Synergy-Global Knowledge
Alexandria, Cairo, Egypt
http://www.globalknowledge-eg.com/

BCM50 Release 3.0 and BCM200/400 Release 4.0 Boot Camp

BCM50 Release 3.0 and BCM200/400 Release 4.0Boot Camp(6076C)is for customer service representatives and personnel responsible for the installation, configuration, operation, and support of BCM50 Release 3.0 and BCM200/400 Release 4.0 systems. This 5 day course includes information from courses 6045C and 6046C. This course is taught at the BCM50 Release 3.0 level and the BCM200/400 Release 4......
 

This hands-on course will guide you through supervisor, administration and management tasks using Nortel Contact Center Manager with easy to understand descriptions and helpful tips. Information for contact center personnel responsible for managing system reports and displays is included. ...
 

This course will guide you through installation and configuration of the Contact Center Manager Server (CCM Server) and the Contact Center Administration Manager (CCMA). This course also covers the implementation of the License Manager, Server Utility, user workstation software, CallPilot voice services support, Standby Server, and upgrades. You will learn about basic maintenance tasks includin......
 

This course is designed for experienced design and support specialists with solid knowledge and field experience in voice, data, and Voice over IP (VoIP) technologies. These specialists require the specific knowledge and skills to design and support complex VoIP solutions in Wide Area Network (WAN) and Local Area Network (LAN) environments. IMPORTANT This course is designed to help particip......
 

This training course is designed to lead the student through a typical CallPilot Release 4.0 system installation, teaching each step in the installation and configuration process. CallPilot Release 3.0 software is installed on the CallPilot server and the CallPilot Release 2.5 Unified Messaging client is installed for desktop messaging and My CallPilot functions. Classroom conditions are design......
 

This course is designed for personnel responsible for system configuration, security management, system management, station administration, performance management, or fault management using Nortel Communication Server 1000 Telephony Manager. Important: This course requires a basic understanding of Windows operating systems and LAN/WAN internetworking technologies. An excellent starting point......
 

Unified Communications bridges the gap between telephony and computing to deliver real-time voice, messaging, and conferencing to the desktop environment. Office Communications Server (OCS) is the centerpiece of Microsoft’s Unified Communications strategy. OCS brings together e-mail, instant messaging, and conferencing with both voice and video. In this course, you will gain hands-on exper......
 

This ILT course focuses on how to troubleshoot the Cisco PGW solution with the PGW operating in Call Control mode. Attendees should have a good understanding of the technologies stated in the prerequisites. The attendees will spend their time in theory/lab sessions learning various Cisco and generic commands and tools e.g. Show and Debug on IOS devices, PGW/HSI mml and Solaris CLI commands, ......
 

The Cisco PGW2200 Advanced (PGWA) course follows on from our popular PGWC course and it drives advanced configuration steps, routing concepts and enhanced dialplan design. The attendees will spend their time in theory and guided lab sessions to build up practical examples. This course provides the knowledge and skills required to design/plan complex PGW2200 routing and dialplans with hands-......
 

This 5-day course, IP Telephony Express (IPTX) v4.0, describes the Cisco Unified CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies and applies them to the Cisco Unified CallManager Express and Cisco Unity Express environment....
 

This 10-day course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have no prior knowledge of the different products combined in this solution: ICM, Call Manager and CVP. This course is based on the 7.0 ICM Release, the CCM 4.1 Release, and CVP 3.1. This is a customized course offering knowledge gained from ICM version 7 product training as well as......
 

This five-day instructor-led course covers the ICM Email Manager option and the ICM Web Collaboration option. As well as covering the features of both options, this course also covers the integration with ICM....
 

This is an advanced five-day course on implementing Cisco Voice Gateways in Enterprise or Service Provider environments. The aim of the course is to provide delegates with information and practice activities to prepare them to install, configure, monitor and troubleshoot Cisco voice gateways and gatekeepers in Enterprise installations, in accordance with the recommendations of Cisco’s Solution ......
 

The Implementing CiscoWorks LMS (CWENT) v3.0 course teaches students how to effectively use the CiscoWorks applications contained in the LMS 3.0-3.01 bundle. The focus is on finding the correct tools within CiscoWorks to document the network, log changes that occur, deploy global changes to devices, monitor network performance, and manage network faults. The labs are designed around students sh......
 

This 5-day course is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements....
 

This course provides learners with the necessary knowledge and skills to install, configure, and maintain a Cisco IP Telephony solution based on Cisco CallManager 5.0, the call routing and signaling component of the Cisco IP Telephony solution....
 

Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. This course includes lab activities in w......
 

Implementing Cisco IOS Unified Communications (IIUC) v 1.0 is a five day instructor led course that focuses on the knowledge and skills needed to implement Cisco VOIP Networks consisting of voice gateways. It also focuses on implementing Cisco Unified Communication 500 Series for Smalls Business, Cisco Unified Communications Manager Express, and Cisco Unity Express in a Cisco Unified Communicat......
 

This two day course is designed to produce competent administrators of the Cisco Unity product. Upon completion of the course, students will be able to perform system set-up; system customisation; add, delete, and modify subscriber; and monitor and maintain the Cisco Unity system....
 

This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, tro......
 

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