CAD

at school(s) in Melbourne or delivered online/live/on-site/by e-learning

Communication Strategies Workshop
Course Format: Classroom
School/Trainer: Pinnacle Financial Services Academy Pty Ltd [All Courses]
Training Center(s)/Venue(s): Melbourne, Sydney, Australia
Jobs & Resumes: Melbourne, Sydney
Houses & Roommates: Melbourne, Sydney

This two-day workshop is designed to help improve interactions with other people in the workplace or at home. It will give personal assistants the opportunity to improve the critical communication skills of listening, asking questions and being aware of non-verbal messages. Course outcomes: Identify common communication problems Develop skills in asking questions that give provide useful inf......

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In the financial services industry it is important to be able to write business documents effectively and efficiently. This two-day workshop teaches essential skills on how to capture recommendations and any direct recommendations of the adviser on paper so they are strong and persuasive, but at the same time clear, concise, complete and correct. Course outcomes: Have a better grasp of the ba......

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This two-day workshop is designed to address a number of situations when dealing with customers or difficult people, such as the following: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational ......

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This two-day workshop is designed specifically for personal assistants, to help improve everyday performance in an office environment. The two days will help identify productivity pay-offs and priorities, and build better relationships with work colleagues and managers. Course outcomes: Understand the importance of and be better able to present a professional presence on the job. Improved abil......

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This one-day workshop helps minute-takers understand their role and the best techniques for producing minutes that include all the essential information. Course outcomes: Recognise the importance of minute taking and be able to use this as an advantage Be able to remedy many of the complaints that face minute-takers, particularly in relation to client fact finds and presenting recommendations......

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This one day workshop helps individuals organise and prioritise their work for greater workplace efficiency. The workshop is full of ideas for organising work areas and your administration documentation and ensures that everyone is working on the right things. Course outcomes: Develop useful techniques for setting and achieving goals Identify strategies for using a organiser effectively Bet......

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