WWP Training Ltd.
London, Windsor, United Kingdom
http://www.wwp.co.uk/

Negotiating Skills

If you struggle to get what you want from people whose help you need, but over whom you have little direct authority, you may need to brush up your ‘win-win�negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is acceptable to both parties, creating a positive feel......
 

This programme is for you if you are new to sales management, or you are an existing manager who wants to both achieve business objectives and maintain a motivated and committed sales team. Programme Focus The role of the sales manager �Leadership by example �The image of a sales manager - projecting an image commensurate with the job and the market �How the role must vary to maximi......
 

Excellent customer care doesn’t happen by accident Wherever there is excellent customer care, you can be sure that it is underpinned by a precisely planned strategy, which encompasses team work and both staff and customer relationship management. Programme Developed For This programme is for you if you are striving to provide gold standards in customer service. It is designed specifi......
 

Maintain your relationships and increase sales The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisation’s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy ......
 

Building relationships and facilitating win-win outcomes Modern selling is becoming increasingly sophisticated and multi-layered. Whether business-to-business or business-to-customer, the successful salesperson understands that selling today incorporates people, behaviour, business, communications, personality and psychology, self-awareness, attitude and belief. The role of the modern salesp......
 

Learn how to stimulate interest and avoid resistance The first few seconds of any telephone sales call are vital. If you don’t grab your prospect’s interest and attention in that time, you may lose it completely. Programme Developed For This programme is for you if you are new to selling products and services on the telephone and want to learn the essential telephone selling skill......
 

You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment �and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is ther......
 

Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. Programme Developed For his programme is if you if you need to increase your awareness of customer relationship building, ......
 

No two people are exactly the same �we live in a diverse world. At work, understanding and embracing diversity enables us to create an inclusive environment that supports both the individual and organisation. Programme Developed For This programme is for you if you want to raise your awareness of diversity within a safe and confidential setting. Attending will give you an opportunity ......
 

Training isn’t just about what you know; it’s also about how you can communicate that knowledge to an audience. Many people become trainers because of their knowledge on a particular subject. However, the best trainers are those who realise that subject knowledge isn’t enough; knowledge, understanding and experience are also prerequisite. Programme Developed For This programme is for y......
 

Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying skills, setting clear objectives and measuring team and individual performance. Staff who understand what is expected of them are more motivated and perform more effective......
 

There are proven links between good nutrition and increased immunity, reduced stress and improved energy levels �and those are just the short-term benefits! Longer-term, the right approach to nutrition can reduce the risk of chronic illness, heart disease and diabetes �AND it can make you look and feel younger, too! Programme Developed For This programme is for you if you think you d......
 

Mentoring is confidential, personalised support from an experienced and trustworthy adviser, guide, or tutor, especially for methodical self-development. Usually, a mentor is someone outside your organisation, unit or team and chosen by you. There is a general acceptance that most people achieve better levels of professional success if they have the guidance and help of a mentor; someone with w......
 

Accurate identification of learning needs All too often, the process of identifying training needs is undertaken quickly by piecemeal or even omitted altogether. To achieve real return on learning and development investment, it is important to find out where there are gaps in the existing skills, knowledge and attitudes of employees. It involves compiling a picture of employees�capabilities......
 

Understanding the role of human resources within the organisation Human Resources play a key role within the organisation and are paramount to the success of any business. Legislation is constantly changing and it is vital to understand the requirements and application of best practice as well as dealing effectively with personnel issues on a day to day basis. Programme Developed Fo......
 

Making the wrong choice of employee after a lengthy and expensive recruitment process is a disaster and difficult to undo. Interviewing �and selection �requires a set of specific skills that enable you to make the right choices. Programme Developed For This programme is for you if you want to learn how to prepare for, structure, and conduct successful interviews. It combines the imple......
 

Evaluation should be seen as an integral part of every learning and development initiative but research tells us that the majority of organisations settle for the ‘happy sheet� Measuring the power and value of benefits such as higher competence, improved technical and behavioural skills are harder to quantify. Successful evaluation should address the needs of the organisation, measure whether ......
 

Legal constraints on employers are continuing to increase and are becoming even more complex to administer and apply. It is essential, therefore, that employers, managers and HR departments are up-to-date with legislation and understand how to apply it at work. Programme Developed For This programme is for you if you are involved in the employment and management of staff. It is particu......
 

Best practice in handling disciplinary and grievance issues Managers involved in dealing with employees�disciplinary or grievance situations must be aware of the current legislation concerning disciplinary action in organisations. In addition, it is important to know when to deal with difficulties “informally�and when they have reached a stage that requires intervention that is more forma......
 

Explore openings and career opportunities This programme is designed specifically to help people who have been in work for several years to maximise on their future prospects by building on the valuable experience they have gained for far. This may mean perhaps considering new work/life balance considerations. Programme Developed For This programme is for you if you want to explore ......
 

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