CRM and Knowledge Management training school and course directory

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CRM and Knowledge Management

Total 1 training course(s) available.

CRM and Knowledge Management
Course Format: Classroom
School/Trainer: NITIE [All Courses]
Training Center(s)/Venue(s): Mumbai, India
Jobs & Resumes: Mumbai
Houses & Roommates: Mumbai

Overview of CRM, e-CRM and Knowledge Management Business Process Models and e-CRM, Five Engines of e-CRM E-channel Management, Call Centre Management Implementing e-CRM in an organisation KM system analysis, design and implementation Measuring Return of Investment (RoI) and Performance...

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