T.S. Marshall & Associates
Olympia, WA, United States
http://www.tsmarshallassoc.com

Managing with Data

Managing with Data is a 1/2-day seminar designed for managers ¨C the users of data. The seminar is presented from the manager¡¯s point of view and considers operational and strategic applications. The seminar considers how managers can use simple tables and charts to deepen their understanding of program performance, e.g., effectiveness, efficiency, productivity, timeliness, cost of service deliv......
 

Everyone needs to be concerned with customer service. Everyone. The consequences of inattentive service or an inappropriate comment whether in person or on the telephone can be severe. What is the difference between successful and unsuccessful organizations? Effective customer service. Service Excellence is a 1-day, hands-on seminar designed to enhance an organization’s ability to achie......
 

Understanding Strategic and Operational Systems is a ½-day to 2-day seminar that is tailored to meet specific mid-level to senior manager needs. Topics are normally presented as a sequence of three levels that comprise an organization. The first level is an examination of the anatomy and function of The Transaction ¨C intersections between the customer and the products and services of......
 

QUEST for Performance is a 3-day seminar proven to enhance workplace performance. The seminar blends project management and implementation with process management and performance improvement. In conjunction with organizational leadership and strategies, QUEST for Performance builds capacity, involves employees, and improves the bottom line. It teaches people the what and how of managing cha......
 

Understanding Data, Applied SPC (statistical process control), is a 1-day seminar designed to teach the what and how of analyzing and interpreting performance data, e.g., financial, market, program, and customer. Participants learn in the classroom and computer lab a practical approach for gaining insight, understanding, and knowledge from data. The aim of the seminar is to enhance decision......
 

In today’s fast-pace, data-driven world, people need to read and interpret data quickly - 30 seconds, that’s about all the time you have. If it takes longer than that for people to get the message of your data, you’ve probably lost them. If you want to inform and influence people with data, show them a picture. Communicating with Data is a half- or full-day seminar that de......
 

Performance Measures is a 1-day seminar designed to teach the what and how of developing, using, and aligning meaningful measurement data to support planning, budgeting, improvement, etc. The seminar supports the concepts, language, and recommendations of the Baldrige criteria and Balanced Scorecard, and is tailored by sector ¨C ISO, TS, and TL (private sector) and GPRA, GASB, and Managing for R......
 

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