Reflective Keynotes Inc.
Toronto, Ontario, Canada
http://www.reflectivekeynotes.com/

Persuasive Presentations Workshop

In this workshop, you will learn: How to control nervousness using breathing techniques and body language to increase your confidence level Improv techniques that increase your energy level and make you a more dynamic speaker How to use eye contact and body language to establish rapport and build trust with your audience members Techniques to improve your vocal variety and increa......
 

In this workshop, you will learn: The seven deadly sins of sales presentations and how to avoid them Three keys for gaining support for your product or service. Learn additional presentation techniques to gain support from senior management Key phrases you can use to re-direct discussions that have gone off track The five most common sales objections and how to pre-empt them during ......
 

In this workshop, you will learn to how to: Evaluate your sales team’s strengths and opportunities for improvement Plan your sales coaching conversation so you have maximum impact in the shortest time possible Coach to trends rather than ‘one off�events so your coaching boosts morale Deal with the special challenges of coaching "Generation Y" employees Use staff meetin......
 

In this workshop, you will learn: 5 ways to find the perfect networking event to help your business grow 3 things you must bring to every event: do this and you’ll always make a good impression An easy to follow format for your 60-second "elevator speech" The secret to easily starting a conversation with anyone. The 3 things everyone should do to enhance a new bus......
 

In this workshop, you will learn: The three major "cultural" gaps between technically focused Help Desk members and end users The three greatest challenges to delivering computer advice by phone and how to overcome them The "ask, inform, confirm" model to politely and compassionately resolve a caller’s issues By the end of this workshop, your Help Desk te......
 

In this workshop, your Agents and Managers will learn: The emotional states of the caller and the Agent during an irate call or escalation Three rapport-building techniques to calm irate callers Five questioning skills that will gather more information, so you can resolve the client’s issue and soothe hurt feelings Active listening skills to make the client feel heard Ho......
 

This workshop covers: The five most common mistakes people make when dealing with a Call Centre audience (even one of these mistakes will cause Agents to lose interest) Five techniques for running a productive team huddle Ten questions to stimulate discussions at meetings and create Agent buy-in The five most common Call Centre audience objections and how to pre-empt them How......
 

In this workshop, your Managers will learn how to: Implement the best practices used by high performing sales call centers Motivate their team through rewards and recognition Overcome an Agent’s "sales reluctance" Observe and evaluate their Agent’s sales skills Use "60-Second Coaching" techniques to boost their Agent’s sales performance ......
 

In this workshop, you will learn to: Identify three key ideas behind a philosophy of "Sales through Service" Transition from a service call to a sales call Use questioning and active listening skills to determine the client’s needs State the benefits of your product or service from the client’s perspective, using key phrases that increase a caller’s likelihood......
 

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