Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom
http://www.tracktrainingservices.co.uk/

Understanding and Managing Staff Performance Workshop

By the end of the workshop delegates will be able to : Understand the causes of underachievement. Prepare and Conduct a successful Performance Management meeting. Understand and practise the Key Performance Management skills. Contents: Delegate and tutor introductions. Review of session objectives. The session in context. Balancing Performance and Satisfaction. Identifying c......
 

By the end of the workshop delegates will be able to: · Identify and respond appropriately to personal Conflict · Identify their preferred style of dealing with Conflict · Use a range of practical Tools and Techniques · Understand the benefits of being Assertive · Achieve their personal and organisational objectives Contents: · ......
 

By the end of the programme delegates will be able to: Recognise the causes of Personal and organisational conflict. Recognise the signs and costs related to conflict. Be better able to manage Conflict strategies. Contents: Tutor and delegate introductions. Review of objectives/Learning Logs. The nature of organisations. Potential causes of Personal conflict. Potential causes......
 

By the end of the workshop delegates will be able to: Appreciate the key roles of effective management. Achieve objectives through others. Manage the performance of staff at all levels. Manage themselves and others professionally. Contents: Welcome and Introductions . Agreement of Course Objectives. The Role of Management and the Core Skills needed. Leadership Styles. The N......
 

At the end of the workshop delegates will: Be able to prepare for and conduct a professional interview. Be able to make objective and fair decisions. Have practised the key skills. Have produced an Action Plan to ensure implementation. Contents: Tutor and delegate introductions. Course objectives/Learning Logs. Reviewing the CV/Application form. The Competency Based Interview......
 

By the end of the workshop delegates will be able to: Increase the efficiency of their meetings. Lead and control meetings effectively. Make an effective contribution to a meeting. Deal with difficult attendees. Contents: Tutor and delegate introduction. Agreement of Learning Objectives/Learning logs. Possible Functions of a Meeting. Types of Meetings. When They Work �When......
 

MODULE T3.1 THE ROLE OF THE TEAM LEADER (3.0 hrs) What is the role of the Team Leader? What are the main responsibilities of the Team Leader? Understanding the role of facilitator/coach/co-ordinator. Knowing the limits of your authority. How to establish and maintain Respect and Trust. Leading v Doing. Adopting an appropriate Leadership style. Introduction to......
 

By the end of the workshop delegates will be able to: Understand and deliver on the Key Interpersonal Skills. Communicate Effectively. Build, Manage and Lead their Team Effectively. Deliver Results with Confidence. Contents: Tutor and delegate introductions. Review of course objectives and Learning Logs. The need for Effective Communication. Knowing your Internal and External......
 

By the end of the programme delegates will be able to understand: Where Change comes from and the possible repurcussions of poor implementation. A range of implementation techniques. How to create a positive environment. Effective techniques for ’selling change’. Contents: Tutor and delegate introductions. Where Change comes from. Types of ‘Changeâ€? Reasons why Chan......
 

By the end of the workshop delegates will be able to: Understand and accept their key responsibilities. Improve the effectiveness of their team. Use a variety of tools and techniques to achieve results. Manage others with confidence. Contents: Tutor and delegate introductions. Agreement of course objectives/Learning Logs. Choosing the ‘right�style of Leadership. Building and......
 

By the end of the workshop delegates will be able to: Understand the importance of the Team Briefing process in ensuring effective communication. Prepare for and deliver a coherent and succinct Team Brief with confidence. Manage attendees assertively. Contents: Tutor and delegate introductions. Agreement of course objectives/Learning Logs. Why Brief? Advantages/disadvantages of......
 

At the end of the course delegates will: Understand the key processes required. Recognise their individual role and responsibilities. Be able to review person specifications and job descriptions. Have considered different selection techniques. Be able to prepare for and conduct the Interview. Understand the importance of having a fair and equitable process. Contents: The Need f......
 

By the end of the workshop delegates will understand: The Key Features of Effective Project Management. How to implement the Key Features. Problem Solving and Decision Making Processes. The Role of the Project Manager. Contents: Tutor and delegate introductions. Agreement of workshop objectives/Learning Logs. The Key features of Effective Project Management. The project Life......
 

By the end of the workshop delegates will be able to: Understand the purpose of Performance Management and Performance Review. Conduct an effective interview. Set and agree SMARTER Objectives. Manage the whole process with increased confidence. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. What is an Appraisal review? What it is not. ......
 

By the end of the programme participants will: Understand the difference between managing and leading. Understand the variety of leadership styles available to them. Have identified their personal preferences, together with strengths and weaknesses. Have identified and practised the key leadership skills. Gained personal confidence. Have committed to a practical Action plan to furt......
 

By the end of the workshop delegates will be able to : Understand the absolute need for clear communication. Agree and practise the key skills required. Identify a range of business communication methods and highlight the strengths and weaknesses of each. Produce a Personal Improvement Plan. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. ......
 

By the end of the workshop delegates will be able to: Identify the main causes of negative behaviour. Identify a range of processes for handling this behaviour. Have practised the key skills. Deal with the behaviour with increased confidence. Contents: Delegate and tutor introductions. Delegate objectives. What do we mean by negative behaviour? Possible causes of negative beh......
 

At the end of the workshop delegates will be able to understand : The key principals behind the process of Team Building. The Characteristics of Effective Teams. How to build new teams and maintain existing ones. How to be an effective Team Member. Contents: Tutor and delegate introductions. Review of workshop objectives. What is a Team? The Benefits of working in a Team. ......
 

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