University of Phoenix Online
Phoenix, AZ, United States
http://www.uopxonlinetraining.com

External Environment of Global Business

This course explores issues and institutions that affect global business outside the direct control of the organization. Topics include country risk assessment, basis for trade and capital flows, exchange rate determination, international, national, and local organizations, regional integration, and conflict resolution of global trade disputes. Topics and Objectives Basis for Trade and Ca......
 

This course examines issues and functions that global business faces within control of the organization. Topics include organizational forms of entry and exit, legal issues, marketing, finance, human resources, and risk management. Topics and Objectives Modes of Entry and Exit - Organizational Forms Identify the business reasons for going global. Compare and contrast the alternative ......
 

This course develops strategy for global implementation. Topics include the role of global strategy in the organization, the current state and strategic state and strategic selection, implementation and control issues, portfolio management, and case analysis. Topics and Objectives Role of Global Strategy in Organizations Distinguish between strategic thinking and strategic management. ......
 

This course introduces students to the principles and practices of finance applied in the business environment. The course provides a survey of the important aspects of financial management, practice, and policy faced by industry executives and practitioners providing consultative services. Provision of financial services is a common adjunct to public accounting practices, accounting executives......
 

This course is designed to frame financial issues for non-financial managers. Basic accounting and financial terminology and concepts are introduced and practiced. Topics covered include the accounting environment, financial statements, financial markets, working capital management and financial planning, and internal controls. Topics and Objectives Accounting Environment Define basic ......
 

This course is designed to frame financial issues for non-financial managers. Basic accounting and financial terminology and concepts are introduced and practiced. Topics covered include: cost management systems, time value of money, capital budgeting, capital structure, and international finance. Topics and Objectives Operating and Financial Leverage Compare and contrast operating, fi......
 

This course is an overview of the fundamentals of accounting for financial managers. Students will apply basic principles, concepts, and ethics of accounting to the preparation, interpretation, and analysis of financial statements. Topics and Objectives Accounting Fundamentals and Principles Define the roles of various accounting governing bodies. Describe the accounting equation. ......
 

This course covers the theories and practices of investments including financial markets, risk and return, securities, asset allocation and diversification. Students will utilize analytical techniques available in the investment planning and selection process in the environment in which investment decisions are made. Students will apply finance models and investment strategies to analyze and ma......
 

This course examines financial issues in the global environment from the perspective of both domestic and multinational organizations. Students will analyze the international business environment and will apply financial concepts and practices to a global market to maximize value. They will use financial concepts to make informed international investment and financing decisions, including those......
 

This course gives students the opportunity to integrate previously learned finance and accounting concepts and practices to contemporary business strategies, while improving financial decision-making and problem-solving skills. In addition, students will examine real-world financial management scenarios in order to apply best practices resulting in increased value for various types of organizat......
 

This course is an overview of the fundamentals of financial administration. Emphasis is on techniques used in the development of financial thought and financial decisions and risk-return relationships. The legal forms of organizations, tax implications, tools of financial analysis, financial structure of firms, leverage, and internal financing mechanisms are also discussed. Topics and Object......
 

This course is an overview of the fundamentals of financial administration. Emphasis is on using financial thought and decision-making skills to understand a firm’s working capital management, short-term and long-term financing policies, and special topics in the field of financial management. Topics and Objectives Time Value of Money, Valuation, and Rates of Return Calculate pres......
 

This course provides students with the knowledge of accounting principles and financial tools necessary for effective managerial decision making. Problem solving topics include recognizing and minimizing the costs and risks posed by operations, developing effective operational planning and capital budgeting processes and managing more effectively a firm’s investments. Topics and Object......
 

This course introduces the financial strategies necessary to evaluate and manage the financial wealth of an organization. Emphasis is placed on understanding, analyzing, and integrating financial information as an aid to making financial decisions. Topics and Objectives Strategic Financial Management Describe the role of the financial manager in maximizing shareholder value. Identif......
 

This course provides an overview of the business of call centers. Areas of emphasis include operations, people, customer relationship, leadership, and business management. Topics and Objectives Business of Call Centers Describe the origin and evolution of call centers. Examine various types and structures of call centers and their roles in organizations. Weigh the impact of call ce......
 

This course exposes students to all aspects of staff planning and development in a call center environment. Areas examined include recruitment, training, motivational strategies, labor regulations, human resource practices, and personnel performance management. Topics and Objectives Recruiting Strategies Examine the elements of a call center staffing plan. Compare and contrast variou......
 

This course is the first in a two-part call center operations management series that concentrates on call center development, resource planning, and resource management. Students are guided through the complex process of operational planning in the call center environment. Areas of emphasis include operational elements, organizational structures, roles and responsibilities, and workforce planni......
 

This course is the second in a two-part series that concentrates on call center operations management. Students explore topics such as call center delivery technologies, management tools, performance measurements, performance communications plans, and risk management. Successful completion of both operations management courses assists students in anticipating the needs of and developing operati......
 

This course focuses on leveraging customer relationships in a call center environment. Students examine customer relationship management strategies, tools, tactics, technologies, and applications Topics and Objectives Introduction to Call Center Customer Relationship Management (CRM) Strategies Identify the various visions of company CRM strategy and how they apply to call centers. ......
 

This call center management capstone course is designed to inspire call center professionals to develop an in-depth understanding of call center operations. Students are given the opportunity to utilize project management skills in the development of call center audits and strategies to improve overall operational and financial performance. Topics and Objectives Strategic Roles of the Cal......
 

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