System Technology Institute
Camarillo, Seattle, Washington DC, United States
http://www.stitraining.com/

Exceptional Customer Service

At the end of this workshop you’ll be able to: Identify what service means to the customer Build stronger relationships with others Deal with customer’s concerns/problems Include customers in your business�growth Go beyond ‘good�to ‘great� Attract new customers or clients Make working with you a win/win situation Prerequisites For all managers or business owners who want t......
 

At the end of this workshop you’ll be able to answer these questions: What is supervision all about? What’s involved in delegating properly? Would I be able to motivate others? How can I be friendly and be the boss at the same time? What does it mean to be fair to everyone? Prerequisites For employees who may be considering moving up to supervision and want to make an informed d......
 

At the end of this workshop you’ll be able to: Listen with your eyes! Utilize the speech/listening relationship Recognize, then defuse the stages of anger Clarify information to ensure understanding Avoid “trigger�words that stall communication Use questions effectively Apply advocacy and enquiry to get better decisions Prerequisites For anyone who wants to improve their ab......
 

At the end of this workshop you’ll be able to: Identify individuals different working styles Lead, without telling other what to do Handle conflict, especially when the going gets tough Create strong support systems Add an element of fun Make achieving results important Prerequisites For all people involved in team work; especially valuable for mangers, supervisors and project......
 

At the end of this workshop you’ll be able to: Collect performance details Talk about with performance results Discuss performance problems with respect Consider both what employees do and how they work with others Build commitment to change Track results for recognition and further correction Prerequisites For all supervisors, managers or team leaders who are responsible for ......
 

At the end of this workshop you’ll be able to: Identify employees experiencing ‘change�stress Manage transitions AND get great results Acknowledge temporary performance issues Employ strategies to minimize stress and burnout Sell change to obtain ‘buy in� Gain commitment to solving problems Prerequisites This workshop is for managers who are leading others while their organiz......
 

Scrum is an empirical process that reintroduces flexibility, adaptability and productivity into systems development. It cuts through complexity, focusing on building software that meets business needs. It is a process that is superimposed on top of engineering processes, development methodologies and standards. The Rational Unified Process (RUP) occupies a unique position in today’s cat......
 

This course provides participants with an introduction to software economics with emphasis placed on developing software cost estimating skills using popular models such as COCOMO II, PRICE S, SEER and SoftCost. Some of the key questions this seminar is designed to answer include: What is the current state-of-the-art and state-of-the-practice? How do I provide management with improved pred......
 

3 days. This workshop is intended to provide both the novice and experienced manager with enough material to understand and use the basic theories, concepts, tools and techniques of software project management. It is scoped under the assumption that the work will be done by a geographically dispersed team from different organizations (teammates, subcontractors, etc.) It is introductory in the s......
 

3 days. This workshop is intended to provide both the novice and experienced manager with insights into how to use agile methods on large projects. It is scoped under the assumption that the work will be done by self-managed, collaborative teams. It is introductory in the sense that participants need not have a detailed knowledge of agile methods. It shows participants how to create a flexible ......
 

4 days. In our SRM workshop you will learn the best approaches for managing customer’s software requirements throughout the design, development, and maintenance phases of the software life cycle. With an emphasis on reusability and building more robust and less expensive software systems this workshop guides you through the analysis of various examples and case studies. You will acquire pr......
 

3 days. In our SPM course you will analyze and discern the value of procedures, tools, and techniques for planning and managing successful software projects. This course examines the CMM/CMMI process areas of software project planning, tracking and oversight, as well as applicable standards and guidelines (DoDD 5000.1, DoDD 5000.2, DoD Defense Acquisition Guidebook, ISO and IEEE). Awaren......
 

4 days. Our PCM course addresses the integration of processes - Program and Project-level Configuration Management (CM) and Data Management (DM) - with software (SW), hardware (HW), documentation and firmware (FW). You will gain awareness of the ways that policies and procedures, requirements, and interfaces affect integration over the course of a complete Program Life Cycle. The course is ......
 

4 days. The 230 SCM course provides a comprehensive look at Software Configuration Management from Project Day-1 through operation and maintenance phases of a system’s life cycle in compliance with DoD Directive 5000.1, ISO9000, ISO9001,SOX, CMMI, ISO, OMB Memorandum M-05-23, MIL-HDBK-61A and Sarbanes-Oxley Act Section 404. Build the foundation for process improvement through this integral......
 

2 days. In our ACM course, you gain practical, comprehensive guidance in implementing detailed policies & procedures to produce an environment where SCM principles function effectively and efficiently. Course structure facilitates the tailored creation of policies and procedures as well as the related estimation methods and metrics for Software CM, Hardware CM and Documentation CM specific to y......
 

2 days. The BCM course provides a broad look at Software Configuration Management from Project Day-1 through operation and maintenance phases of a systems life cycle in compliance with DoD Directive 5000.1, ISO9000, ISO9001,SOX, CMMI, ISO, OMB Memorandum M-05-23, MIL-HDBK-61A and Sarbanes-Oxley Act Section 404. Build the foundation for process improvement through this integral software developm......
 

This three day course presents a comprehensive overview of the Software CMM, developed by the Software Engineering Institute (SEI). The course material presents practical examples of how to meet CMM requirements, taken from techniques currently used by world class software organizations. Guiding principles are presented for project management, quality assurance, configuration management, corpor......
 

3 days. This workshop provides participants with practical guidance for putting emerging product line, architecture and software reuse concepts to work within their firms. Emphasis is placed upon exploiting operational concepts that have been used successfully within early adopter organizations to reduce risk and maximize benefits as they move on the road to high levels of maturity using the CM......
 

3 days. Our Software Quality Assurance course covers the vital issues and recommended procedures, practices and processes for the implementation of a Software Quality Assurance Program. You will develop awareness of Software Quality Assurance in software development environments and support practices. Emphasis is on adherence to established software development and support processes, software s......
 

4 days. Our SVV course covers the role of verification and validation throughout the software development life cycle. You will gain awareness of the issues, procedures and present practices for SVV and apply new knowledge and techniques to typical SVV issues through case studies and “hands-on�exercises. This course defines and describes verification and validation issues and procedures. Par......
 

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