Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom
http://www.tracktrainingservices.co.uk/

Successful Letter Writing Workshop

By the end of the workshop delegates will be able to: Improve and develop their grammar and writing skills. Improve the effectiveness of their written communication. Improve confidence in writing skills. Contents: Candidate and tutor introductions. The Plain English Philosophy. Recognising your Audience. Punctuation and Grammar. -Spelling (common mistakes). -Common grammar tr......
 

Learning Objectives: By the end of the workshop delegates will be able to: Understand the Key techniques for providing professional Customer Service on the telephone. Manage a variety of different callers. Manage complaints in a professional manner. Exercise the key skills required to achieve positive outcomes. Contents: Tutor and delegate introductions. Review of course objec......
 

As a result of attending this workshop delegates will: Understand the Six Step process for Successful Selling. Understand the Key Skills which underpin each step. Be able to improve their level of performance in a Selling situation. Contents: Tutor and delegate introductions. Agreement of objectives/Learning Logs. What is Selling? The right inter-personal behaviour. Things t......
 

By the end of the workshop delegates will be able to: Ensure quality decision making. Understand a range of problem solving tools. Act confidently in a range of business situations. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. What is an Effective Decision? The Six Point Decision Making process. Types of management decision: Quality v Acceptan......
 

By the end of the workshop delegates will be able to: Understand the key processes and skills used by successful negotiators. Achieve Win/Win outcomes. Plan and prepare professionally for effective outcomes. Identify their further development needs in this are. Contents: Tutor and candidate introductions. Agreement of Objectives/Learning Logs. Define and Understand the term ‘Ne......
 

By the end of the workshop delegates will be able to: Identify and reflect upon their personal strengths and areas for development. Modify their image and behaviour to reflect their needs Produce an Action Plan for Personal Development Contents: Tutor and delegate introductions Course objectives/Learning Logs Agreement of ‘Ground Rules�for workshop. Identification of Business an......
 

By the end of the programme participants will have had the opportunity to: Understand the nature of stress and how it manifests itself in the workplace. Determine which aspects of work are creating stress for them. Develop a plan to reduce these stresses and work more effectively. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. Introduction - What is ......
 

By the end of the workshop delegates will be able to: Improve and enhance their relationships with others. Gain a greater understanding of their communication styles. Practise and develop a range of interpersonal skills. Develop their confidence when dealing with others. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. Barriers to Effective......
 

By the end of the workshop delegates will be able to: Give constructive feedback to others. Plan and deliver feedback to gain commitment. Manage the emotional side of the interaction. Achieve their business objectives. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. WHAT is it and WHY is it important? WHERE does it come from and WHY donæŠ......
 

By the end of the workshop delegates will be able to: Make sales calls with increased confidence and professionalism. Use appropriate techniques to ‘win�the business. Communicate effectively with a range of potential customers. Exercise the key skills required to achieve positive outcomes. Contents: Tutor and delegate introductions. Review of course objectives. Making a Positi......
 

By the end of this workshop learners will be able to: Review their personal/professional image and impact Make the impact they want to in a range of situations Motivate themselves to achieve success Improve their effectiveness in communication and influencing Be aware of their strengths and development needs Contents: Tutor and delegate introductions Review of workshop object......
 

By the end of the course delegates will be able to: Communicate effectively with a range of customers. Understand the key skills and techniques of effective communication. Achieve their Business Objectives. Contents: Tutor and delegate introductions. Course objectives/Learning/Logs. Who do we communicate with and why? The Purpose of Effective Communication. The Benefits of Ef......
 

By the end of the workshop delegates will be able to: Deal firmly and convincingly with others. Handle aggression without becoming aggressive. Recognise the three basic behavioural options. More readily achieve your needs/requirements in a variety of workplace situations. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. Understanding the di......
 

How you engage with other people, organisations, communities and stakeholders may shape the image and future success of your organisation. You may need to influence, persuade and negotiate with people. You may need to understand and recognise their perceptions, expectations and alternative priorities. This programme discusses strategies and techniques for getting your message across. It will ......
 

By the end of the workshop delegates will be able to: Define and understand the role of the Team Leader/Supervisor. Manage their Team effectively. Manage themselves effectively. Make the transition from team member to team leader with confidence. Contents: Tutor and delegate introductions. Agreement of course objectives/Learning Logs. Background to the Role Defining the Role.......
 

By the end of the workshop delegates will be able to: Plan successfully to achieve Business Objectives. Set and agree Objectives with a range of staff. Make better use of their own time. Agreed a Personal Action Plan. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. Benefits of Planning. How to Plan. Engaging others in the process. Th......
 

By the end of the workshop delegates will understand: The benefits to be gained from Motivation and Delegation. The key steps to practical Motivation. The key steps to Effective Delegation. The Blockages to delegation and how to overcome them. Contents : Tutor and delegate introductions. Agreement of course objectives/Learning Logs. The importance of providing Motivation. Rev......
 

By the end of the workshop delegates will be able to : Understand the link between their style and achievement of objectives. Improve their Performance Management techniques. Lead and develop others with confidence. Manage Change through others. Adopt an appropriate Leadership Style. Contents: Tutor and delegate introductions. Agreement of course objectives/Learning Logs. Man......
 

By the end of the workshop delegates will be able to: Communicate effectively with team members Ensure baseline team functioning Set and agree team objectives Manage the inherent difficulties that ensue with this type of function Contents: Tutor and delegate introductions Objectives and Learning Logs What successful teams do Sharing goals and roles Sharing standards and pro......
 

By the end of this programme participants will � Understand the nature of part-time and volunteer employment. Be able to provide appropriate direction and guidance. Be able to set and agree SMARTER Objectives. Understand the nature of ‘Assertiveness� Be able to give both positive and negative feedback in a professional and helpful style. Have produced a Personal Development Plan.......
 

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