Synergy Professional Services FZ-LLC
Dubai, United Arab Emirates
http://www.globalknowledge.ae/

Customer Support Specialist

This course contains practical exercises to reinforce learning. Upon completion of the course, attendees will be prepared to successfully pass HDIs CSS Certification examination. Course attendees will be introduced to the skills and techniques necessary to provide the highest level of customer service and support. In addition, the call center environments processes, procedures, and basic tools ......
 

This course is designed for personnel who engineer Enterprise Voice over IP products and multimedia applications. You will have the opportunity to learn how to maximize tools and resources to configure new systems as well as upgrades on Voice over IP products and multimedia applications. Real–world case studies will use engineering guidelines and include configuration practices for cost–effecti......
 

This hands-on course will guide you through supervisor, administration and management tasks using Nortel Contact Center Manager with easy to understand descriptions and helpful tips. Information for contact center personnel responsible for managing system reports and displays is included. ...
 

This course will guide you through installation and configuration of the Contact Center Manager Server (CCM Server) and the Contact Center Administration Manager (CCMA). This course also covers the implementation of the License Manager, Server Utility, user workstation software, CallPilot voice services support, Standby Server, and upgrades. You will learn about basic maintenance tasks includin......
 

This ILT course focuses on how to troubleshoot the Cisco PGW solution with the PGW operating in Call Control mode. Attendees should have a good understanding of the technologies stated in the prerequisites. The attendees will spend their time in theory/lab sessions learning various Cisco and generic commands and tools e.g. Show and Debug on IOS devices, PGW/HSI mml and Solaris CLI commands, ......
 

The Cisco PGW2200 Advanced (PGWA) course follows on from our popular PGWC course and it drives advanced configuration steps, routing concepts and enhanced dialplan design. The attendees will spend their time in theory and guided lab sessions to build up practical examples. This course provides the knowledge and skills required to design/plan complex PGW2200 routing and dialplans with hands-......
 

This five-day instructor-led course covers the ICM Email Manager option and the ICM Web Collaboration option. As well as covering the features of both options, this course also covers the integration with ICM. ...
 

This 5-day course is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements. ...
 

This course provides learners with the necessary knowledge and skills to install, configure, and maintain a Cisco IP Telephony solution based on Cisco CallManager 5.0, the call routing and signaling component of the Cisco IP Telephony solution. ...
 

Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. This course includes lab activities in w......
 

The aim of this course is to produce competent administrators of the Cisco Unity products. It is the initial class in a two class series, the other being Implementing Cisco Unified Messaging’s IUM, formerly Cisco Unified Communications System Engineer (UCSE). As such it lays a successful foundation for participation in the Engineer course because a student must understand the products’......
 

This four-day course is designed to enable system administrators to perform system setup and system customisation; add, delete and modify subscribers; and monitor and maintain the Cisco Unity system. System engineers will be able to install, upgrade, configure, maintain and troubleshoot new and existing Cisco Unity installations. ...
 

CCIE certification in Voice indicates expert level knowledge of VoIP solutions in the enterprise. Candidates should be able to install, configure and maintain Voice solutions over IP networks. The CCIE Voice track, however, does not certify an understanding of the infrastructure over which VoIP solutions are implemented....
 

This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting. ...
 

Windows XP is a computer operating system. The operating system functions as your computers brain; it tells your computer what to do and how to do it. An operating system is required by every computer in order to enable it to perform basic functions such as receiving input from the keyboard and mouse, sending output to the monitor, accessing files and programs, and controlling data storage devi......
 

This course provides students with the knowledge and skills to use Microsoft Office Word 2007, Microsoft Office Word 2007 is one of the most sophisticated word-processing programs available today. You can use Word to compose and update a wide range of business and personal documents. In addition, Word includes many desktop publishing features that you can use to enhance the appearance of docume......
 

This course provides students with the knowledge and skills to use Microsoft Excel, Microsoft Excel is a spreadsheet program that lets you organize your data into lists and then summarize, compare, and present your data graphically. For example, you can have Excel find the sum, average, or maximum value for sales on a given day; create a graph showing what percentage of sales were in a particul......
 

This course provides students with the knowledge and skills to use Microsoft Office PowerPoint 2003, Microsoft Office PowerPoint 2003 enables you to create and organize slide shows, overhead transparencies, speaker notes, audience handouts, outlines, and more—all in a single presentation file. Whether you want to deliver training, conduct a brainstorming or business-planning session, present a ......
 

The Office Outlook 2007 messaging and collaboration client provides an integrated solution to help you better manage your time and information, connect across boundaries, and remain safer and in control. This comprehensive information and time manager helps you organize and quickly search for the information you need. With Office Outlook 2007, you can share information with coworkers, friends, ......
 

Microsoft Office OneNote 2007, a digital notebook that gives you the flexibility to gather and organize virtually any type of information—from typed text, audio, and video to handwritten notes and drawings, technical graphics, and research from the Web and other applications—all in one place. ...
 

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