Steria Learning Services
London, Manchester, Poole, United Kingdom
http://www.salesxcellence.co.uk/

Change Management

Traditionally, business projects had a specified start, a clearly defined middle and a defined end. Based on a management by objectives approach, project managers knew what had to be done and the team had a very clear objective. It is not clear when this model altered but we now live in a world that seems to change at an intense rate. Businesses need to be able to react not just to local compet......
 

Managing Successful Programmes (MSP) has three levels of qualification. The first two are suitable for those involved in programme management or new to the role of a programme manager. The MSP Advanced Practitioner qualification is intended for practicing programme managers who can demonstrate an excellent understanding in the principles and theory of the MSP manual supported by practical ap......
 

Programme Management is a management tool for bringing together people, activities and information in order to achieve significant change in an organisation. The Office of Government Commerce (OGC) has developed a best practice guide on programme management called Managing Successful Programmes (MSP). Steria’s MSP Foundation and Practitioners course conforms to the syllabus set down by AP......
 

The pressure to dramatically improve business performance and effectiveness has never been greater. Success comes from knowing how to turn your organisation’s business vision into reality, through a carefully designed and integrated programme of projects. On completion of the three core Modules you will understand how to apply systems thinking and utilise practical tools and techniques for......
 

Within our client base, the popularity of the Programme & Project Support Office has been growing for a number of years. This is not surprising; given the array of benefits a well founded PPSO can give to an organisation. With a growing appreciation of the need to manage increasingly larger programmes and numbers of projects, the role of the Project and Programme Support Office team has itse......
 

Within our client base, the popularity of the Programme & Project Support Office has been growing rapidly for a number of years. This is not surprising; given the array of benefits the PPSO can bring to organisations carrying out multiple projects and/or programmes. With a growing appreciation of the need to manage increasingly larger programmes and numbers of projects, the role of the Proje......
 

This highly interactive, 2-day course will provide individuals with coaching and practice questions in order to prepare themselves for the specific requirements of the Project Management Professional® certification exam. Learning Objectives By the end of the course, delegates will have: Established how the 5 process groups and professional responsibility requirements form the framework f......
 

This 5-day certification course takes participants through the phases of a project, using the PMI®’s process groups and integration framework. It is suitable for anyone who requires a working knowledge of the PMI’s approach to project management and is considering professional project management certification. This highly interactive course will provide individuals with coaching and p......
 

This highly interactive, 2-day course will provide individuals with coaching and practice questions in order to prepare themselves for the specific requirements of the Certified Associate in Project Management (CAPMâ„? exam. Learning Objectives By the end of the course, delegates will have: Established how the 5 process groups and professional responsibility requirements form the framewor......
 

This 4-day certification course takes participants through the phases of a project, using the PMI®’s process groups and integration framework. It is suitable for anyone who requires a working knowledge of the PMI’s approach to project management and is considering an Associate in Project Management certification. This highly interactive course will provide individuals with coaching an......
 

To provide an understanding of project management principles, practices and terminology for senior management, project managers and team members working in projects using a PRINCE2â„? project management framework. This is a two-day event and there are no prerequisites. Course Syllabus Introduction and Objectives The course manager explains the course administration and objectives. Attend......
 

The APMP is an internationally respected project management qualification designed to provide proof of an individual’s knowledge and understanding of project management principles and techniques. The APMP is a baseline foundation level qualification for those working in project management as specialists who need to understand project management in order to achieve efficiency and effecti......
 

Topics covered include: examination tips advice and guidance on answering questions from recent examination papers key points for each Service Management process in order to aid revision familiarity with the examination ’case study’. ...
 

Topics covered include: Configuration Management - basic concepts and terminology; configuration breakdown and relationships; building, implementing and managing a configuration management database (CMDB); using a CMDB to manage incidents, problems and changes Change Management - problem/change lifecycle; role of the Change Manager and the Change Advisory Board; normal and urgent change pr......
 

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach. Objectives The course enables delegates to unde......
 

The Project Initiation Document is one of the key elements of a successful project. It defines the environment that the project will be managed under and establishes the contract between the Project Sponsor and Project Manager. The experience gained by Steria helping many clients has identified that many PID’s are poorly defined leading to significant problems and in some cases failure ......
 

As organisations more and more judge project success by the delivery of benefits, it is essential that project managers have a good grounding in the financial aspects of managing projects. Who will benefit? This one day course is specifically aimed at those individuals that currently have, or will have, control of project finance and have to monitor, control, forecast and report on the curr......
 

This course is specially designed for Project Managers who hold a PRINCE2â„?Practitioners Certificate and are working towards the ISEB Certificate in Project Management for Information Systems examination. This covers the "Managing people and other resources" ISEB syllabus elements. It is expected that candidates will also attend the Steria PRINCE2â„?Planning and Control techniques m......
 

This course is specially designed for Project Managers who hold a PRINCE2â„?Practitioners Certificate and are working towards the ISEB Certificate in Project Management for Information Systems examination. Who will benefit? The course is for candidates who hold a current PRINCE2â„?Registered Practitioners certificate and are working towards the achievement of the ISEB Professional Information......
 

This two-day modular course will enable you to understand clearly the nature of multiple projects, the challenges faced, how a structured programme and project management approach addresses these challenges and the techniques available to you to manage a portfolio of projects effectively. Who will benefit? Those who have to manage a number of projects for a single client; particularly proje......
 

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