Tech 2000, Inc.
Herndon, Virginia, United States
http://www.t2000inc.com/

ITIL Foundation v.3 (Certificate)

This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ......
 

This technical 1-day course teaches the essentials of Audium Studio and Call Services administration including software installation and configuration of Audium for use with certified voice gateways, application servers, and databases. The course also covers application deployment and management, an overview of application architecture as well as application load balancing, user administration,......
 

Local phone service, long distance charges, telephone equipment, wireless services... when you add them all up, they represent a significant cost for most small and mid-sized businesses. According to market research firm In-Stat/MDR, small and mid-sized businesses spend more on telecom services and equipment than any other single area of Information Technology (IT). Voice over IP (Internet Pro......
 

This course is designed to help you understand the vulnerabilities associated with wireless LAN technologies, the attack methods intended to exploit those vulnerabilities, and the countermeasures you can implement to defend your network against those attacks. Even if wireless networks are banned in your organization, you need this course. The proliferation of low-cost, consumer level wireless ......
 

Get certified in less time, for less money, and gain real hands-on Security experience. Learn, not cram, using high-end Cisco® equipment. Two weeks of intense training from Cisco® certified industry experts, for an unbelievably low, all-inclusive price....
 

This intensive Boot Camp-style course is designed to help the CCIE® Routing & Switching candidate determine exactly where they are in their process of preparing for the CCIE® R&S practical exam and to fill technology gaps through lecture and labs. You will learn to: The class is approximately 60% lecture and 40% hands-on labs. Upon completion of the technology lecture that includes best pract......
 

During this intensive five-day course, you will learn to integrate the Cisco Catalyst® 6500 Series, Cisco® MDS 9000 Family, and Cisco® ONS 15454 devices in a distributed data center environment. Using Cisco IOS® Software, Cisco® Fabric Manager, Cisco® Device Manager, and Cisco® Transport Controller GUIs, you will build an end-to-end network using switching, storage area network (SAN), and optic......
 

In this comprehensive five-day course you will learn how to integrate Cisco® Unified Communications into a network to meet voice and data requirements. Multiple hands-on Labs allow you to select, configure, and troubleshoot Cisco® Unified Communications products such as Cisco® Unified CallManager 5.0, Cisco® VG248 48-Port Analog Phone Gateway, Cisco Catalyst® 6000 Series Switches, and digital s......
 

The Cisco® IP Transfer Point (ITP) is a family of integrated traditional and IP-based Signaling System 7 (SS7) signaling solutions for service providers. In this four-day course you will be taught the primary skills required to deploy, maintain, troubleshoot, and manage the Cisco® ITP. Each lecture session is followed by related lab work to reinforce the information taught. By the end of the w......
 

The Implementing Cisco® Quality of Service (QoS) course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS® switch and router platforms. The curriculum covers the theory of IP QoS, design issues, and configur......
 

Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic. In the Cisco® IPCC Advanced Scriptin......
 

The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the......
 

This 5-day course is intended for personnel within a multi channel call center environment who will have day-to-day interaction with the ICM products from Cisco®. The course covers the ICM E-Mail Manager Option and the ICM Web Collaboration Option. The course will cover the features of both options as well as the integration with ICM. You will learn: Discuss the operation of the ICM 5 Web Col......
 

CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco® tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a ......
 

Cisco® CallManager MCS boot camp teaches the student how to integrate the Cisco® AVVID (Architecture for Voice, Video and Integrated Data) solution to meet voice and data requirements. Extensive practical labs offer additional opportunities to learn by providing exercises to select, configure, and troubleshoot the wide range of Cisco IP telephony products such as Cisco® CallManager, Cisco® VG20......
 

Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success......
 

This 5-day course provides the student with Unified Communications concepts, component definition, and high-level designs. This is also the core technology course in the certification path to achieve the CCNA® Voice designation. Students will be able implement and configure small to medium sized IP Telephony solutions. UC products covered during labs include the Cisco® Unified Communicatons Man......
 

IPTX is a five-day course that teaches how to install, configure, and troubleshoot Cisco® CallManager Express and Cisco® Unity Express. Target audience is expected to have CCNA® level skills but no voice or VOIP knowledge. You will learn to: Describe Cisco CME system’s features, positioning strategies, and deployment models Describe the key features and functionality of Cisco CME syste......
 

This course will develop the skills for installing, configuring, operating, and troubleshooting IP services such as FCIP and iSCSI on Cisco® Storage Networking solutions. You will learn to: Describe the hardware and software features, functions, and applications of the MDS 9000 IP Services (IPS) modules as they relate to FCIP and iSCSI implementations Examine basic and advanced configurati......
 

CSVPN is a four-day, leader-led, lab-intensive course. This task-oriented course teaches the knowledge and skills needed to describe, configure, verify, and manage the Cisco® VPN 3000 Concentrator, Cisco® VPN Software Client, and Cisco® VPN 3002 Hardware Client feature set. You will learn to: Describe the features, functions, and benefits of Cisco® VPN products Explain the IPSec and IKE com......
 

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