The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
http://www.the-resource-center.com

Business Case Development for IT Managers

To be successfull in leading an IT organization, understanding that your organization must be lead and operated with the accountability of a business, is crucial. This training seminar focuses on the use of certain disciplines and methodologies to create and present a business case. Developing a strong business case is essential to persuade your executive team to invest in and sponsor your idea......
 

TCP/IP is the globally accepted group of protocols at the core of the Internet and organizational intranets. A solid understanding of each of these protocols and how they work will give you the ability to deploy the most effective network for your organization. In this training course, you will gain the essential knowledge and skills required to set up, configure, support, and troubleshoot your......
 

This hands-on network training seminar presented in a multi-vendor environment, is based around CompTIA’s Network+ certification. You will learn how networks really work. Network+ Bootcamp training seminar goes beyond the Network+ certification basics by allowing you to demonstrate the concepts covered on the Network+ exam, in a real-world, hands-on environment. You will analyze networ......
 

The objective of this hands-on training course is to ensure that attendees gain those real-world, practical skills since a strong foundation of basic networking concepts is fundamental to a successful career in information technology. In this broad-based seminar, participants will go through the basics of data networking, practicing with leading-edge technologies from Cisco, Juniper, ADTRAN, HP......
 

This telecommunications training course is designed for telecom managers, voice administrators, Internet administrators, intranet managers and administrators, network designers, carrier, ISP and vendor personnel. By participating in this training seminar, you will: Explore the enabling technologies, standards, and applications for IP Telephony and voice-over-packet networks. Understan......
 

Gain essential data networking and Voice over IP (VoIP) knowledge in a single five day telecommunications class. In this training course, you will learn how VoIP works, why VoIP works, and how to use VoIP. On the first day of training, you will configure an IP network using Cisco routers and switches, learning IP fundamentals in order to make VoIP easier to understand. The remaining four days o......
 

This recently updated training course discusses many technical concepts involved in both voice and data networking. It is designed for individuals new to the telecommunications industry, new to a position, or in non-technical positions who wish to develop a basic understanding of the "how and why" of voice and data communications systems, networks and terminology; those who need to un......
 

This comprehensive training course provides information on the structure, architecture, components, standards, and design of modern voice/telephony networks. You will learn how to evaluate existing technology options to determine which will best meet your organization’s data and telephony requirements, from mature digital transport/access services to emerging voice and data services using ......
 

This training course provides support center supervisors, managers, and directors with a set of practical methods for gathering, storing and maintaining, and successfully re-using information. In today’s fast-paced support industry, it is critical to know how to leverage your organization’s information through proper management. The Knowledge Management Foundations training course......
 

This training course is ideal for understanding customer relationship management strategy, whether you are brand new to the concept and just looking to learn enough to intelligently discuss CRM. Executive and managers implementing a customer relationship management program will also benefit from it. After attending this information-packed one-day seminar, you will gain knowledge and understand......
 

This business skills training course focuses on interpersonal communication skills and the art of negotiation. Through a study of verbal and nonverbal techniques, attendees will learn how to communicate effectively. You’ll Learn why sometimes what you say is misinterpreted and how to ensure that future communications will be correctly understood. You’ll also Learn how to engage effect......
 

Help desk professionals who provide front line support represent the entire organization. That means it’s essential that every support analyst at your help desk offers the highest quality customer care to every caller. This training and certification seminar gives help desk professionals advanced skills for providing excellent support and customer care, as well as an established and hi......
 

This training course is designed to give call center and help desk professionals the core skills, competencies, confidence and practice to build customer relationships, create a positive business image, recognize customers’ demands, and adapt strategies to meet those needs through use of world-class customer care and call handling techniques. Participants will learn to: Use custome......
 

This survey design training course will prove invaluable for anyone responsible for a survey research program, whether the focus is customer satisfaction, employee satisfaction, customer product needs, or any other area where survey research is appropriate. The seminar provides its students the background, knowledge, tools, and critical thinking skills to build and conduct a successful survey p......
 

In this detailed 2-day training course, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization’s customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey on th......
 

This EXIN-accredited training course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. This five day ITIL training seminar focuses on the implementation and management of the processes and functions involved in achiev......
 

This EXIN accredited ITIL masters training course is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10-12 day in-course learning experience with expected interim self study. The training is delivered as 40% theory and 60% practical application through case studies. Participants are also evaluated during the tra......
 

This EXIN accredited training course introduces the key concepts of each IT Infrastructure Library (ITIL) function and process for service delivery and service support. In today’s competitive business environment, IT innovations have changed the way many companies do business. In fact, IT services are so critical that any lapse instantly affects bottom-line performance. IT is too important......
 

The Telecom Management Specialist training seminar and certification provides a unique forum to learn best practices that will help you meet your telecommunications goals. This training course is designed to help telecom management professionals gain greater insight into the telecommunication industry, and Validate your position, skill set and credibility within your organization Provide ......
 

The Support Center Analyst certification and training course provides help desk professionals of all levels with strategies for effective customer care and problem resolution, as well as a knowledge of fundamental support processes and tools. In this two-day seminar, analysts will develop skills to manage the relationships between customers and their support team though in-class roleplaying ex......
 

Pages:- 1 2 3

School Index A~Z: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z