CUSTOMER SERVICE EXCELLENCE

Customer Service Excellence
Course Format: Classroom
School/Trainer: NDJ Consultants [All Courses]
Training Center(s)/Venue(s): Pretoria, Gauteng, South Africa
Jobs & Resumes: Pretoria
Houses & Roommates: Pretoria

The goal of a successful company is to have customer service that is not just the best, but legendary....

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a course not just about improving your job prospects, but also about instilling confidence and a capacity for understanding why people do what people do....

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This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction. Customer Service Training Course Objectives The ultimate goal of this Customer Service Excellence training course is of course increased customer loyalty and retention. This requires the integration of many ......

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The aim of this programme in successful services marketing practice is to equip client service managers, key account managers, line managers and area managers at medium to large organisations and business owners in the services industry with the basic knowledge and skills to ensure client satisfaction, client retention and client loyalty....

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Do you mainly work with colleagues within your organisation rather than external contacts? Do you want to be able to provide the kind of excellent services that enables others to work effectively and efficiently? A lot of emphasis is often given to providing excellent customer care �but how does this affect you if your job role means you only deal with colleagues within your organisation? ......

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Do you want to make sure your company continues to grow by attracting new customers and keeping your existing ones? Do you want to feel secure in the knowledge that your customers are receiving good service? Do you want to make sure your staff know their responsibility to deliver the best service available? The manager’s role in business is to ensure that their company continues to grow, ......

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