Sprott School of Business
Ottawa, Ontario, Canada
http://sprott.carleton.ca/

IT Service Support

The management of key IT processes crucial to supporting business operations on an ongoing basis. Coverage of IT Service Management (ITSM) best practices including service desk management, incident management, problem management, change management, release management, and configuration management....
 

Marketing in technology-intensive environments, with focus on business buying processes. Buyer behaviour, competitive and environmental analysis, planning and implementation of product and service innovations, targeting and positioning in the early stages of introduction, management through the growth stages, tracking success and contingency planning....
 

Adoption and implementation of technology driven products and processes for enhanced services. Technology forecasting and scanning; transfer of technologies including technology sourcing, technology pricing, transfer modes, and success factors; selection of appropriate technology, its vendor and consultant; risk management; and managing change....
 

Transformation of knowledge and ideas into products, processes and services. Development/innovation process models, successful and efficient integrated product/process/service development, cross functional teams, quality function deployment, lead-user approach, open innovations paradigm, disruptive innovations, and intellectual property management....
 

Defining quality, quality improvement, six sigma, lean enterprise, benchmarking, and control charts; quality audits, ISO 9000, ISO 20000 and the progressive excellence program; role of quality assurance in service and product development; Process management and performance excellence....
 

The Technology Management concentration gives students the knowledge to compete in a dynamic global world where technology-infused processes and services are essential to delivering competitive advantage. Advanced technologies provide the platform for the conduct of contemporary business. From design to service delivery, most processes carried out in organizations are supported by the appli......
 

Principles and techniques relating to the development, support, and evaluation of employee performance in organizations. Models of individual and organizational performance; identifying high performing employees; methods of measuring performance; employee development and incentive systems....
 

Factors affecting team performance. Team development, the impact of team size, team processes, organizational practices that support teams, potential team interventions and the unique challenges faced by virtual teams....
 

The role of power and influence in organizations. Sources of power, the effectiveness of various influence tactics, the implications of powerlessness, types of empowerment, organizational politics and fostering constructive versus destructive political behaviour in organizations....
 

Conflict, negotiation and bargaining. The process of bargaining, conflict handling and how to analyze, plan and implement successful negotiations. Management and labour objectives and strategies that lead to conflict....
 

Over the past decade, the corporate environment and nature of work itself have undergone monumental change. With escalating pressures on organizations to be innovative, efficient, and accountable, competencies in leadership and change management are increasingly in demand. The objective of the management and change concentration is to provide students with the theoretical and practical skill se......
 

Organizational, strategic and operational aspects of managing Supply Chain from domestic and international perspectives. Outsourcing strategies, supplier relationship and information sharing, supplier networks, contracting and procurement management, logistic integration, role of information technology, and supply chain performance and metrics....
 

Issues arising from diversity within organizations including the challenges confronting organizations operating in multicultural settings. The implications of cultural differences for motivation, communication, conflict and leadership. Identification of practices that facilitate the effective management of diversity....
 

Knowledge as a resource; methodologies for managing ongoing and future knowledge needs in businesses. As required knowledge is dispersed and developed all throughout the globe, international dimensions of knowledge management....
 

Compares regional and global business expansion strategies and how global interdependence and regional trade groups affect international investment and marketing strategies. Considers the environmental and political factors which influence policy within and between trade blocs and how businesses participate in these processes....
 

Projects in emerging economies often involve partnerships between businesses, local governments and foreign donors. Emerging forms of cooperation which address issues of poverty, infrastructure and education. The role of international firms in the process of economic transition....
 

Examines various models for understanding the factors which influence buyer decisions in different markets. Product adaptation, distribution networks, promotion practices, cross-border pricing strategy and regulatory and other limitations are discussed. The macro and micro effects of culture provide a connecting theme....
 

Over the years there has been one constant in the changing business world - the increasing importance of international economic activity. Recent shifts in global manufacturing and trade patterns have affected most businesses in Canada. Whether big or small, a business will normally have suppliers, allies and competitors with foreign roots and global aspirations. The International Busines......
 

Integrates and applies all the accounting and finance concentration coursework. Critical thinking is stressed via the case study approach. Focuses on complex problems and allows students to gain a deeper understanding of the salient issues discussed within the financial management concentration....
 

Issues encountered by the multinational financial manager in making financing and investment decisions within a global context. Foreign exchange markets, parity conditions, currency quotation methods, management of foreign exchange/political risk and international capital budgeting....
 

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