Global Knowledge UK
coventry, edinburgh, glasgow, london, manchester, wakefield, wokingham, windsor, united kingdom
http://www.globalknowledge.co.uk/

requirements development & management Workshop

numerous studies have concluded that failure to effectively develop and document project requirements is directly related to project failure. by following the logical methodology for the requirements process presented in this course, you’ll learn to develop effective requirements, including business objectives as well as business, end-user, system, and software requirements. by working ......
 

In this introductory course, you’ll delve into the role and responsibilities of the business analyst-the communication link between all business areas and a critical player in project success. Learn techniques for ensuring project success every step of the way-from identifying and analyzing potential projects to making sure that the final project product meets the requirements you identifi......
 

Analyze your business today and map the path to tomorrow. In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements. The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business ......
 

Project Managers are asked to do more with less faster than ever before. In this short course, you’ll learn techniques to help you avoid spending your day in a whirlwind of activity that leaves you exhausted, yet with very little accomplished. You’ll learn how to manage priorities, organize your activities, execute without delay, and take back control of your day...
 

This course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more effective conversations and learn to communicate your message in a way that is more persuasive. Recognize ho......
 

An effective director-level manager must delegate constantly, become a change agent, and play a vital role as a conduit between executive management and operational staff. This course covers nine key topic modules that will aid any manager who oversees supervisors and is accountable to senior management for accomplishing strategic objectives. Using an evolving case study, you will be promote......
 

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. Their decisions are imaginative, reasoned, and defensible. In this course, you will be provided with the training and too......
 

Learn best practices for authoring effective documents and composing your communications with clarity, relevance, and precision. In this course, you will learn how to prepare documents that clearly and concisely convey technical information to both technical and non-technical audiences. Discover your writing style and develop a plan to help you overcome writer’s block. Analyze your audienc......
 

Learn the everyday business skills you need to become an effective manager. Success in a technical field does not guarantee success in a management role. Management is a specialization just like every other aspect of business. Become the best manager you can be by learning the latest techniques and approaches to management issues. In this course, you will be introduced to the best practic......
 

develop the interpersonal and management skills required to build, support, and motivate your team. this course focuses on the interpersonal and management skills you need to be an effective manager. it’s an ideal primer for new managers and a helpful refresher for those who have long been in a management role. discover the difference between leadership and management and what you ca......
 

Understand the importance of interpersonal communications and sharpen your negotiation skills. A study of verbal and nonverbal communication techniques will start your skills building and get you on your way to communicating clearly and directly. Learn the consequences of poor communication and how to avoid it through open communication and fixing communication breakdowns. A study of active ......
 

Learn to produce powerful, effective presentations-from concept to delivery. The clearer a presentation’s purpose, the more effective the presentation. In this course, you’ll learn to develop a clearly stated purpose and design a logical flow, resulting in a presentation that’s clear, concise, and comprehensive. You will learn how to understand your audience and gear your cont......
 

COBIT® (Control Objectives for Information and Related Technologies) is regarded as the world’s leading IT control and governance framework. The COBIT® governance framework, supporting toolset and documentation allows managers to bridge the gap between control requirements, technical issues and business risks. COBIT® supports IT governance by providing a framework to ensure t......
 

This training provides delegates with a comprehensive understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process. This Accredited course also prepares delegates for the industry recognised itSMF ISO20000 Consultant Certificate. Pre-Requisites Delegates should have at least five ......
 

This training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000. This Accredited course also prepares delegates for the industry recognised EXIN Service Quality Management Foundation Certificate. Pre-Requisites Students attending this course must ho......
 

This course aims to aid practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs). This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process. ......
 

This three-day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the Foundation Certificate Examination. The course is assignment based, with a strong emphasis on practical coursework. It is based upon the ......
 

This 1-day innovative business simulation course provides delegates with practical experience of aligning business and technology processes. During a lively and energetic day, teams of delegates ’manage their own business�and experience for themselves how improved processes result in improved business profitability...
 

This one-day course provides a general introduction to IT Service Management and how it can contribute to Business/IT alignment....
 

during this course,you’ll learn how to avoid it project failure, by measuring and justifying the right projects foryour it service strategy. learn to measure it service performance so you can identify andit service improvement plans, determine customer expectations& needs, evaluate it capabilities and analyze gaps between the two, determine service improvement projects that can ......
 

IT organisations struggle with business-IT alignment and business service management. IT organizations often cannot accurately define what they do and may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your service catalogue and take steps toward service portfolio management. In this class, you will learn how to define an......
 

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification. ...
 

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage. Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL ......
 

This course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focu......
 

This course will teach you how to effectively manage all phases of a project. You’ll learn the project management framework of initiation, planning, execution, control, and formal closing, and discover what it takes to ensure project success. In this skills-building course, you’ll focus on practical tools and techniques as you spend 75% of the course working on a project-from initiati......
 

This course teaches you the fundamentals of EVM so you can understand how to establish an effective project baseline and monitor project progress against known expectations. Learn how EVM is integrated throughout the project life cycle. Practice the activities you go through to establish an effective baseline. Identify the critical data points that must be collected to analyze project progre......
 

This course focuses on IT projects and everything they encompass - hardware, software, vendor relationships, communication mechanisms for different audiences, and how to work with local and remote teams. Understand how to start an IT project with a clearly defined scope, how to set and manage stakeholder expectations, how to identify and deal with typical IT risks, and how to meet quality stand......
 

learn the skills you need to effectively establish and manage a realistic schedule and detailed budget. through hands-on exercises, you’ll learn to develop a work breakdown schedule, grasp diagramming techniques, identify task relationships, determine the critical path, employ estimating techniques, and analyze resource utilization. once the project schedule is complete, you’ll cre......
 

This project simulation course combines lectures, hands-on activities, and individual and team assignments to let you experience managing a project from original concept to archiving the project documents. You’ll walk through a complete project management life cycle, including initiating, planning, executing, controlling, and closing. Discover and validate a full range of PMBOK®-specific p......
 

In this highly interactive and hands-on course you’ll gain the skills needed to be an effective facilitator. You’ll learn how to focus and re-focus the group on its purpose, move through topics in a timely manner, keep individuals from monopolizing the meeting, and encourage less talkative people to speak up. Through lecture, discussions, case studies, instrumentation, and role plays ......
 

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