Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom
http://www.tracktrainingservices.co.uk/

Establishing and Running a Mentoring Programme Workshop

Learning Objectives: By the end of the workshop delegates will be able to Clearly state the benefits to be gained from a mentoring scheme Select mentors and participants Establish and run a mentoring programme with confidence Establish a network of colleagues Contents: Tutor and delegate introductions What a Mentor is/is not The benefits of a Mentoring scheme Selecting the Mento......
 

Learning Objectives: As a result of attending this workshop learners will be able to: Attract and retain the key staff needed to move your organisation forward Be seen as the Employer of Choice in your chosen area Enhance your Organisation’s reputation Manage the performance of all staff to the highest possible level Contents: Why people go to Work Why people look for new jobs......
 

Learning Objectives: This course will enable participants to: Define diversity accurately. Make the link between diversity and good business practice. Differentiate between “equality‿and treating people fairly. Recognise and encourage behaviours which demonstrate respect for employees and customers alike. Challenge behaviours which demonstrate lack of respect. Assess the implication......
 

This course is for carers in any setting who work with people who may have dementia. The training will give an overview of the main issues surrounding dementia care and there will be opportunity for discussion. The afternoon will give a broad overview of therapeutic approaches and participants will be asked to consider current thinking and perspectives. Suggestions will be offered to guide peop......
 

Learning Objectives: By the end of the workshop delegates will be able to: Understand the requirements of racial equality legislation. Define the key terms. Understand where their organisation is currently at and where it needs to be. Take appropriate action to enable the organisation to benefit from a culturally diverse workforce. Contents: Tutor and delegate introductions. ......
 

Learning Objectives: By the end of the workshop delegates will be able to: Identify the need for a Quality service. Identify the basics of T.Q.M. Review the key skills and processes required. Produced an Action Plan to implement Quality into their own organisation. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. Total Quality Management......
 

Learning Objectives: By the end of the workshop delegates will be able to - Be aware of their customer’s needs and wants. Achieve good customer service using clear, positive, assertive communication. Work towards a solution with the customer. Create rapport with the customer. Maintain the customer relationship. Contents: Delegate and tutor introductions. Review of course obj......
 

Learning Outcomes: Improved standards of merchandising. Greater focus on the retail message. Improved sales income. Managers to look at their shops through fresh eyes. Contents: Tutor and delegate introductions. Course review/Learning Logs. What is Merchandising? What are we trying to achieve? A review of different methods of merchandising. “First Impressions count� Th......
 

It is increasingly important in todays climate to effectively manage interpersonal relationships. Managing and, more importantly, valuing this diversity may be seen as a demanding task or a real opportunity to raise the level of performance through appropriate strategies and actions. Mishandling of the approach may lead to serious consequences for the individual and the organisation. Learnin......
 

If your organisation does not have a unique service/product to sell ( and 99.9% don’t ) then the ONE thing that makes a real difference is the quality of your Customer Service. Find out how to get it right - from those who know how do it right. We will assist you in the following key areas of Excellent Customer Service: overcoming resistance to change gaining commitment and des......
 

Learning Objectives: By the end of the workshop delegates will be able to: Understand the key skills required of a competent trainer. Understand the training process. Be able to prepare and deliver effective training sessions. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. The Importance of Training and Development to Organisational Effectiveness.......
 

Learning Objectives: By the end of the workshop delegates will be able to: Identify a range of cost effective training interventions. Prioritise the training needs. Identify required outcomes and methods of evaluation. Produce the Company Training Plan. Contents: Tutor and delegate introduction. Course objectives/Learning Logs. The importance of Training and Development. P......
 

Learning Objectives: By the end of the workshop delegates will be able to sell the benefits of Training/Learning to Line Managers gain the support and commitment of Line Managers market their initatives with confidence use appropriate Evaluation techniques Course Contents: Tutor and delegate introductions Review of course objectives and Learning Logs Sell the benefits - thei......
 

Learning Objectives: At the end of the workshop delegates will be able to: Understand and sell the benefits of Employee Development. Produce a Cost-Effective Organisation Training Plan. Evaluate the Benefits of Training and Development. Have produced an Action Plan to Implement the above. Workshop Contents: Tutor and delegate introductions. Review of course content. Delegat......
 

Learning Objectives: By the end of the workshop delegates will be able to: Understand the way people interact in a group situation. Guide discussions and clarify objectives. Focus the group processes through the use of excellent facilitation skills. Contents: Tutor and group introductions. Review of group objectives/Learning Logs. The role of the facilitator? Maintaining con......
 

Learning Objectives: By the end of the workshop delegates will be able to: Use a variety of information gathering techniques. Identify the real training needs. Make linkages to the future success of the organisation. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. The importance of Training and Development to the future prosperity of the organisati......
 

By the end of the course participants will: Understand the benefits to be gained from effective coaching. Understand their role as workplace coach. Understand the key steps to effective coaching. Have identified and practised the key skills. Have produced a Personal Development Plan. Contents: Tutor and delegate introductions. Agreement of course contents and personal Learning ......
 

By the end of the workshop delegates will be able to: Understand the key steps required to plan and prepare effectively. Prepare content and visual aids. Manage their audience. Manage their nerves. Deliver effective presentations with confidence. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. To discuss Effective Communication. To understand th......
 

By the end of the workshop delegates will be able to: Improve and develop their writing skills. Enhance clarity and effectiveness of written communication. Improve structure, style and ‘fit for purpose� Improve confidence. Present a positive and persuasive image. Contents: Tutor and candidate introductions. Why does it matter? The plain English Philosophy. Knowing your aud......
 

By the end of the course delegates will be able to: Identify where they currently spend their time. Prioritise work and ensure objectives are achieved. Plan and schedule working time for optimum effectiveness. Respond appropriately to unforeseen circumstances. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. The need for Time Balance and its relation......
 

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