Reflection Seminars
Montreal, Quebec, Canada
http://reflectionseminars.com/Home.asp

Minute Takers Workshop

No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: a strong chair or leader, an assurance of closure and accurate minute taking. It has been said that if the meeting minutes are......
 

Project management is no longer just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - “projects� To get these additional jobs done well, done under budget and done on time they need to be managed. This two-day workshop is not intended to take you from a supervi......
 

In today’s business world, it is essential that managers have a working knowledge of finance. Many managers find themselves thrust into financial situations with little or no preparation. They’re faced with confusing accounting terms, the responsibility of putting together a budget, and the fear of making major decisions that will have a serious financial impact on their company. We all p......
 

Behavioural Interviews are a very reliable and valid hiring tool. While we may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates - often because we aren’t certain how to ask questions that will tell us about past performance. This two-day workshop concentrates on behavioural interview preparation, de......
 

We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically......
 

This is a one-day workshop for those who are already using their writing skills but who want to become more effective. Your time will be devoted to refining and practicing your writing skills. You will learn to write quickly, clearly, concisely and convincingly. You will develop a voice that reflects current word usage and up-to-date formats. You will also become more skilled at writing busines......
 

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win......
 

If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. To be successful, your writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. This two-day work......
 

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular c......
 

Research has shown that organizations that conduct performance reviews are more successful than those who do not have a system in place. The first step in a basic system is to develop standards of performance that all employees can understand and agree to. Setting goals and objectives will give supervisors and employees a common focus, and targets to aim for. Supervisors must also lear......
 

This one-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. How You Will Benefit: Clearly identify how you can become for effective in dealing with customers. Identify opportunities within the scope of your authority for dealin......
 

This is a common-sense approach based upon developing a balanced and lasting partnership to solve workplace problems. You will learn and practice effective communication skills, problem-solving and consensus building, with the intention of turning face-to-face confrontation into side-by-side problem solving. This is a one-day workshop that provides you with an interactive approach to ne......
 

Prospecting is the key to sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop you will learn how to become skilled at networking. You will learn and remember the old 80/20 rule. Know who to target and how to target them. You will learn to do some prospecting every day by warming up cold calls, following up on leads and netwo......
 

If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This one-day workshop will help you plan, prepare and execute presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale. How You Will Benefit: Identify the steps you can ......
 

No one questions that making friends is a good thing. However, it’s not an easy thing, particularly when you are cultivating business relationships. How do you make friends with customers you do not like? How do you find common ground when there appears to be none? How do you start networking when you go to a business convention and you don’t know anyone? These are just some of the difficult qu......
 

day workshop is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues. How You Will Benefit: Develop useful techniques for setting and achieving goals Apply and interpret personality typing Use the resu......
 

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. This two-day workshop ......
 

Teams have become a principle building block of successful organizations. This workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team. A critical eleme......
 

It is no secret, employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for crea......
 

Violence of any sort has many roots. Rarely does it occur without warning; 99% of the time, there are warning signs of workplace violence. In most cases, workplace violence is like a thunderstorm, building slowly before exploding. The goal of this workshop is to develop some tools that can help interrupt the storm. Problem solving tools, communication strategies, anger management proc......
 

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