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Training Courses for:
Cisco Intelligent Contact Manager
at school(s) in United States or delivered online/live/on-site/by e-learning
Total 1 training course(s) available.
Cisco Intelligent Contact Manager (Certificate)
Course Format: Classroom
School/Trainer: Sunset Learning Institute, Inc. [All Courses]
Training Center(s)/Venue(s): Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York This four-day course is intended for personnel within the call center environment who will have day-to-day interaction with the ICM products from Cisco. The course covers ICM configuration, basic scripting, and basic reporting, as well as an overview of the ICM product, routing, pre, post and translation routing. This class is geared toward implementing ICM in a Traditional ACD environment but ......
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