Valencia Enterprises
Orlando, Florida, United States
http://www.valenciaenterprises.org

Crystal Reports

In this hands-on course, learn how to connect to almost any database and create professional reports and presentations. Participants will learn the basic report functionality of formulas, report objects, and distribution. Advanced topics covered include creating complex formulas, parameter fields, sections, and subreports. This course also explores data access tools. Prerequisite: Experience us......
 

Perform tasks beyond the basic capabilities of Access by using Visual Basic for Applications. Automate tasks, design a custom interface, replace expressions and formulas with functions, catch run time errors, pass arguments to generic routines rather than repeatedly hard-coding, utilize ¡°Do While¡± and ¡°For Next¡± loops, automatically integrate Access with other Microsoft applications using Acti......
 

Participants learn to: Organize, plan and create a database; use Datasheet view and Design view; and create and work in tables. Modify a table’s design; use the Find feature and the spelling checker; and sort, filter, and delete records. Set field properties; create input masks; set validation rules; and create single and multiple-field indices. Create queries, and sort and filter the resu......
 

Participants learn to: Normalize tables, set tables relationships, and implement referential integrity. Create and modify a lookup list field, and use a subdatasheet to add data to related tables. Create join queries, calculated fields in a query, and use queries to view summarized and grouped data. Add unbound controls, graphics, calculated fields, and a combo box to a form. Add headers and fo......
 

In this one day participative advanced course the topics covered will include creating queries to summarize data or modify data; creating macros to automate various tasks; importing and exporting information between Access and other programs; optimizing a database; and securing database files and information. This course is approved as part of the Microsoft Office Specialist examination. Prereq......
 

Customer service representatives are the first point of contact customers have with your company. As a result, the first impression a customer has of your business is going to be decided in just a few moments by the communication skills and resource knowledge that your representatives provide. Companies are starting to recognize that the quality of their customer service professionals is no......
 

Develop new skills in identifying and satisfying customer needs, and become an indispensable asset to any organization. In this six-week online course, an experienced instructor will help you discover and master the essentials of customer service. You¡¯ll become proficient with key customer service concepts, including target marketing, voice of the customer, market segmentation, the marketing mi......
 

Team productivity is one of today’s most critical issues for organizations. This certificate program will focus on the complexities of teamwork, leadership, group interaction, coaching skills, shared responsibilities, and empowerment. Team-based organizations that rely on developing cross-functional interactions must establish environments that foster creativity, innovation, risk taking, ......
 

• This 20-hour course is designed to give customer service employees with little to no functional ability in Spanish some basic vocabulary, questions, and key phrases to communicate in a limited capacity with Spanish-speaking clients. • Students will be immersed 100% in the Spanish language from the first day of class in order to learn to communicate with someone who does not shar......
 

This course is designed to help give newly hired call center telecommunicators a solid base of customer service, telephone etiquette, stress management, change management, and attitude management on which to build their careers. the segments in this multi day class will help the new telecommunicator be more successful on the job. By sending your telecommunicators to this course you will be help......
 

Managing a customer service team is one of the most critical roles in any business. Customer service representatives are the face of your company, so ensuring that they are properly trained and ready to project a positive, educated image is crucial to success. As a manager, your role is filled with challenges, both with the productivity of personnel and their ability to handle customers eff......
 

Estos cursos en español están diseñados para participantes cuyo primer idioma es español que necesiten mejorar sus destrezas en la computadora para un ámbito de trabajo en el cual el idioma principal es el inglés. Para maximizar el aprendizaje la instrucción del curso es en español pero los materiales están en inglés. Aunque terminolog&#......
 

Estos cursos en español están diseñados para participantes cuyo primer idioma es español que necesiten mejorar sus destrezas en la computadora para un ámbito de trabajo en el cual el idioma principal es el inglés. Para maximizar el aprendizaje la instrucción del curso es en español pero los materiales están en inglés. Aunque terminolog&#......
 

Estos cursos en español están diseñados para participantes cuyo primer idioma es español que necesiten mejorar sus destrezas en la computadora para un ámbito de trabajo en el cual el idioma principal es el inglés. Para maximizar el aprendizaje la instrucción del curso es en español pero los materiales están en inglés. Aunque terminolog&#......
 

Estos cursos en español están diseñados para participantes cuyo primer idioma es español que necesiten mejorar sus destrezas en la computadora para un ámbito de trabajo en el cual el idioma principal es el inglés. Para maximizar el aprendizaje la instrucción del curso es en español pero los materiales están en inglés. Aunque terminolog&#......
 

This 4-hour workshop introduces students to understand and appreciate culture and cultural diversity. Participants will learn the five dimensions of cultural variability in order to distinguish what culture is, identify features of American culture, gain firsthand experience interacting as a ¡°foreigner¡±, and receive tips on how to develop the ability to further understand and appreciate cultura......
 

In this 4-hour workshop, participants will gain a greater understanding of what culture and cultural diversity really mean, compare and contrast different East Asian cultures, identify conflicts with American culture, and discuss ideas to deal with cultural issues in the workplace. Breaking the ice Understand our changing workforce Define common terminology related to culture......
 

This 20-hour course is designed to give individuals some basic vocabulary, questions, and key phrases to communicate in a limited capacity with Spanish speakers. Grammar will be a program component. Participants will experience all four skills of communication including speaking, listening, reading, and writing. Tuition includes student workbook and reference aid, which will be provided on the ......
 

• This is a 40-hour program divided up into two 20-hour modules, geared specifically for individuals who already have a foundation in Spanish, but who need to improve their communication skills at the workplace. • Each 20-hour course is designed to give individuals more vocabulary, questions, and key phrases to communicate with Spanish-speaking clients, co-workers, or employees in......
 

• The Advanced Spanish Conversation Club is a 16-hour program designed for individuals who can already converse in the target language. • The club will be facilitated by a native Spanish speaker and will be conducted 100% in Spanish. Students will meet once a week for eight weeks. • Each week, the facilitator will highlight a different Spanish-speaking country with a subto......
 

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