are nowhere near the top of your list? This course lets you regain control of your workload by managing yourself and others more intelligently. You will learn how to say no, how to set yourself deadlines and, most importantly, how to sustain these improvements over time. Course O......
 

Working for team can put an individual under a lot of pressure. This course teaches the time management, prioritisation and organisational skills to ensure deadlines are met. Just as importantly, it covers the diplomacy and communication skills to handle any conflicts of interest while keeping a whole team happy and productive Course Overview �The role of the team secretary Defining ......
 

This course is about protecting yourself from the negative effects of your own stress and defending yourself from being affected by the stress of others. You will learn to identify the type and level of stress you are experiencing and leave with tools to help you relax and refresh your mind. Course Overview �Understanding stress: What is stress and why does it happen? Understanding the ......
 

This course helps you step back and plan realistic ways to maintain and improve your performance level. You will learn that the key is taking command of your own behaviours, emotions and work practices to ensure you use the right skills when needed most. Course Overview Personal effectiveness: Identifying the key characteristics of effective people Understanding the barriers to persona......
 

This course will teach you the tools to write in an appropriate style for business reporting. You will learn techniques and structures to write convincingly and credibly. You will look at the purpose of the report and needs of your reader to tailor your writing to their needs. Theoretical concepts are backed up by practical exercises throughout the session for you to develop your skills and te......
 

The cost of errors in letters, reports and other documents can be staggering. Proofamatics is a proven technique for proofreading large or small documents to equip you with structure and process when checking for accuracy and content. You will learn to recognise the most common errors quickly and accurately through a range of activities, and you are guaranteed measurable improvement in your con......
 

PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation What is it about PAs and secretaries have a pivotal role coordinating meetings; collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and withou......
 

A cohesive and motivated project team is essential for effective project management, and this course will show you how to create an environment that encourages team cooperation to help meet project deadlines. You will take a look at your current people skills, investigate real-life project examples and learn practical techniques to influence your team to achieve results. Course Overview â€......
 

This course will give your brain a real work out, enabling you to unleash your own hidden powers of resourcefulness, retention and recall to be more analytical and methodical. Course Overview �The basics of the brain �Vertical and lateral thinking and what they mean �Look at the situations in which these techniques are a useful tool �How to use new techniques to improve memory ......
 

A natural sales ability together with stacks of enthusiasm is useless unless channelled in the right direction. This course teaches new sales people tried and tested techniques to give a solid foundation from which to set off. It also provides great support and guidance for current salespeople who are looking for more structure and immediately useful tools and techniques Course Overview â€......
 

A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships. Course Overview The importance of customer care â€?Meet and exceed customers’ service expectations â€?The service complement: competence and care â€?Build and maintain loyalty and goodwill The key impression points â€......
 

The course will enable assistants and PAs to support the management team by understanding the needs for financial controls, keep in control of spending by learning the importance of budgets and use financial statements as a source of information by understanding the basic concepts and jargon Course Overview �The jargon �what it means �An introduction to basic concepts �profit/cash/r......
 

This course shows how to interpret key financial statements highlighting the questions and areas that matter. It identifies warning signals that managers need to be aware of and shows how to understand key performance indicators to drive profitability. Delegates will learn how to appraise capital projects with confidence, allowing them to make the best decisions for their business Course ......
 

A course that will give you the skills and techniques required to get the most out of individuals in all challenging group situations, not just formal meetings. This is not about chairing meetings but about stimulating group dynamics in focus groups, team development workshops or committees Course Overview �The role of the facilitator �Appreciate the difference between “process�and......
 

This one day course gives you the complete toolkit to write confident effective communications in business. The one day course includes practical exercises on planning and structuring your writing, ensuring best way of getting content across and utilising correct punctuation and grammar. It also covers etiquette appropriate to different forms of correspondence. Course Overview �Identif......
 

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