Sprott School Of Business
Ottawa, Canada
http://www.sprott.carleton.ca/ppd

Life Care Planning Educational Program

The Life Care Planning Education Program is a certificate program of the Canadian Institute of Life Care Planners (CICLP) The program consists of 8 in-class courses and must be completed within a five year time period, in order to qualify to write the Canadian Certification Examination. The program is a combination of in-class and self-study. In addition to courses being offered at Carleton Uni......
 

Since 1992, the Centre for Research and Education on Women and Work has offered the Management Development Program for Women to help women build a sound base of management knowledge and skills necessary to advance their careers. Throughout the 10-month program, you will learn management theory and practise techniques in the classroom and through workplace-based assignments. Enrolment is limited......
 

Effective communication can make or break your success in any organizational transaction. Those who communicate well have a clear advantage over those who wing it, and over those who don¡¯t know the tricks that successful communicators use. The Business Communication Specialist Certificate program is designed to help you hone your communication techniques ¨C in everything from convincing reports ......
 

The competent report writer always asks: ¡°Who is my audience?¡± and ¡°What do I have to say?¡± In this workshop, participants learn to answer those key questions from every angle, to master report strategies, and to apply writing techniques and editing, style, and proofreading tools. PROGRAM CONTENT Learning from Media and Real Reporting Emergencies How media reports d......
 

Every day well-researched reports with poor sentence structure fall flat on their title pages bringing promising careers down with them. While the speed of communications and the formality of formats have certainly changed, cus tomers and colleagues are not ready to tolerate careless use of grammar, clumsy sentence structure and spelling errors. This workshop is primarily concerned with the mec......
 

This program prepares participants to become professional mediators for a variety of private and public sector applications including mediating in a government department setting, court mandated cases, corporate or business disputes, community issues and interpersonal conflict. It includes detailed coverage of mediation theory and practice, with a focus on skills and applications. This program ......
 

This program prepares individuals in government organizations and agencies to enhance their understanding of conflict in a government setting, and enhance their competencies in resolving this conflict. Conflict in this context includes workplace conflict (including grievances, harassment, human rights issues, and labour relations), public policy issues involving multiple stakeholders, and contr......
 

This program prepares participants to engage in conflict resolution initiatives in a corporate or Non-Government Organization (NGO) environment. This can be within an organization or among organizations. It focuses upon alternative dispute resolution (ADR) applications to the resolution of commercial, contractual, financial, construction and other disputes leading to litigation. This progr......
 

This program is offered in partnership with the Ottawa Human Resources Professionals Association (OHRPA) and the Human Resources Professionals Association of Ontario (HRPAO). Participants will be able to achieve all nine credits to write the new National knowledge based examination in September and May of each year by taking courses on Saturdays from September to June. A new course is held ......
 

The world of public sector and non-profit managers is rapidly changing. Increasing demands are being placed on managers and their staff in these sectors to adapt to their new environment. The benefits of attending this program include: acquiring value-added skills and core competencies necessary to develop strategic public sector and non-profit marketing strategies, ability to assume more senio......
 

Reverse Selling™, with its breakthrough ideas and concepts, is a contrarian sales approach, based on integrity and common sense,that dispels and diffuses the pressure and tension that is typically associated with a sales person and which is inherent in the buyer/seller interaction. It challenges yet compliments traditional sales thinking to help you achieve better results. It¡¯s the missin......
 

This session focuses on your large Major Accounts, those that bring in most of your revenue and introduces innovative strategies to manage and grow these critical accounts. You can no longer afford to expend energy on account development without a plan or focus. Major account selling typically requires a long sales cycle and a big investment of resources. That¡¯s why today¡¯s successful sales pro......
 

Sales representatives and customers both recognize the benefits of a long-term relationship. Trust-based relationships contribute to the bottom line when long-term customers make referrals to other customers. It has been said that one customer will mention a bad experience to 10 people, and they will repeat it to another 10, and so on. Effective sales negotiators place equal value on results an......
 

Closing the sale starts at the beginning of the sales cycle. Master proven sales closing principles rather than attempting to memorize a series of tricks, maneuvers, scripted phrases, or canned responses. Success in selling is far more a function of understanding its science and strategy than of mastering secrets, scripts, or manipulative closing techniques. Participants will learn how to ident......
 

During this session, students will create a plan to take a sales call from the first handshake to the proposal stage. They will learn the four essential selling skills: questioning, listening, verifying, and explaining. By learning how to develop the right questions and listening effectively to the answers, participants will be better able to create win-win solutions geared towards a totally cl......
 

Cold calling is one of the most common methods of prospecting for new customers. Sales professionals invariably say it is one of the toughest parts of their job. During this session, we create a cold call script that works, while we look at cold calling as a learning opportunity to develop several key selling skills. Participants will learn to project confidence, acquire strategies to get past ......
 

Competition in today¡¯s marketplace is raising the bar ever higher. People are increasingly ranked by their ability to deal with others effectively. You may have the best product or service in your industry, but unless you present yourself well and create valuable relationships, your message will not get across and success will elude you. Buyers today are looking for a trusted relationship w......
 

Selling well in today¡¯s economy, where your clients are constantly bombarded with multiple sales messages, is a challenge. Selling well is both an art and a science. It is knowing when to call, what to say, and how to say it. It is knowing what questions to ask, and when.Those who learn the skills and practise them will greatly improve their sales results.The Sales Specialist Certificate progra......
 

This practical workshop is designed to help you write more effectively in today¡¯s multimedia world. You will learn the importance of understanding your target audience, then appealing to its specific needs and wants, through an integrated messaging approach across a broad spectrum of media. PROGRAM CONTENT Introduction The role of words Developing Effective Wri......
 

Marketing¡¯s role is frequently seen as reactive and tactical ¨C more concerned with the delivery of T-shirts than with value. However, marketing has to deliver real ROI to the company; that is, real sales with real margin dollars. One of the ways it can do this is through the development of integrated communications campaigns. Strategic marketing can devise integrated communications campaigns th......
 

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