Sauder School of Business
Vancouver, Canada
http://www.sauder.ubc.ca/

Profiting from the Customer-Centric Organization

Become Customer Focused: Put Money on the Bottom Line This seminar distills the latest thinking in customer focus, loyalty, and relationship management into strategies that build profits. You will learn how to create a truly customer focused organization, and develop an implementation plan for achieving an integrated customer-centric focus. Benefits of Attending Attending this seminar wi......
 

Public speaking ranks high on almost everyone¡¯s list of greatest fears. This workshop will help you gain confidence and build excellence in the art of presentation. Whether you¡¯re addressing a group of two or two thousand, you¡¯ll learn key skills for engaging your audience with clarity, passion and purpose. Benefits of Attending Attending this seminar will enable you to: present with pas......
 

This seminar uses group discussion, videos and case analyses to explore problems and solutions in managing your time. You will learn to create a personalized system that helps you organize and balance the many demands on your time. Benefits of Attending Improved time management will help you: understand how your needs impact your use of time identify realistic, measurable objectives......
 

In today’s competitive environment, it takes a skilled leader to empower organizational change and improvement. This program will broaden your understanding of what it takes to be an effective leader in times of rapid change. It will provide you with a toolkit of skills to help you lead others and yourself in productive and healthy ways. Based on the premise that leadership can be taught, ......
 

Add a Marketing Perspective to your Managerial Skill Set This seminar provides non-marketing managers with an overview of marketing and how it impacts overall business strategy. The objective is to enable you to participate more fully in the marketing efforts of your organization. Benefits of Attending By attending this seminar, you will: develop a better understanding of marketing ......
 

Integrate New and Traditional Marketing Communications Methods This seminar describes how to get the best from new marketing communication methods, while still getting effective use from traditional modes. You’ll leave armed with tools to make you better at planning, implementing and managing an integrated communications program that’s right for your organization today--and tomorr......
 

Create a Profitable Service Strategy and Collaborative Culture The lifeline of any professional service firm is the excellence of its people. To remain competitive a firm must attract and retain the best and brightest, and create strategies that encourage top quality ideas and service. For long-term achievement it must also develop a corporate culture that fosters self-development and opport......
 

Organizations that have successfully shed a traditional hierarchy in favour of empowered work teams invariably notice dramatic improvements in performance and customer satisfaction. In this workshop, you’ll get tools for making the transformation to top performing work teams and maintaining enthusiasm at the highest level. Benefits of Attending Attending this seminar will enable you to......
 

The real value of an organization is built as it grows and creates new jobs and products, and satisfies increasing numbers of customers. Each stage of growth that a company goes through has many challenges associated with it. This new three-day course is currently being designed to help you learn how to better lead, finance and develop a business model to grow your organization successfully. ...
 

Today, all managers need to master change. But how do you stay abreast of trends impacting your organization, create the necessary sense of urgency and motivate people to implement change? This workshop will answer these and other important questions. Benefits of Attending Attending this seminar will help you: understand what can go wrong in change efforts and how to undertake change suc......
 

In this seminar, you will learn the insights and skills required of an effective business leader. You’ll receive feedback on your leadership style, and practice proven techniques for getting the best possible performance from people. You’ll also learn how to manage your relationships and build positive influence throughout the organization. Benefits of Attending Attending this se......
 

In this workshop, you will learn how to gain and use influence and power to accomplish organizational goals. You¡¯ll understand how organizational politics are connected to personal effectiveness, and how power can be exercised to make good things happen in constructive ways. Benefits of Attending Attending this workshop will help you: understand how influence and power can serve you and ......
 

This workshop explores the concepts and tools required to deliver exceptional operational performance. Whether you are from the manufacturing, service, or distribution sector, you will gain a strong understanding of the methods available, and learn how they can be applied to drive measurable and sustainable operational improvement. Benefits of Attending Attending this seminar will help you......
 

We all know that many change initiatives fail because of improper implementation. This seminar offers proven tools and tactics for any manager faced with the task of making strategic planning yield real-world results. Benefits of Attending Attending this seminar will enable you to: link your strategic plans with effective implementation define the time and resources needed for implement......
 

This interactive workshop will help you improve the design of your organization’s Balanced Scorecard, and develop a thoughtful implementation plan that builds commitment and improves performance. Note: you should have significant experience working with Balanced Scorecards. We recommend you attend Developing a Balanced Scorecard before taking this seminar. Benefits of Attending Attending t......
 

Using lecture, discussion and role plays, this seminar addresses the special problems and time constraints faced by the new manager and provides fast, practical training to prepare participants for their new responsibilities. Benefits of Attending Attending this seminar will enable you to: develop a range of skills that can be readily employed to enhance your effectiveness as a manager ......
 

This seminar teaches methods to determine the financial viability and impact of business decisions. The goal is to enable managers who have no experience in accounting or financial management to develop a working knowledge of these areas and to be comfortable discussing financial decisions. Benefits of Attending Attending this seminar will enable you to: gain a better understanding of ......
 

This seminar provides a basic understanding of financial statements and an appreciation for the use of key financial analysis tools. Participants are not expected to have any formal accounting experience. Benefits of Attending By attending this seminar, you will: gain a basic understanding of various financial statements appreciate the uses of key financial analysis tools unde......
 

This program provides a new perspective on contemporary management issues and develops the key competencies needed for managerial success today. Designed for new managers or managers who wish to update their skill set, the program includes a project that allows you to apply what you’ve learned to a real-life situation. Benefits of Attending This seminar helps build strength in these c......
 

This seminar describes the law as it affects employment contracts, wrongful dismissal, employment standards, human rights and the Charter of Rights. It covers both British Columbia and federal jurisdictions, and outlines recent legislative developments. (It does not focus on the Labour Relations Code.) Benefits of Attending In the context of the work environment, you will learn: whethe......
 

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