Symmons Madge Associates Ltd.
Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom
http://www.symmonsmadge.co.uk/

Influencing & Negotiating Skills

This extremely practical course will introduce participants to a range of well established tools and techniques used in influencing and negotiation situations. Aims and Objectives: On completion of this course, delegates will be able to: Prepare for a negotiation situation Conduct effective negotiations Achieve a win win outcome when dealing with others Identify their own power ba......
 

Many organisations regularly use facilitated decision making in a range of business areas, including project development, where Facilitation skills are becoming a required core competency for Project Managers. The trend towards partnership working within supply chains and involving stakeholders in decision making adds further emphasis to the need for people skilled in leading mixed groups to el......
 

Learn how to spend less time at meetings and more time being productive! Understanding communication and appropriate adult behaviour are keys to minimising the amount of unproductive time spent at meetings. Learning outcomes: Delegates will know the different roles & responsibilities of people who attend meetings Delegates will know how to deal with difficult situations in a meeting A......
 

Managers, supervisors and employees are asked to write various reports including project reports, staff reports, evaluation and feasibility reports. These different reports ask the writer to demonstrate various skills including organisation of data and information, and expression for a variety of audiences. This programme is designed to enable participants to communicate clearly, concisely and ......
 

Stress is a requirement for being human; we need it to survive. Humans developed stress hormones as a way of surviving with the sabre-toothed tigers! It allows us very quickly to flood our bodies with hormones such as adrenaline and cortisol and make those snap decisions - ’Fight’ / ’Flight’ / ’Freeze’ / ’Fright’ or ’Faint’ responses. Stress......
 

Many organisations use some form of employee appraisal, but few employers and even fewer employees get any real and lasting benefit from the process. A recent survey found that over 90% of the organisations questioned, confirmed they used appraisals - but more detailed investigation revealed less than 10% felt they benefited from the activity. There are many reasons why appraisals fail to del......
 

The course is designed for senior/line managers and outlines procedures and best practice for the cost effective use of e-mail, the Internet and ICT in general business management. Course Outline: · How do you work now? The direct and indirect cost of the paper mountain E-mail and Internet management Paperless meetings with a live demonstration One filing cabinet only in the company......
 

The developing creativity course is specifically designed to teach participants how to access and utilise their own innate creativity. Over the day, different methods and techniques for tapping into creativity form a practical toolkit for use in everyday business and problem solving. Objectives 1 To experience first-hand a range of powerful techniques for accessing creativity Creative br......
 

Do you find yourself always doing things that other people want you to do? Do you find it difficult to stand up for yourself in meetings? Do you wish that you could be more effective about getting your point of view across? If you do, then you need to develop your assertive skills to enable you to communicate in a clear and rational manner which will enable you to be more effective both profess......
 

When you take the minutes for a meeting . . . Are the minutes a complete record? Do those attending know what they are supposed to do at the end of the meeting? Do they read as a series of action points? Are they a succinct reflection of what was said at the meeting? If the answer to any of these questions is ’no’, then this course will improve the impact of meetings you at......
 

This course provides an introduction to quality management systems and their implementation. It provides best practice relating to quality tools and techniques and continuous improvement monitoring, and examines the implications of implementing an effective ISO9001:2000 quality management system. Course Outline: History of Quality Management Systems Background to ISO9001:2000 Process ......
 

This refresher course provides up-to-date internal audit tools and techniques for organisations wishing to effectively maintain their quality management systems. Course Outline Background to ISO9001:2000 Policy, Objectives, Targets & Management Programmes Implementing & Controlling the Quality Management System Quality Auditing & Best Practice Audit Role Plays Report Preparation......
 

Based on the requirements of the current version of ISO 9001:2000 this course introduces the delegates to basic Quality Management Systems. This course can also be held "in house" which then gives the opportunity to relate the course content to the organisations existing systems. Course Objective: The objective of this course is to: provide delegates with a basic understan......
 

In any organisation the interaction between people is critical to the success of the business. This programme allows attendees to learn how groups and teams develop and understand why some are more successful than others. Learning outcomes: To know Tuckman’s group development model To know how individuals behavioural traits affect their interaction with others Aims & Objectives: ......
 

Do you have staff whose level of written English is a barrier to their professional development? They may be non-native speakers who are not producing accurate and coherent emails, letters and reports or native speakers who need to develop confidence in their basic grammar to meet the high level of formal English required for client reports. The Report Writing Course will be individually de......
 

Key Skills to Get Your Message Across Most people are not born communicators. However, the ability to communicate with individuals and groups, both large and small, forms an increasingly significant aspect of conducting business and of everyday life. This programme will give delegates an opportunity to learn and practise key verbal and visual communication skills. Learning outcomes: Dele......
 

Within our lives we only have a finite amount of time in which to do all the things we want to do - so this programme is designed to ensure you get the most out of every day! Course Objectives: By the end of the programme delegates will be able to: Describe how events control can lead to high personal self-esteem Explain why managing their time is critical to their success both at wor......
 

Effective leadership is critical to the success of any organisation. This course is an introduction to some of the key skills and practical theories in leadership, which will allow delegates to explore the requirements of the role in a business environment. Learning outcomes: To know the Situational Leadership model To know the difference between coaching and training Aims & Objectives:......
 

Making an employment appointment can be tricky, and this is especially true in turbulent times. How can you be sure that you are selecting the right person for the job? Using selection interview knowledge, skills and techniques enhances the likelihood of better selection decision-making. This workshop provides a working knowledge of these skills and techniques within two structured interview fr......
 

To assist all staff maintain a professional approach in successfully dealing with a range of complaints from service users, their families and other parties. This course will involve some group working in a workshop situation. It is designed mainly for owners; managers and senior staff but will be of value to anyone who comes into contact with members of the public and service users Cours......
 

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