University of Calgary Continuing Education
Calgary, Alberta, Canada
http://conted.ucalgary.ca/

Risk Assessment

To assess risk, you need to be able to identify and analyze it. Learn basic concepts and the process of risk management in a Canadian environment. Topics include: risk management in an organization and how it affects profits; risk management techniques with special focus on risk identification and analysis of property risks; income risks; liability risks; and personnel loss risks. Case studies ......
 

Organizations, including corporations, government and not-for-profit, understand the important role of strategic communications in their success. This course is for you if you: are a beginning practitioner, responsible for communications; work in conjunction with the communications team within your organization; or want to better understand the valuable contributions communications can make to ......
 

Discover the science behind occupational illness and disease. The number of people affected by occupational related disease continues to increase every year. This course illuminates the science and art of occupational hygiene and covers its past, present and likely future. Topics covered include: toxicology, occupational health and safety standards, airborne hazards, indoor air quality, ventila......
 

Mentors share their professional and personal skills and experience to help others grow and develop a win-win situation for everyone. This practical and experiential course will help you understand key organizational issues that impede mentoring, enable you to build a viable business case for mentoring in your organization, and apply your new knowledge and skills to create a mentoring plan for ......
 

Learn principles and skills for effective media relations. Discover how the media determines what is newsworthy. Learn practical techniques for promoting your organization through media publicity, and understand how to work with the media on an ongoing basis. The course covers print, broadcast, and online media relations. ...
 

Learn how to conduct professional investigations using proven methods and best practices. Topics include: the investigation process, legal issues, types of investigations including harassment and substance abuse, and properly documenting your investigations. ...
 

Examine current thinking about leadership and the functions, activities and principles of leadership in organizational settings. Discover your own leadership style and strengths, and learn strategies for developing skills and abilities. This interactive course uses case studies, role-plays, self-assessment and other activities. ...
 

Enhance your ability to communicate effectively in a variety of personal and professional settings. Learn more about your own communication style preferences, and acquire tools and techniques to build positive relationships and achieve favourable results interpersonally and in small and large groups. Practical strategies include effective ways of: giving and interpreting verbal and non-verbal m......
 

Good leaders use their emotional intelligence to increase their personal and interpersonal effectiveness. Emotional intelligence can be learned, developed, and enhanced. Discover your EQ, learn how to relate concepts and competencies of emotional intelligence to leadership effectiveness, and create practical strategies to foster your emotional intelligence in the workplace. ...
 

Ever thought about starting your own small business? Ever wondered what it takes to be a successful entrepreneur? Learn to spot and evaluate good small business ideas. Explore key start-up and growth decisions and strategies such as what type of business to start, how to analyze the competition, choosing the best location, finding financing, identifying the right target market, developing a win......
 

A fraud protection program can prevent, detect, and deal with fraud in the workplace. Learn preventive measures to deter fraud and to detect and investigate fraud when it does occur. Topics include the legal definition of fraud, types of fraud in the public and private sectors and financial institutions, deterrent measures to avoid management liability for fraud under the new governance regime,......
 

This course introduces you to the characteristics of effective health and safety management systems. These systems are required for the proactive management of health and safety concerns throughout an organization. They ensure that all employees have clearly defined accountabilities for health and safety, resulting in the prevention of injuries and loss. This course is for beginning and practis......
 

Knowledge is a renewable, but often underutilized resource. Effective knowledge management strategies increase an organization’s capability to successfully adapt to change, drive innovation, and enhance sustainability by leveraging its intellectual capital. Gain an overview of Knowledge Management (KM) and how you can integrate KM strategies and tools with organizational change objectives.......
 

Explore the reality of global warming and resulting climate change. Learn about the relationship between global warming and the release of greenhouse gases and the computer models used to make climate change predictions. Discover opportunities to slow and reverse global warming. The need to mitigate the effects of global warming and to adapt to its reality in a timely way is also discussed. Als......
 

Financial and managerial accounting are the focus of this introductory course. Gain an understanding of financial accounting principles and practices, with emphasis on income measurement and asset valuation; accounting information and problem-solving techniques used by managers in planning and controlling business functions. Learn how to apply this knowledge to management problems and decision-......
 

Practising managers are introduced to legal principles underlying many business transactions. Topics include: contracts, torts, sale of goods, employment law including wrongful dismissal, business organization, and property law—personal, real and intellectual. ...
 

Gain a practical understanding of how statistics operates within the business world, and learn how to assess the legitimacy and significance of statistical information.Explore the basics of business statistics in which methods of collection, organization, presentation, analysis, and interpretation of quantitative data are used as tools in effective business decision-making.Topics include: measu......
 

Examine how people can be the greatest success or risk factor to major business projects and why change management is a must component in a project team. Learn the fundamental approach to change management with the focus on aligning and readying people for new business strategies, processes and technology. Learn how to use change management tools and prepare a change management plan to successf......
 

Learn the processes required to estimate the cost of construction projects from start to finish. This course covers the detailed steps involved in the tendering process including how to analyze the tender documents, the types of estimating methods used, the application of productivity factors, the calculation of job overheads, and the final assembly of the lump sum tender. An individual project......
 

Create customer loyalty by defining, managing, and enhancing the customer experience. Learn customer service skills and behaviours: how to link performance to customer requirements, model impeccable customer interactions, coach individuals, and develop your service team. ...
 

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