The University of Sydney Centre for Continuing Education
Sydney, NSW, Australia
http://www.cce.usyd.edu.au/

Leadership and management fundamentals

This course is designed for people who want to develop the skills and knowledge needed to lead their staff effectively. We’ll start by discussing definitions of leadership and management, when to lead, when to manage and what’s involved in each. Next we’ll focus on setting and communicating strategic direction, which includes innovation and change management, providing direction ......
 

If you’re a business manager or business analyst or in an organisational change role, this course will provide you with key skills in mapping, understanding and designing business processes and explain how to use processes to strategically realign your organisation. You’ll also learn how to define roles and responsibilities based on processes and how to use information systems and wor......
 

This comprehensive course covers public relations and communication as it is applied in business today and provide the mandatory frameworks that need to be mastered and take you to the leading edge of professional practice. PR’s role in integrated communication campaigns, marketing and reputational management will also be covered. You will gain PR tools and templates that you can immediate......
 

Enhance customer perceptions and build strong team relationships by applying the basic principles of business communication. Learn how to evaluate the effectiveness of your current communication style, convey credibility and professionalism non-verbally, behave appropriately during workplace conversations, follow key principles of business etiquette, listen actively, and frame a message asserti......
 

Increasing your understanding of your social and emotional behaviours and learning how to adapt and manage your responses to particular situations will improve your effectiveness at work and aid your career progression. This course will show you how you can develop the five core competencies of emotional intelligence - self-awareness, self-regulation, motivation, empathy, and interpersonal skil......
 

Learn how to recognise and respond to the tactics difficult people use at work, at home and in customer service environments. Learn to maintain your personal power while dealing with aggressive strategies such as bullying, shouting or public put-downs and criticism. Develop appropriate ways to handle chronic complaining and buck-passing, and learn how to respond assertively to sarcasm and rumou......
 

Essential for anyone looking to hire the right person and retain them in their business, this course will provide you with skills and techniques to manage the recruitment process from start to finish. You’ll learn how to identify the key job requirements and write a good job description, how and where to source suitable candidates, and how to manage the advertising process. Discover how to......
 

Managing people is the most challenging part of many people’s roles - and the vital area to understand in today’s workplace. This program provides practical and up to date strategies on how to communicate effectively, motivate, delegate, deal with performance (the good, the bad and the tricky) and manage through change. We will use the Myers Briggs Type Indicator (MBTI) to examine our......
 

Discover what it takes to be a ’master coach’, focusing on the core competencies of the International Coach Federation. Gain an awareness of different models of coaching, change and feedback from several sources. We’ll discuss challenging situations, blockages, when to use or not to use coaching, and implementing a coaching program in the workplace. You’ll have many opportun......
 

Whether you’re new to supervision or want to lift your performance, there are many skills you need to be successful which can’t necessarily be gained on the job. Through discussion, exercises, role plays and a little theory you’ll learn how to establish credibility and gain trust, develop effective working relationships, motivate your team, encourage participation, improve morale......
 

Discover what transforms a group into a team and how you can develop team spirit to achieve sustained performance improvement. You’ll learn how to match your leadership style to your team’s level of development and how to encourage team members to develop a shared vision and formulate an action plan to achieve it. You’ll also gain essential facilitation tools which will help you ......
 

How do you deliver excellent service to your clients, day after day, no matter what other issues and problems are going on? This course focuses on the skills you need to consistently exceed your clients’ expectations. It will enhance both your skills and your confidence in handling interactions with clients and enable you to implement best practice client service techniques. During this in......
 

Most of us know how to spend money, but very few of us know how to make it! Put simply, your choices in the short term will have the greatest impact on your long term dreams and ambitions. In this informative day we’ll discuss how the Australian share market works, the importance of a long term view, how to ensure you generate an income from your assets, dividends and yields, investing ver......
 

Designed for the business professional with a need to model a business situation (opportunity) or perform complex manipulations of financial data. You will create your own customised, user-friendly model that will transform business rules and project expectations into projected future performance. Cover the use of a structured modeling format and the strengths (and weaknesses) of various analyt......
 

Designed for managers and other professionals who need an understanding of the financial drivers of business, this course provides an introduction to the concepts underlying ’external’ financial accounting and ’internal’ management accounting. You’ll be introduced to the skills necessary to prepare, interpret and analyse financial statements, and will gain an insight in......
 

This practical course focuses on enhancing skills and providing knowledge to understand and effectively use budgeting and forecasting in a variety of business, organisational and personal settings. Examine the use of budgets as a strategic planning tool, as a means for evaluating performance and as a motivation technique. Use Microsoft Excel to create your own personal or organisational budget ......
 

Whether leading a team or an organisation, as a woman it is often challenging to command respect and authority in an environment that is generally driven by male standards. In this practical course you will identify deep-seated habits that may sabotage your work and career advancement. Learn assertive communication skills including appropriate use of body language and voice, meeting and enterta......
 

The public sector in NSW employs 10.5% of the workforce and offers a wealth of interesting career opportunities. This hands-on course will provide you with an insight into the rules and practices of public sector application processes and will help you develop your abilities in researching suitable roles, constructing an effective résumé and addressing your experience to selection criteria. You......
 

However we define time, we need to understand that time management is about getting results. It’s not about how busy we are, or about being busy every minute of the day - it’s about what we do in the time we have. Learn how to identify and control your major timewasters, use a time log to improve results, control meetings and move forward with an action plan....
 

This innovative and practical case-study-based course will give you further insight into the behaviour of your staff, your peers, your superiors and yourself. Broaden your understanding of how different people can contribute different strengths to the workplace, and improve your observation skills as a basis for understanding people. You’ll learn to identify what motivates you and those ar......
 

Pages:- 1 2 3 4 5 6

School Index A~Z: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Facts: We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.