UCLA Extension
Los Angeles, California, United States
http://www.uclaextension.edu/

Customer Relationship and Quality Service Management Workshop

In today’s competitive global environment, relationship selling and quality customer service provides your company with the competitive advantage needed to be successful! How well you, the salesperson, manages both your internal and external customers determines whether you achieve your objectives and goals. Value-added selling is a series of creative improvements in the sales process that......
 

Do you feel stuck listening to people who talk endlessly without coming to the point? Do you tune out or jump to conclusions about what someone is going to say? Do you find it difficult to carry on a conversation when the emotional level is high? Do you have trouble grasping the underlying message--its feeling and content--in a communication, or you can’t ask for what you want--or say what......
 

This online course introduces basic writing strategies for busy professionals who write critical reports, memos, and letters. Instruction develops skill in eliminating writer’s block, getting to the point, and reducing the need for rewrites. A variety of sample writings are used to illustrate effective strategies. Part of the course is devoted to writing and editing student-generated paper......
 

This course provides an introduction to the fundamentals of the PHP scripting language that is used to dynamically control the presentation of web pages based on user input and data stored on a server. Students learn the basics of SQL using the MySQL database; how to create, access, and manipulate MySQL data from within a PHP program; and how to set up and use HTML forms to gather input from a ......
 

This intermediate-level project-oriented course focuses on the efficient development of production-quality applications by leveraging a mature application development framework. Students use Rockford Lhotka’s CSLA Application Development Framework, a mature and flexible architecture that may be freely accessed by them in their own development. Using this existing framework allows for focus......
 

The LEED (U.S. Green Building Council Leadership in Energy and Environmental Design) rating system has grown in interest since organizations such as the Los Angeles Community College District, City of Los Angeles, Pasadena, Culver City, and state agencies have mandated the LEED standard. This course provides participants with an understanding of the LEED rating system and is intended for public......
 

Intended for intermediate C# developers, this course provides the knowledge and skills to develop web applications using ASP.NET and XML web services. Using Visual Studio .NET, students learn how to create web forms, use server controls effectively in an ASP.NET web form, validate web form controls, use ADO.NET to access data, call an XML web service from a web application, and configure and de......
 

This course provides new developers and application developers unfamiliar with the C# language with the knowledge and skills to develop C# applications using the Microsoft .NET platform. Focusing on C# program structure, language syntax, and object-oriented concepts, students build projects using console applications, Windows forms, web forms, and XML web services. Upon completing the course, s......
 

Intended for anyone implementing or administering Microsoft SQL Server 2008, this comprehensive workshop covers SQL server database administration tasks, including routine maintenance, backup and recovery, website integration, job scheduling, and data transfer through SSIS....
 

This course provides a fundamental understanding of search engine technologies to cut through the Internet jungle and discover useful and timely information-seeking and search optimization techniques. An integrated perspective is provided on many topics in search engine technology with emphasis on natural search optimization for websites and information retrieval, as well as implementation tech......
 

Web technology is dramatically influencing most areas of our lives and greatly affecting how we present, access, and utilize information. This course is designed for individuals who want an understanding of basic web technology and its practical applications. Participants learn basic HTML--the language on which web pages are based. Other topics include IP addresses; image optimization; search e......
 

Structured Query Language (SQL) is an American National Standards Institute (ANSI) standard computer language for accessing and manipulating database systems. SQL works with such database programs as Microsoft Access and SQL Server, DB2, Informix, Oracle, and Sybase. Designed for individuals with little or no SQL experience, this hands-on course covers SQL syntax. An overview is presented of SQ......
 

Learn about core technologies fueling the ongoing digital mass media revolution in television, music, movies, and mobility. Lectures and discussions with industry guests, as well as case studies, focus on current business and production issues and introduce new business models. Topics include advertising’s new TV technology, including new rules and new metrics; digital TV formats for produ......
 

The web has evolved from into a platform for rich media and applications. Web 2.0 allows people to share text and digital media information, utilize interfaces that work like desktop applications, access data on mobile phones and portable devices, and use open APIs to build third-party applications that work with mobile devices and social software platforms. This seminar demystifies the technol......
 

Learn how to recognize aspects of chosen locations that will translate into compelling images and create photographs that express emotion, personality, and intent. Through a series of lectures, critiques, and class field trips, students develop the tools to identify and utilize the elements of strong landscape and cityscape photography. By the end of the course, students have a series of landsc......
 

This course provides an introduction to digital photography and digital imaging with Adobe Photoshop. Students are introduced to the fundamentals of digital camera operation and such traditional photographic concepts as exposure, composition, and lighting, as well as computer image correction and manipulation, output options, and printing. The course emphasizes technical skill development and c......
 

Photoshop is a photographer’s best friend, and retouching in Photoshop is a skill that can benefit all kinds of photographers. This hands-on workshop focuses on some of the best tools and techniques to fix and improve any kind of portrait. Learn the advantages of working in .RAW; why layer masks are the key to retouching; how to remove wrinkles and blemishes, smooth out skin and get good s......
 

This intensive one-day workshop is designed to improve your workflow, demonstrate quick-and-easy techniques to enhance almost any photograph, and expose students to the power of Photoshop’s plug-in filters. Instruction covers the importance of layers and layer masks, using blend modes, easy retouching tips, dodging and burning, using actions, and much more. The course also focuses on the p......
 

Learn to create, manipulate, and combine scanned and computer-generated images. Develop complete familiarity with Photoshop’s features; use the program in 2D print, interactive, and web applications; and assess images for input and options for output....
 

The music industry has changed permanently, and designers need to ideate new methods of representing music in the current and future marketplace. Students explore ways to convey music’s various messages through visual metaphor, typography, photography, illustration, fashion, and packaging. Coursework includes creating an album identity project with new media and alternative media as key co......
 

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