Training School:
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Total 66 program(s)/course(s) available.
Graphical User Interface Design Many organisations early experiences with building graphical user interfaces were less than satisfactory. Users did not receive the expected benefits, and IT departments were caught out by the complexities of delivering such applications. Graphical interfaces are not just character-mapped screens with a few menus and buttons. The design process is wholly different and requires a fundament......
Graduate InductionTraining new starters can be an onerous task. Our programmes are developed to suit your exact requirements. We tailor the content and materials to fit your organisations needs and expect to include sessions presented by your management and staff, and possibly external specialist training companies.
We work with you to develop a proposal for an integrated programme. This will be deliver......
Effective Sales TechniquesAre salespeople really born? Perhaps some are, but we can all learn how to be more effective through the techniques and approaches covered in this course.
This fast moving interactive programme will provide delegates with the tools to improve sales, build relationships quickly with new customers and maintain long-term relationships.
Who should attend:
This course is aimed at all staf......
Dynamic ModellingIT practitioners are familiar with the use of modelling in system development. An entity-relationship diagram formalises how a systems data may be structured; a UML class diagram similarly describes the interfaces and relationships between collaborating objects. Both of these types of model are static: they focus on a systems structure rather than its behaviour over time.
Dynamic......
Downsizing the Organisation WorkshopThis practical seminar is intended for those considering downsizing or rightsizing the organisation. It is also of use for those wishing to understand the process involved, from strategy to creating empowered self-managing teams. The seminar will cover all the process and steps to create the flat organisation, using case study examples. For many organisations the current economic environment is......
Designing a PresentationThis one-day course will show you how to design a presentation that when delivered will make the audience sit up and take notice.
This course is not about delivery, which to be successful is largely dependent on the quality of the material. You will learn about the process of designing your presentation so that is has a proper start and end, and lots of meaningful and memorable content in-be......
Describing Business ProcessesThe concept of a business process is simple, but what it does and why it does it may be difficult to understand and explain. Given the task of describing processes it is likely that every member of the team will have a different approach and produce documents varying in content and style.
This tutorial brings rigour to the process of describing a business process. It addresses the needs of p......
Defence Command and Army Data Model WorkshopWith the introduction of many disparate but interdependent computer systems throughout the Defence community, interoperability becomes critical. Computer systems must be able to share and/or exchange data as necessary in response to evolving operational needs. The pressure for such interoperability - across the wider Defence community, across all Sectors, and through into NATO - continues to in......
Data ModellingGood information is critical to an organisations success, but businesses change and information needs change with them. In order to cope with this data must be recorded both completely and flexibly. Data is the cornerstone of application developments and a full understanding of the data that the business creates, records and uses is crucial. The problem that developers face is to understa......
Data Management in Plain EnglishEvery organisation needs to understand and manage its information and data as a valuable corporate asset. Every organisation has three key resources - people, assets and information. Yet all too often the management of data and information is the Cinderella of the organisation and scant attention is paid to this key area.
Where projects are allowed to develop databases without reference to c......
Customer Service SkillsBusiness thrives when the culture is customer oriented. When this culture also applies to the internal customers of the business, support and management processes are accomplished effectively and with less stress for the customer, the team and the individual.
This course examines the role of customer service and helps people and organisation to develop in two distinct ways. Firstly by enhanc......
Customer Focused Telephone SkillsBusiness thrives when the culture is customer oriented. When this culture and the right skills are focused specifically for use on the telephone the results are often amazing.
This course examines the role of customer focus and helps people and organisations to develop in two distinct ways. Firstly by enhancing the skills of the individual and secondly by promoting and encouraging a more pro......
Creativity WorkshopIt seems every new management book requires managers and employees to be more creative. Creativity itself is becoming a key management tool. Yet 90% or more of the population are neither innovative nor creative.
This workshop will give you the necessary knowledge to change - no tricks, no silly gimmicks, just a series of practical processes that, once applied, will allow you to apply the cre......
Creating High Performing TeamsIn a tight economy with requirements to achieve the same work with less staff, organisations need to increase productivity and output. Successful organisations recognise that high performance teams provide such improvements whilst still operating within the constraints set by the management of the organisation.
This course will show you how to raise the measurable performance of your teams t......
Corporate Data ModellingAny organisation wishing to manage its data as a corporate asset will consider, and possibly initiate, the development of a corporate data model as part of its data administration initiative.
Traditionally, the size and complexity of a corporate data model has reflected the size and complexity of the organisation. This very size and complexity have made it extremely difficult to develop a co......
Coaching for Team Leaders WorkshopWith the current trend towards self-managed teams the role of the team leader is changing from an operational one to a more facilitative, coaching role.
Traditionally teams looked to their team leader to provide answers, decisions and solutions for them. With the increase in empowerment, individuals in teams are now being encouraged to take more personal responsibility.
In order for these......
Capturing User Requirements WorkshopApplications are successful when they address agreed requirements, but experience indicates that this is one of the least well-conducted aspects of developments. All too often requirements are incomplete or ambiguous, or miss essential quantification. Such failings lead to higher costs and to delayed or failed implementations.
Planning and executing a requirements capture exercise is difficu......
Business WritingWe all recognise well-written business communications, but their creation is not a matter of chance. The author must understand the purpose of the communication and the intended audience. They must consider how best to structure and express the content for maximum readability and comprehension.
Good writing communicates. It is easy to read quickly, precise in its use of language, concise in ......
Business Analysis Workshop (Diploma)This workshop is designed to help candidates prepare for the Business Analysis oral examination. You will have the opportunity to discuss with one of the ISEB oral examiners how to approach the examination and what the examiners will be looking for when you take the examination.
Who should attend:
This workshop is intended for potential oral examination candidates.
Prerequisites:
......
Business Analysis EssentialsThis course prepares candidates to sit the examination for the Certificate in Business Analysis Essentials.
This certificate is concerned with some of the fundamental aspects of business analysis. Its focus is on using an holistic approach to the investigation and improvement of business situations with a view to developing effective, feasible business solutions.
There are two key element......
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