Symmons Madge Associates Ltd.
Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom
http://www.symmonsmadge.co.uk/

Counselling Skills

Course Outline: Benefits of counselling skills within an organisation and at an individual level The distinction between counselling skills from normal HR management skills How to be an effective counsellor and use counselling skills effectively Demonstrate effective counselling skills appropriate to the workplace and colleagues Improving self perception in order to execute counselling......
 

To understand the value of building long term relationships with clients to the business Learning outcomes: How to interact with clients and colleagues more effectively Know the fundamentals of Transactional Analysis and how to use these skills in the workplace Course Outline: Clients are critical to the success of the organisation Understanding who are our clients Knowing what th......
 

To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu......
 

The management of highway networks often necessitates the implementation of temporary traffic management measures to facilitate maintenance activities, temporary closures or incident management. It is important to plan all works to optimise safety, use of road space and work efficiency whilst minimising congestion, delay and inconvenience. Health and Safety legislation requires all employ......
 

Course Outline: 1. The need for Highway Drainage. Introduction & definitions Effects of water on the highway Legal aspects of drainage 2. Surface Water Drainage Categories of drainage Positive and non-positive systems Layout of drainage systems Road gully location and spacing Elements of hydraulic design: Run-off, pipe capacity-gradient and flow 3. Controlling Pollution ......
 

The roles of the Highway Engineers, Supervisors and Inspectors are central to the effective management of the highway network. It is important that all concerned with the design and management of the network have a full understanding of wider road safety, community responsibility and other issues. Aims and Objectives: This course is designed to address the situation where highway personnel ......
 

Measurement of earthworks in civil engineering always appears to be seen as something of a "black art." This course addresses matters regarding the classification and measurement of earthworks materials under the Highways Method of Measurement. Course Objectives: To provide course delegates with an understanding of the mechanics of earthworks classification and measurement using......
 

Growth in traffic & its attendant problems throughout the UK has brought increasingly widespread recognition of the importance of highway maintenance, and the high value placed on it both by users and the wider community. There is also an increasing understanding of the serious consequences of failure to invest adequately and effectively in maintaining the local highway network, in particular t......
 

This one-day course on Highway Law addresses the Statutory Duty of Care placed on Highway Authorities, as well as detailing powers available to them under the Highways Act 1980. Emphasis is given to the need for regular Inspection, efficient record keeping, and accident investigation to enable a robust defence against Public Liability claims. Aims and Objectives: To present and discuss the......
 

The increasing frequency of flooding and a growing awareness of the effects of climate change are drivers towards a greater recognition of the importance of effective surface water drainage systems. Aims and Objectives: To raise awareness of the importance of effective design and ongoing maintenance surface water systems To emphasize the significance controlling pollution and containing s......
 

Regular maintenance of the structural integrity, skid resistance and weather proofing of flexible pavements is vital, not only in terms of user safety, comfort and convenience, but significantly that the capital asset is protected. Aims and Objectives: To describe the legal duty, physical and economic challenges to maintaining all weather pavement surfaces To increase knowledge and under......
 

Climate change and increased frequency of flooding are drivers of public awareness of the significance of surface water drainage and the need for greater protection of property and life. This two-day course gives guidance on current design standards & practice concerning highway drainage and the methods for attenuation of storm flows. Aims and Objectives: To raise awareness of the importa......
 

The Manual of Contract Documents for Highway Works is used for the preparation of the majority of UK highway construction and maintenance schemes (both on Trunk roads including Motorways and roads which are the responsibility of Local Authorities). It consists of Volumes 0 to 6 inclusive. The Employer’s technical requirements are set out in accordance with Volumes 1 and 2, the Specificatio......
 

Course Objectives: To introduce both the key features of diabetes, and aspects of supporting people with diabetes. Course Outline: What is diabetes Types of diabetes Symptoms of diabetes Causes of diabetes Treatments for diabetes Living with diabetes Complications of diabetes Food and drink...
 

To enable and empower delegates with the knowledge and skills to manage health and safety in a care. The course has been devised so that delegate would benefit from attending either the morning session, the afternoon session or both depending on their needs.. The emphasis is on practical skills and techniques which actually work in a care setting, backed up with good practice and theory. Cour......
 

There is much emphasis these days on the care of people with dementia. Yet many people do not understand what dementia is and how it can affect those diagnosed with it. Dementia can be managed to enable people to have the best quality of life and the first step in the process of managing dementia is to understand the condition. This course aims to enable and empower delegates with the knowledge......
 

Control of infection is a vital task in any care setting. The aims of this course are to enable and empower delegates with the knowledge and skills to manage infection control processes and procedures in a care setting. The emphasis is on practical skills and techniques which actually work in a care setting, backed up with good practice and theory. Course Outline: Legislation What is infe......
 

Care Planning is about meeting needs, this is the single most important aspect of the running of any care setting. This course aims to enable and empower delegates with the knowledge and skills to assess needs, devise care plans and manage risk in a care setting. The course has been devised so that delegate would benefit from attending the care planning module, the risk assessment module or bot......
 

Most people die in a care setting, and have the right to expect the staff team to have the knowledge and skills to deal with ageing, death and bereavement appropriately. This course aims to enable and empower delegates with the knowledge and skills to do this. The course has been devised so that delegate would benefit from attending the ageing and death module, the bereavement module or both. T......
 

The aim of this course is to provide a working knowledge of the Noise at Work Regulations 2005 and how they affect the management of occupational health and safety. Course Objectives: On successful completion of the course, delegates will be able to: - Identify the noise hazards associated with their work activities. Understand the risks associated with noise. Know what the law requ......
 

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