Singapore Management Consulting Associates
Singapore, Singapore
http://www.smca.com.sg/

LEAN LEADERSHIP Workshop

This session focus on two components, namely, 1. Educating Leaders about Process Improvement using Lean methodologies. It will provide participants with an overview and foundational understanding of the Lean Principles, concepts and tools using the ‘DISC�improvement approach. 2. Working session to guide Executives through the steps needed to identify, prioritize and initiate potential L......
 

In the simplest sense, the supply chain is the process of creating products for customers. Supply chains span from raw materials, to manufacturing, distribution, transportation, warehousing, and product sales. As you can imagine, when the number of resources, operations, and functions increase, managing this supply chain can become very complex. As a result, managing a portfolio of assets and r......
 

To enhance skills in: · Anticipating and identifying issues and risks · Surviving and growing stronger from crises OBJECTIVES At the end of the two day workshop, participants will have: · Identified key stakeholders, scanned the external and internal environments, applied strategic thinking to anticipate and identify issues and risks · Taken preventive measures......
 

How can I ensure I have selected the competent candidate for the job? How do I acquire the competencies / skills in selecting the right candidates? In the current competitive environment of a lean organisation, effective selection interviews can directly contribute to top performance and productivity through recruiting the competent candidates for the right post. It helps organisations e......
 

Preventing and pre-empting situations that cause conflict by promoting positive and open communication culture is the best way to reduce time wastage on unnecessary stresses in an organisation. This workshop helps participants view conflict as an opportunity instead of an obstacle and use them to their advantage to increase innovative ideas for increased productivity. LEARNING OUTCOMES ......
 

Assertiveness is an essential skill in adult communication. The ability to choose and make appropriately direct and tactful statements or requests vs. less desirable forms of communication (aggressive, passive, and passive-aggressive) can be learned and developed with awareness and practice. When we practice handling interactions assertively, work becomes more efficient and relationships h......
 

Whatever business your organization is involved in, there will be a few major customers that contribute the most in terms of sales, though not necessarily profits. These customers are referred to as key accounts - customers that organizations must retain or secure in order to pursue a growth strategy. There is a dire need to recognize that the competencies required to manage key accounts are......
 

The programme will focus on competencies such as emotional intelligence development, coaching skills, giving feedback, influencing as well as motivation techniques. It is well suited for individuals whose scope of work requires good people management skills. Essential leadership communication styles will also be covered during the workshop. OBJECTIVES Take communication skills to a......
 

This course is designed to enable participants to become aware of how vendor management is aligned to business strategies; the methodology emphasizes the need to focus on the organization’s customers when procuring products/services. In addition, it covers how a collaborative partnership can be developed while managing vendors and how to systematically manage vendors using a repeatable proce......
 

Today, the expectations of customers are much greater than ever before. Understanding the needs of your customers well and serving your customers well is an important part of improving customer satisfaction and retention. The goal of this programme is to help customer contact personnel in your organization to focus on the needs of your customers, not theirs and to solve customer problems. ......
 

At the end of the workshop, participants will be able to: Link organization vision, mission, goals and strategy with team goals and efforts Create team culture to achieve team goals Manage team dynamics, competition and conflicts to achieve team collaboration Coach and motivate the team towards more effective performance Exercise effective leadership to get optimal team performance. ...
 

In today’s world, business is characterised by change, which presents numerous challenges to anyone attempting to lead and manage it. Thinking ahead with foresight and flexibility will be the point of differentiation and set one apart. This workshop attempts to provide practical skills to the participants in a safe, experiential environment which will have a direct impact on your business. O......
 

To evolve a value add, client centered mindset among participants as they deal with various key stakeholders (including subordinates in the Regional Head Office) and to enhance skills in: Establishing rapport, empathy with all stakeholders so as to better motivate and influence them Clarifying roles, accountabilities and managing expectations Diagnosing, facilitating gap analysis and tac......
 

This is a generic Train the Trainer course, suitable for trainers from all walks of life. It is designed to provide new and inexperienced trainers with the skills, knowledge and confidence to be able to deliver effective and memorable training courses. OBJECTIVE To develop an understanding of a performance driven organization Understand organisational people development objectives Under......
 

Setting expectations and giving accurate, diagnostic feedback to employees about job performance is one of the most important tasks that managers and supervisors need to undertake. Effective job performance management is even more critical when salary increases and variable bonuses are linked to performance. Yet, few managers feel comfortable in the performance management role and some even......
 

In today’s modern context, the ability to deliver an effective presentation to customers, peers, corporations is an asset that everyone should strive to add to their portfolio in developing their careers.Delivering a presentation can be a make or break situation. It can accelerate careers or put the brakes on it depending how well you articulate your points. For many, we’ll think of a......
 

Ideal for sales persons who lack formal sales training, this programme will help you sell more effectively with confidence. You will learn the system that helps the sales person strategise the selling stages winning the nods of approval in the sales process. This one-day seminar will focus on probing to identify key customer needs and presenting solutions that meet the identified needs. You wil......
 

This workshop is designed to help sales professional to negotiate effectively, manage difficult complex scenarios and breaking the deadlocks in negotiations. KEY WORKSHOP HIGHLIGHTS How to Manage the Process of a Negotiation (Case study/Practice session) Understand Needs/Stated and Hidden needs Manage climate of a negotiation �Time/Place/Mood Choose style to conduct negotiation - C......
 

Negotiation is part and parcel of our daily business. Almost every day, in every aspect of business; selling, buying or dealing with contractors, we can give and take to agree a deal. Good sales & purchasing negotiations can easily add 10% to bottom line. This workshop equips negotiators on how to always achieve much more without upsetting the other party. OBJECTIVES Be clear about the ob......
 

To build a common language and have participants share a common framework in viewing their roles and accountabilities as the first line management. To build core skills and align them to the management competencies identified by the management. OBJECTIVES AND OUTCOMES At the end of the three day workshop, participants will: · Feel inspired and embrace their role and accountabilities as......
 

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