Training Courses for:
Achieving Customer Care Excellence
Total 1 training course(s) available.
Achieving Customer Care Excellence Course Format: Classroom School/Trainer: Mondale IT Solutions Ltd. [All Courses] Training Center(s)/Venue(s): London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter Understanding the customers real needs by listening
Generating creative and imaginative service ideas
Managing complaints and recover incidents of service failure
Managing unrealistic expectations
The importance of the first impression
Identify the personal and organisational blocks to customer service
Introduce the service standards at every point of customer contact
Monitor and ......
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