The Training Bank
Toronto, Ontario, Canada
http://www.thetrainingbank.com/

Customer Focused Communication

Utilize a proven process for dealing with any customer situations including the most difficult and challenging Develop communication strategies for different moments of truth Evaluate any given communication situation to determine and apply the best approach both to achieve their objectives and to build respect and credibility Communicate negative information with positive results ......
 

Upon completion of this program participants will understand: Why customer focus provides a competitive advantage How to demonstrate commitment to Customer Focus How to create an organization that customers brag about How to develop quick and proactive recovery strategies The importance of continuous improvement by developing customer friendly systems and processes How to......
 

Upon completion of this program participants will: Understand why service and retention is a critical business strategy Understand the role service plays in client satisfaction and retention and the critical role employees play in creating value and building loyalty Determine what clients want and expect when it comes to the service you provide Identify pro-active strategies for ......
 

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