Training School:Global Knowledge UK  coventry, edinburgh, glasgow, london, manchester, wakefield, wokingham, windsor, united kingdom http://www.globalknowledge.co.uk/
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Total 145 program(s)/course(s) available.
requirements development & management Workshop numerous studies have concluded that failure to effectively develop and document project requirements is directly related to project failure.
by following the logical methodology for the requirements process presented in this course, youll learn to develop effective requirements, including business objectives as well as business, end-user, system, and software requirements. by working ......
Business AnalysisIn this introductory course, youll delve into the role and responsibilities of the business analyst-the communication link between all business areas and a critical player in project success. Learn techniques for ensuring project success every step of the way-from identifying and analyzing potential projects to making sure that the final project product meets the requirements you identifi......
Business Process AnalysisAnalyze your business today and map the path to tomorrow.
In this course, youll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.
The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business ......
Effective Time ManagementProject Managers are asked to do more with less faster than ever before. In this short course, youll learn techniques to help you avoid spending your day in a whirlwind of activity that leaves you exhausted, yet with very little accomplished. Youll learn how to manage priorities, organize your activities, execute without delay, and take back control of your day...
Successful Workplace CommunicationThis course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more effective conversations and learn to communicate your message in a way that is more persuasive. Recognize ho......
Advanced Management and Leadership SkillsAn effective director-level manager must delegate constantly, become a change agent, and play a vital role as a conduit between executive management and operational staff. This course covers nine key topic modules that will aid any manager who oversees supervisors and is accountable to senior management for accomplishing strategic objectives.
Using an evolving case study, you will be promote......
Critical Thinking, Problem Solving, and Decision MakingImprove your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis.
Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. Their decisions are imaginative, reasoned, and defensible.
In this course, you will be provided with the training and too......
Effective Technical CommunicationLearn best practices for authoring effective documents and composing your communications with clarity, relevance, and precision. In this course, you will learn how to prepare documents that clearly and concisely convey technical information to both technical and non-technical audiences. Discover your writing style and develop a plan to help you overcome writers block. Analyze your audienc......
Business Skills for IT ProfessionalsLearn the everyday business skills you need to become an effective manager.
Success in a technical field does not guarantee success in a management role. Management is a specialization just like every other aspect of business. Become the best manager you can be by learning the latest techniques and approaches to management issues.
In this course, you will be introduced to the best practic......
management and leadership skills for new managersdevelop the interpersonal and management skills required to build, support, and motivate your team.
this course focuses on the interpersonal and management skills you need to be an effective manager. its an ideal primer for new managers and a helpful refresher for those who have long been in a management role.
discover the difference between leadership and management and what you ca......
Communication and Negotiation SkillsUnderstand the importance of interpersonal communications and sharpen your negotiation skills.
A study of verbal and nonverbal communication techniques will start your skills building and get you on your way to communicating clearly and directly. Learn the consequences of poor communication and how to avoid it through open communication and fixing communication breakdowns. A study of active ......
Powerful PresentationsLearn to produce powerful, effective presentations-from concept to delivery.
The clearer a presentations purpose, the more effective the presentation. In this course, youll learn to develop a clearly stated purpose and design a logical flow, resulting in a presentation thats clear, concise, and comprehensive. You will learn how to understand your audience and gear your cont......
COBIT FoundationCOBIT® (Control Objectives for Information and Related Technologies) is regarded as the worlds leading IT control and governance framework.
The COBIT® governance framework, supporting toolset and documentation allows managers to bridge the gap between control requirements, technical issues and business risks.
COBIT® supports IT governance by providing a framework to ensure t......
itSMF ISO20000 for ConsultantsThis training provides delegates with a comprehensive understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.
This Accredited course also prepares delegates for the industry recognised itSMF ISO20000 Consultant Certificate.
Pre-Requisites
Delegates should have at least five ......
EXIN ISO20000 Service Quality Management FoundationThis training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000. This Accredited course also prepares delegates for the industry recognised EXIN Service Quality Management Foundation Certificate.
Pre-Requisites
Students attending this course must ho......
ISO20000 for AuditorsThis course aims to aid practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).
This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.
......
ITIL Service ManagementThis three-day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the Foundation Certificate Examination.
The course is assignment based, with a strong emphasis on practical coursework. It is based upon the ......
ITIL Service Management in ActionThis 1-day innovative business simulation course provides delegates with practical experience of aligning business and technology processes. During a lively and energetic day, teams of delegates ’manage their own business�and experience for themselves how improved processes result in improved business profitability...
ITILv3This one-day course provides a general introduction to IT Service Management and how it can contribute to Business/IT alignment....
measuring and justifying it servicesduring this course,youll learn how to avoid it project failure, by measuring and justifying the right projects foryour it service strategy.
learn to measure it service performance so you can identify andit service improvement plans, determine customer expectations& needs, evaluate it capabilities and analyze gaps between the two, determine service improvement projects that can ......
Defining and Valuing IT ServicesIT organisations struggle with business-IT alignment and business service management. IT organizations often cannot accurately define what they do and may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your service catalogue and take steps toward service portfolio management.
In this class, you will learn how to define an......
ITIL Managing Across The LifecycleThis course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.
...
ITIL Service LifecycleThe course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage.
Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL ......
ITIL Service CapabilityThis course builds on the general principles covered as part of the ITIL® Foundation course.
This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focu......
Project ManagementThis course will teach you how to effectively manage all phases of a project. Youll learn the project management framework of initiation, planning, execution, control, and formal closing, and discover what it takes to ensure project success. In this skills-building course, youll focus on practical tools and techniques as you spend 75% of the course working on a project-from initiati......
Earned Value ManagementThis course teaches you the fundamentals of EVM so you can understand how to establish an effective project baseline and monitor project progress against known expectations.
Learn how EVM is integrated throughout the project life cycle. Practice the activities you go through to establish an effective baseline. Identify the critical data points that must be collected to analyze project progre......
IT Project ManagementThis course focuses on IT projects and everything they encompass - hardware, software, vendor relationships, communication mechanisms for different audiences, and how to work with local and remote teams. Understand how to start an IT project with a clearly defined scope, how to set and manage stakeholder expectations, how to identify and deal with typical IT risks, and how to meet quality stand......
schedule and cost controllearn the skills you need to effectively establish and manage a realistic schedule and detailed budget. through hands-on exercises, youll learn to develop a work breakdown schedule, grasp diagramming techniques, identify task relationships, determine the critical path, employ estimating techniques, and analyze resource utilization.
once the project schedule is complete, youll cre......
Applied Project ManagementThis project simulation course combines lectures, hands-on activities, and individual and team assignments to let you experience managing a project from original concept to archiving the project documents. Youll walk through a complete project management life cycle, including initiating, planning, executing, controlling, and closing. Discover and validate a full range of PMBOK®-specific p......
Effective FacilitationIn this highly interactive and hands-on course youll gain the skills needed to be an effective facilitator. Youll learn how to focus and re-focus the group on its purpose, move through topics in a timely manner, keep individuals from monopolizing the meeting, and encourage less talkative people to speak up. Through lecture, discussions, case studies, instrumentation, and role plays ......
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