Training Courses for:
Cisco IPCC Advanced Scripting
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Cisco IPCC Advanced Scripting (Certificate) (Online)
School/Trainer: Tech 2000, Inc. [All Courses] Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic.
In the Cisco® IPCC Advanced Scriptin......
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