Training Matters International
Thame, Oxfordshire, United Kingdom
http://www.t-matters.com

Interviewing Skills

The success of any business rests primarily on the quality of its employees. This one-day workshop examines the process of recruitment and focuses on a structured approach to interviewing people. This course will enable you to: Develop effective recruitment tools to aid the interview process Structure an interview to gain information relevant to the job requirement Conduct an......
 

Every manager must understand the financial implications of their decisions on the profitability and cash flow of a business. This concise one-day course will enable you to: Understand financial terminology Effectively use the financial information you receive Identify the structure and function of balance sheets, profit and loss statements and other key financial documents ......
 

Marketing is the process of offering your product or service to the right market at a price that ensures a profit. This business-focused course will enable you to: Recognise the basic principles of marketing Recognise the key elements of the marketing process Apply/adapt marketing principles to the real world of business Put marketing theory into practice What does Marketi......
 

Time is the most precious of business resources and there never seems to be enough of it! This practical one-day programme aims to free up time by enabling you to: Develop more control over your time and to reduce non-productive activities Deal effectively with interruptions Train others to leave you alone Handle time stealers Understand the problems in managing personal......
 

Stress is a common condition in the workplace today and without effective management can be very costly for individuals and businesses/organisations. This one-day practical workshop reveals the warning signs of harmful or destructive stress and explores effective measures and management techniques to reduce pressure and strain. The course will enable you to: Define stress Determine......
 

Attitudes are contagious - but is yours worth catching? A positive personal attitude will create business advantages and produce a rewarding working environment - wherever you go. This interactive and lively one-day course will enable you to: Believe and succeed and develop the ability to determine your attitude in life Understand the impact of attitude and motivation Enhan......
 

Recognising and resolving performance problems can be the most challenging aspect of people management. The potential for personal conflict strikes fear into the hearts and minds of many managers. This two-day programme will enable you to: Define the appraisal process Identify under-performance Define counselling Examine questioning techniques Identify where counselling......
 

People management training usually focuses on the ways things should be done - but in reality, things are never that simple. By offering practical advice on those tricky situations for which no one is prepared, this challenging course will enable you to: Become aware of the differences between managing and doing Identify the skills required to build and lead a strong team Provid......
 

Good leaders are respected and followed for their personal attributes, leadership skills, values, attitudes and actions. This lively one-day course will enable you to: Identify and develop leadership skills Motivate team members by adopting assertive behaviour Manage problems and conflict effectively and professionally Lead rather than manage Build the teamwork and co-op......
 

While "Strategic Selling" centres on the benefits of taking a structured approach to selling, "Behavioural Selling Skills" focuses on the interpersonal relationships between salespeople and their customers. Building on the foundation of the need for a structured sales process, this lively and participative one-day course will enable you to: Identify your natural and ......
 

Research has shown that successful salespeople follow a six-step process in order to win business. This one-day course will enable you to emulate this successful formula by helping you to: Prospect effectively for new business by identifying and gathering information on the prospect Establish rapport and gain acceptance by creating a favourable first impression Identify pros......
 

As a stand-alone course or follow-on from ’Customer Care Matters’, this one-day course will enable you to: Understand the principles of customer care and their impact on business Consider the effect of customer retention on profitability Get the best and most out of your customers Review and increase the personal skills required to serve customers Develop the art ......
 

It is very easy to upset people - just be aggressive or defensive. Thankfully, itÕs equally easy to keep people satisfied and loyal to your business - just provide good customer care. This one-day course will enable you to: Fully understand the commercial objectives of your business/organisation and the fundamental role of customer care in business Appreciate your role as a s......
 

The competitive nature of all markets means that the relationship between a salesperson and their key account customers can be inherently fragile. This lively, one-day programme will enable you to: Improve the appeal of your product or service offering over the competition Be proactive rather than reactive to your account customers’ needs Develop listening and questioning ......
 

Research has shown that long-term business relationships are the most profitable way to build a successful business. To achieve long-term sales success, a relationship building process is required to unlock the full sales potential in every customer. This one-day practical programme will enable you to: Differentiate between a quick sale and a long-term business partnership Develop ......
 

Today’s competitive climate calls for effective negotiating skills. This practical and interactive one-day workshop explores the theories, styles and methodologies of successful negotiation, enabling you to: Recognise & prepare for different phases of negotiation Practise negotiating skills in different scenarios Manage conflict and haggling Decipher signals such as innuen......
 

Everyone in business has the need to influence others effectively, whether this is internally or externally. This practical and interactive one-day workshop is an introduction to the subject of influencing skills and will enable you to: Explore the various types of influencing styles Determine which influencing style is appropriate in different situations Practise effective inf......
 

Selling products and services professionally over the phone requires skills that can be developed to achieve peak performance. Using practical exercises and live audio playback, this one-day course will enable you to: Promote products/services effectively over the telephone, leading to increased sales and long-term profitability Build relationships with customers Communicate co......
 

Presentations that are clear and concise deliver the most memorable messages. This interactive and practical two-day course will enable you to: Create strong presentation material Conquer nerves and overcome fear Deliver key messages with confidence and style Keep your audience focused, interested and inspired What does Presenting your Case cover? The impact of power......
 

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