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Coaching & Counseling

Coaching & Counseling Practices provides instruction on being an effective coach through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Coaching & Counseling Practices is an indispensable learning and reference tool for people undergoing change in individual and work relationships. The informal presentation format lets the stude......
 

Learn to recognize different types of punctuation, sentences and parts of speech. Acquire skills to increase your vocabulary. Review basic grammar rules and sentence structure. Understand the mechanics of conveying your message....
 

In this tutorial, you will learn calming ways to interact with upset customers by telephone, mail and in person....
 

Call Center Leadership Concepts is designed for those in leadership roles in a call center. The main objective of the course is to provide the learner with a review of the key concepts essential to effective call center leadership and success. Each module focuses on a different leadership accountability in a call center. The course covers a wide variety of essential skills that a call center le......
 

Breakthrough Customer Service provides instruction on customer service through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Breakthrough Customer Service is an indispensable learning and reference tool for people working in any customer service capacity. The informal presentation format lets the student work through the course......
 

Building Better Customer Relationships explores a number of ways to improve customer relations in a variety of situations. The main objective of the course is help the student be better able to respond to customer’s needs not only when things are going well in the business relationship but also when problems might arise. Each of the course modules is designed to provide insights, advice, tools ......
 

This tutorial illustrates the different types of business communication used today. Learn the proper etiquette for email. Review sentence structure rules. Learn skills to clearly state your ideas and organize your thoughts....
 

This course highlights the skills needed for good writing. You will learn how to write effective thesis statements, meaningful sentences and well-developed paragraphs. You will acquire research skills, view how an outline is written, and finally see how all your work will come together into a final product....
 

A requirement for all sales professionals, this course defines effective selling and covers questioning techniques that help to qualify prospects, zero in on their needs and buying practices, and lead to successful closing strategies....
 

Appraising People and Performance is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers the performance management cycle, and the tools and techniques for planning, monitoring and appraising performance. Integral to the e-course are interactiv......
 

This informative tutorial will teach you speed reading skills. You will also learn skills to improve comprehension. Finally you will participate in practice exercises to help you read faster and retain more....
 

Are you looking for a tutor to help you comprehend Intermediate Macroeconomics? Look no further because you are about to be introduced to a unique companion that costs less than a classroom tutor and will be there for you whether it’s at 3 a.m. or 3 p.m. Once you’ve teamed up with the animated multimedia Electronic Companion to Intermediate Macroeconomics, you’ll be on your way to identifying a......
 

Active listening is the ability to communicate to another person that you have heard and understood their situation. It requires the ability to accurately paraphrase what you think the sender is saying, incorporating the sender’s facts and their feelings around a particular issue or situation that has affected them. The purpose of this course is to increase the ability and effectiveness in......
 

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