Training School:
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Total 66 program(s)/course(s) available.
Working in a Multi-National Environment Workshop Working effectively with others is a key management role. But why, when working with multi-national teams, do we encounter so many problems? Why do some nationalities work well unsupervised, while others never deliver on time?
This practical seminar looks at the different nationalities, their personality, culture and working practices. It will provide you with a valuable insight that will en......
Winning Techniques for Telephone SalesTo be the best in a sales environment is not easy. Often, wrong advice, no matter how well meaning, actually sets you up for failure. You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls.
This course will help you to develop a positive outlook that will work with the techniques taught. It will show how to handle all sales calls using a proven pr......
Walkthroughs and InspectionsThe technique of inspecting documents in formally convened meetings was devised by Michael Fagan of IBM in the early 1970s, and was fully described in the IBM Systems Journal (Vol 15, No 3, 1976). It is now an established component of quality processes that aim to meet the latest British and International Quality standards. It is almost axiomatic that defects are easier and cheaper to correct i......
Translating Strategy into Action WorkshopThis workshop addresses the seemingly difficult task of translating various organisational strategies into measurable outcomes. With e-business driving the speed of change, speed of implementation of strategic requirements is the latest management challenge.
Who should attend:
This course is aimed at:
Directors, Business Managers
Senior staff responsible for operating/business pla......
Training Needs AnalysisThis one-day course will teach you how to prepare the training needs analysis document using a number of techniques for identifying and describing what is required. By understanding what people are trying to achieve and by measuring the gap between current and planned achievements, we can determine the training that will provide the greatest benefit to the organisation.
The course is particu......
Training for New Trainers WorkshopMost training consists not in sending people away on courses but in teaching on-the-job or through internal training. Since this is the main method of passing on new techniques, or old wisdom, it is important that it is done well.
This course aims to assist those responsible for such training to do their job better. Our instructors have been trainers and training managers and have influenced......
Tools and Techniques for Specifying SystemsAccurate definition of system requirements is essential, particularly where the person specifying will not build the solution. The variety of techniques on offer can lead to misuse and inconsistent application. This course describes a set of tried and tested techniques that will enhance the quality of specifications.
The subject matter will convey benefits to the organisation through accurat......
Time Management WorkshopMost of us feel that there are just too few hours in the day and wish that we could get on top of the paperwork and have a clean start in the morning. The incentive is there, but somehow it never seems to work out the way we hope.
Whatever plans we make seem always to be confounded by interruptions, by changes to priorities and the sheer difficulty of getting started. By rushing from task to......
Team Working SkillsEffective teamwork is a prerequisite for success in most fields of human endeavour. For teams to thrive, effective leadership, both formal and informal, must be in place.
This course shows you how to work effectively as a team member, and how to take the leadership role when that is required.
Who should attend:
Team Working Skills is aimed at those people who are new to working in a ......
System Modelling TechniquesThis course prepares candidates to sit the examination for the Certificate in System Modelling Techniques.
The certificate is primarily concerned with modelling systems from a variety of perspectives. It requires candidates to construct four main types of model reflecting these individual perspectives and to describe the interactions between them. The syllabus is constructed so that the exam......
Systems Investigation and Analysis WorkshopHow many developments fail because analysis did not reveal the true needs, or the development team solved the wrong problem? How often do users find that the system is not what they expected? Why do projects go wrong? No matter what development approach or technologies an organisation employs, without effective analysis the solution will not be the optimum. To achieve effective but timely analy......
Supervisory Skills for First Time Supervisors WorkshopMoving from being one of the team to the first rung of the management ladder is exciting, but often daunting. To ensure that supervisors are successful in this new role it is essential that they have the correct skills and knowledge in order to avoid disastrous consequences.
Whilst leadership requires new interpersonal skills, supervision requires an understanding of the processes and rules ......
Strategic Thinking and Creativity WorkshopOrganisations thrive when the business strategy is in place, agreed, communicated to the stakeholders and players, and fully understood and supported by all those involved in making it work.
This workshop will teach attendees the techniques, the processes, and the skills that will enable effective strategic thinking to be achieved.
It will show how to avoid three key problems in the devel......
Risk ManagementThe project without risk is a myth. All projects are at risk no matter how large or small they may be. Every project manager knows this but all too often risk management is not taken seriously or, worse, not conducted at all. Risk management is a process; a process that involves not only the project manager but everyone who may create or alleviate the risk. Application of the process will not s......
Successful Telephone TechniquesSome days it can be really difficult to maintain a positive outlook. Everyone you phone seems to have got out of the wrong side of the bed and is especially difficult, or perhaps is just uninterested in what you are offering no matter how hard you try.
You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls.
This course will help you to develop ......
Strategic Management Processes and Creativity WorkshopThe ability to formulate and implement strategy is a key skill and one that directly influences the long-term success of the organisation.
This seminar introduces and provides practice in a range of management tools and techniques. These, together with an up-to-date framework model, enable participants to turn strategy into action and to deliver measurable benefits for the organisation.
R......
Requirements EngineeringThis course prepares candidates to sit the examination for the Certificate in Requirements Engineering.
This certificate is concerned with the Requirements Engineering approach to requirements definition. Its focus is on using a systematic approach to eliciting, analysing, validating, documenting and managing requirements.
Candidates are required to be able to understand and explain the R......
Recruitment and Selection WorkshopThe right team is a powerful tool. The combination of the right people, in the right place, at the right time and with the right attitude leads to greater effectiveness and efficiency for the team and for the organisation.
But this does not just happen by itself. The supervisor needs to know exactly what criteria to apply when recruiting and be able to execute appropriate and consistent sele......
Project Initiation WorkshopMany projects fail simply because the process of project initiation is done badly or not done at all.
No matter what approach or technologies an organisation employs, without an understanding of and consensus for what must be achieved it is an impossible task to deliver anything more than a wish list of features.
Effective project initiation overcomes this problem by focussing on the scop......
Problem Analysis and Problem SolvingThe problem with problem solving is the diversity of problems that need to be addressed. Every day, management and staff in an organisation wrestle with one or a number of problem situations. The solutions to these problems can have impacts ranging from hardly noticeable to having significant consequences for the employees and organisation as a whole. Many problems could be solved at a stroke, ......
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