Training Courses for:
Cisco IPCC Enterprise Advanced Scripting
Total 15 training course(s) available.
Cisco IPCC Enterprise Advanced Scripting (Certificate)
Course Format: Classroom
School/Trainer: Skyline Advanced Technology Services [All Courses]
Training Center(s)/Venue(s): Campbell, Chicago, Reston, Fairfax, Columbia, United States
Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia Call center customers use Cisco® IP Contact Center Enterprise/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization’s business rules for customer contacts into call routing logic. In the Cisco IPCC Enterprise Advanc......
Course description>>
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
School/Trainer: Fast Lane Consulting and Education Services, Inc. [All Courses]
Training Center(s)/Venue(s): Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Jobs & Resumes: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa
Houses & Roommates: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, TampaAfter completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Course description>>
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
School/Trainer: Fast Lane Switzerland [All Courses]
Training Center(s)/Venue(s): Geneva, Zurich, Switzerland
Jobs & Resumes: Geneva, Zurich
Houses & Roommates: Geneva, ZurichAfter completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Course description>>
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
School/Trainer: Fast Lane c/o Mira Telecomunicaciones, S.L. [All Courses]
Training Center(s)/Venue(s): Barcelona, Madrid, Spain
Jobs & Resumes: Barcelona, Madrid
Houses & Roommates: Barcelona, MadridAfter completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Course description>>
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
School/Trainer: Fast Lane Italy [All Courses]
Training Center(s)/Venue(s): Milan, Italy
Jobs & Resumes: Milan
Houses & Roommates: MilanAfter completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Course description>>
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-site
School/Trainer: Fast Lane Deutschland [All Courses]
Training Center(s)/Venue(s): Berlin, Dortmund, Dresden, Dusseldorf, Frankfurt, Hamburg, Hanover, Cologne, Munchen, Stuttgart, Germany
Jobs & Resumes: Berlin, Dortmund, Dresden, Dusseldorf, Frankfurt, Hamburg, Hanover, Cologne, Munchen, Stuttgart
Houses & Roommates: Berlin, Dortmund, Dresden, Dusseldorf, Frankfurt, Hamburg, Hanover, Cologne, Munchen, StuttgartAfter completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Course description>>
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