The University of Auckland Business School
Auckland, New Zealand
http://www.uco.canterbury.ac.nz/

Customer Partnering

Have you ever wished you had better Customer/ Supplier relationships that deliver tangible benefits and long term value for your business? This Short Course will help you to gain insight, as well as providing practical “how to�ideas and methods. It is interactive, uses many examples of what works (and what doesn’t) and involves working on your own organizational ‘case studies� Partnerin......
 

This Short Course will introduce you to the law of contract, covering everything from: the legal system and how it works the purpose and types of contracts how contracts are made how to read and understand contracts express and implied contractual terms mistakes commonly made in forming contracts misleading conduct and its effects on contracts how consumer protection legislati......
 

Organisations can only survive if they deliver competitive products or services. In order to deliver these outcomes, rather then downsizing as a knee-jerk reaction, the organisation has to build and mobilise the appropriate core competencies that enable the delivery of products or services. The challenge is furthermore to deliver outcomes that the market needs and values. Corporate venturing......
 

"Amongst the biggest challenges facing our nation over the next four decades are the aging population and the intergenerational shifts" - Australian Government’s Intergenerational Report New Zealand is addressing the same issues. All our organisational workforces are made up of Boomers, Gen X’s and Gen Y’s, yet stereotypes and misunderstandings about each generation’s desires and ......
 

Backed by 25 years of original research and data from over 3 million leaders, The Leadership Challenge® is a leadership development program by bestselling authors Jim Kouzes and Barry Posner. Approaching leadership as a measurable, learnable, and teachable set of behaviors, this proven leadership model proclaims Leadership Is Everyone’s Business. Throughout the world, The Leadership Cha......
 

‘Quiet Leadership�will help you face the great challenge of leadership �helping people think better �rather than telling them what to do! It will provide you with insight into how using brain based coaching you can help others to resolve challenges they face much more quickly than before. This programmes�core objectives are to improve performance, increase effectiveness of conversations ......
 

Motivation is significant because it inspires high performance and achievement within organisations. Studies have revealed that high employee motivation is linked to both organisational excellence and profitability. They have also shown that employees�motivation to improve productivity and performance increases when they have challenging goals and receive feedback on their progress. Goals with......
 

The Competitive Advantage You Can Learn Mental toughness is a learned process that provides superior resilience. This course will demonstrate why some people already possess it and give you the tools so you can possess it too! Dean Becker said: “More than education,�experience, (and) training a person’s resilience will determine who succeeds and who fails.� (How Resilience Works �HBR ......
 

Business ethics has become a mainstream issue that all wise businesses are taking seriously. This course provides a comprehensive guide to achieving ethical leadership. It enables businesses to attract and retain the best employees, increase sales and customer loyalty, strengthen relationships with suppliers, perform better financially for shareholders and enhance corporate citizenship and goo......
 

Are you a manager who wants to know what it takes to be a successful senior manager? Or do you want to go one extra step up to the senior management team? You’re in good hands, then, because this Short Course will take you there! You’ll discover that what it takes is way beyond “gut feel.�Instead, there are concrete, specific strategies�2 top practices to be exact. As a result of the recen......
 

Leading organisations know that they can always work better. Extraordinary leaders know that the key to working better is in-depth understanding of themselves and others and the process of transformation. They empower their teams and in turn their organisation to achieve the highest levels of productivity and profit, performance and satisfaction. Such leadership requires courage, authenticity a......
 

This programme is designed to help you get the best out of your people. You will learn how to set the framework and create the environment to promote the behaviours you want. You will also learn the art of motivating different and at times difficult personalities. You will understand how to measure and manage productivity and key outputs. As part of the programme you will learn how ......
 

One of the crucial components of today’s leadership is facilitating collaboration which is fundamental in creating team/group spirit, achieving first-rate results, getting the best from team-based working and in general improving and supporting the process of change. Skilled facilitation is a leaders ability to enable and empower a team or group to achieve professional and organisationa......
 

Mastering Emotional Intelligence (EQ) is the key to outstanding performance in technical, managerial, professional, leadership (85%) and entrepreneurial roles. We know why, but do you know how to engage the power of EQ in your overloaded life? This course provides you with a 360 degree assessment and a competency framework to define, target and develop the key emotional competencies that w......
 

An essential component of any current leadership style is the ability to enable others to achieve personal and professional goals and to get the best out of individuals and team-based working. To develop excellence in facilitation and coaching & mentoring is integral to the role of leaders/managers. Coaching & mentoring are intensive approaches to working with individuals with the aim to fa......
 

"CHANGE" is transforming the global market place. As technology continues its inexorable march forward, the requirement for organisations to "CHANGE" is accelerating beyond anything imaginable only two years ago. We have a choice - CHANGE OR PERISH. We have to learn that increasing our speed has little to do with going faster. We secure greater speed by trusting the peopl......
 

The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to get things done through people who may work outside of formal reporting lines. Leaders can’t take a cookie cutter approach to managing and influencing people. A leadership style that motivates and inspires one individual might plunge another into poor performance. This p......
 

Motivation is a vital ingredient for our professional and personal success. This unique Short Course demonstrates how to utilise core values and goals to accelerate individual and team motivation. You will gain practical tools for improving performance, both for yourself and those you interact with. Topics Covered This unique Short Course provides precise knowledge and skills, for you to ......
 

Consider this.... Time produces exactly twenty-four hours each day whether we like it or not. It is up to us whether we fill that time with trivia or with worthwhile activities. It is not time we need to manage it is ourselves we need to manage. Particularly we need to learn to manage how and where we focus our attention. Topics Covered One of their greatest assets in business today is ho......
 

Much has been written about the ‘Learning Organisation�and about ‘managing knowledge�in organisations but a critical element of organisational learning �how staff think �has so far received little attention. Any organisation serious about improving its performance needs to address the ‘thinking�dimension of organisational learning. Critical thinking �going beyond the passive acceptance......
 

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